LokisaFashion

• All Kawaii Mystery Boxes are FINAL SALE.
• All Fashion Face Mask are FINAL SALE (due to health/ hygiene reasons).
• Items that are made-to-order are FINAL SALE (all embroidered items are made-to-order).
• We accept returns for exchanges on defective items and incorrect shipments.
• Returned products must be in their original, unworn, unwashed, and odor-/ smoke-free condition with original tags or packaging.
• We do not accept gift returns.
• Original and return shipping fees are non-refundable.
• Buyer is responsible for return shipping fees (both ways).


*Refund requests are subject to a 15% restocking fee. Thanks so much for helping us be able to cover our various expenses!

Please revise all product details before making a purchase. The product description offers helpful details for your information.

[ PAYMENT METHODS ]

We accept all payments via PAYPAL, CREDIT CARDS & Etsy gift cards !

Paypal
* If the status of your paypal payment transaction is "Pending", we must wait for the payment transaction to be cleared prior to the shipment of your product.
We truly appreciate your patience and understanding! :)


[ CANCELLATION POLICY ]

You may request a cancellation of your order within 3 hours from the time you placed your order.
*Please do not order without the true intention of purchasing.

✉ U.S. DESTINATIONS/ CUSTOMERS ✉


[ ORDER PROCESSING ]

Please allow 1 - 2 business days.
(1 business day in most cases but please allow for up to 2.)

*Processing time after the receipt of your payment includes preparing your item for its shipment by packaging it with care and transporting it to the postal service.


[ DELIVERY TIMES ]

--- TO CALIFORNIA ---
Standard Shipping: USPS First Class Mail
Estimated delivery time: 3-5 business days to California

Shipping Upgrade: USPS Priority Mail
Estimated delivery time: 1-2 business days to California counties: LA, RIV, SBd, SD


--- TO ALL OTHER STATES---
Standard Shipping: USPS First Class Mail
Estimated delivery time: 4-7 business days

Shipping Upgrade: USPS Priority Mail
Estimated delivery time: 2-3 business days


[ TRACKING DETAILS ]

You will receive a Tracking number via email once your package has been shipped for both Standard and Upgraded shipping.

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✉ INTERNATIONAL DESTINATIONS/ CUSTOMERS ✉
(All outside the U.S.)


[ ORDER PROCESSING ]

Please allow 1 - 2 business days.
(1 business day in most cases but please allow for up to 2.)

*Processing time after the receipt of your payment includes preparing your item for its shipment by packaging it with care and transporting it to the postal service.


[ DELIVERY TIMES ]

Standard Shipping: USPS First Class Mail INT.
Estimated delivery time: 10-20 business days

*We will provide you with a proof of shipment via a Customs Declarations number once your package has been shipped.

(In very rare cases, USPS First Class Mail INT. delivery may take up to 30-50 business days. Please contact us prior to placing an order if you'd like to have a faster shipping method applied at an additional cost.)


[ Q & A ]

Q: Are there any additional cost or taxes?

A: Certain countries may charge additional custom's fees and independent carrier charges. We do not have any control over these charges and cannot predict what they may be. Please understand that we are not responsible for such costs / costs occurred by any third party and are not be able to reimburse you such costs.

Q: How can I track my INTERNATIONAL order/package?

A: First-Class Mail Int. and Priority Mail Int. offer a Customs Declaration number as a proof of shipment. A Customs Declaration number may only offer limited amount of tracking for smaller packages. Limited tracking states the location of the package's departure from our local USPS postal office (U.S. - California) and then the location of the package's arrival destination (your country).

(U.S. & INT.) RETURNED PACKAGES DUE TO INCORRECT ADDRESS

Please understand that we are not responsible for any orders mailed to an incorrect address as we will specifically ship to the address that you provide via your Ship-To information. Please be sure to review your Ship-To address before ordering.
If your package returns to us due to such reason, we will kindly ask you for payment of the re-shipping fee and a valid, updated Ship-To address.
If you do not respond to our inquiry after 4 weeks, a refund less a 15% restocking fee and the original shipping cost will be issued.


(U.S. & INT.) UNCLAIMED PACKAGES RETURNED TO SENDER

If your package arrives (in your country) and you do not claim it, the postal service will return it to us. Please allow up to 30 days (U.S.) or 60 days (INT.) for the return of such package.
Returns due to such reason will be subject to a refund less a 15% restocking fee and the original shipping cost.


(U.S.) PACKAGES NOT RECEIVED

If you believe that you have not received your package, you must contact us within 8 weeks of the date your order was placed. We will be happy to work with you on finding a peaceful solution. No reimbursement will be offered if you contact us after the requested time frame.


(INT.) PACKAGES NOT RECEIVED

If you believe that you have not received your package, you must contact us within 12 weeks of the date your order was placed. We will be happy to work with you on finding a peaceful solution. No reimbursement will be offered if you contact us after the requested time frame.