LlorePemberton

RETURNS/ EXCHANGES

Unfortunately, our business operates with such narrow constraints on our budget that we can not accept any returns unless an item has been damaged. Please let us know if you run into a problem and we will do our best to find good solution!

CANCELLATIONS/CHANGES:

If you need to cancel your order we understand! Just please let us know within 48hrs though, as the funds will be applied towards fulfilling your order and we will be unable to refund you after that happens.

SHIPPING:

We ship to all countries worldwide, except those with Covid-19-related service disruptions designated by the USPS.

To keep prices low, all items below 1 lb. will ship via USPS First Class Mail without insurance. Items over 1lb. will ship Priority Mail with insurance.

Please allow 2-3 weeks to process your order. All orders are shipped from Vermont and usually arrive 3-7 days after processing for domestic orders, while international orders typically take 3-4 weeks. **

**DUE TO COVID 19 AND THE OVERLOADED MAIL SYSTEM, PLEASE PLAN ON SHIPMENTS TAKING LONGER THAN USUAL. FOR ALL CUSTOMERS OVERSEAS IN PLACES OTHER THAN MAINLAND EUROPE OR THE UK, PLEASE PLAN ON A TOTAL TRANSIT TIME OF AT LEAST 4-8 WEEKS (THIS IS ESPECIALLY TRUE FOR AUSTRALIA).

Each order is packaged as thoughtfully as possible. However, if an item is damaged, stolen, or lost after if leaves our hands please let us know. It is the responsibility of the carrier at that point, but we will help you navigate the situation in any way we can.

SHIPPING CUSTOMS CHARGES, VAT or GST:

If applicable, please be aware of your countries customs, VAT, of GST charges. It is the buyer’s responsibility to pay and be aware of their resident county’s taxes and fees applied to the purchase of international goods. We are not responsible for any of these fees. If a package is not claimed because of refusal to pay these fees an it is then returned to us, we will not be responsible to refund your order or reship your package unless you arrange to pay new shipping charges.

SHIPMENTS TO WRONG ADDRESS/RETURN TO SENDER:

Please be double check that your shipping address is completely correct! If for some reason you finish you order with an incorrect address, please let us know as soon as possible. If a package is returned to us due to an incorrect address, we will not be able to reship it to you without first receiving a payment for a new shipping fee.

OVERALL QUESTIONS/CONCERNS:

Feel free to message us! If it is in reference to a specific order, please be sure to include the order number (if Etsy hasn't already done that for you).