LondonFelt

City of London, United Kingdom · 24 Sales

LondonFelt

City of London, United Kingdom 24 Sales On Etsy since 2010

0 out of 5 stars
(7)
Shop owner

Louise

Contact

Louise

Contact shop owner

Louise

Items

No items listed at this time

Reviews

No reviews in the last year
kboa2211

kboa2211 on Jan 3, 2014

5 out of 5 stars

many thanks item arrived today great fit

Anonymous on Jun 27, 2013

5 out of 5 stars

Cutest thing ! Thank you !

Anonymous on Jan 4, 2013

5 out of 5 stars

Wonderful, thanks ! warm and cute

View all 7 reviews

Shop policies

Last updated on January 4, 2013
Hello there! Thank you for visiting my shop and policies section.

All the pieces in my shop are handmade by me in my smoke and pet free home. If you have any questions or special requests - see something you like but would prefer a different colour or size - just let me know and I'll try to oblige. My first ever sale was a piece a customer thought up herself - I 'd never made anything like it before and we worked it out together - great fun!

If you are placing a custom order I will contact you when your piece is finished and send you send you photographs before I send it off.

Accepted payment methods

Payment
Payment is due at the time of the transaction. I accept payment through Paypal and will ship your item once I get payment notification from Paypal. If you are in the UK, paying in £ stirling, and would prefer to send a cheque let me know and I can post your item as soon as the cheque has cleared.

You may cancel your order before shipment.

Custom or special orders require full payment prior to the item being created and listed.
Shipping
I will ship to your Etsy address unless you provide an alternative shipping address. Do please make sure your address on file is correct and confirmed!

I am happy to include a gift card and/ or message if you are sending a present to someone. All my products are shipped in attractive tissue paper wrapping but I can do more elaborate gift wrapping by agreement if you would like. I try and use recycled outer packaging whenever I can.

UK mailings are sent First Class Royal Mail letter/ packet/ parcel. Overseas & Europe by Airmail. I obtain a Post Office proof of posting. Let me know if you require a different shipping method.
Refunds and Exchanges
In the unlikely event of anything going wrong do please let me know straight away by convo so I can try to recify the situation for you.

Refunds accepted within 30 days, provided the piece has not been worn and shows no signs of wear and tear. You must first let me know if you want a refund prior to the return. The work must then be sent back in its original condition and I will refund the full purchase price minus shipping/ handling costs once the item has been returned. You are responsible for the return shipping. Custom and special orders are not refundable unless there is a defect in the item that was caused on this end.

Please do note the usual comment that colours do vary from one computer to another so the shade of the item may vary slightly from what you see on your screen.
Additional policies and FAQs
If you are unhappy with any order, PLEASE contact me prior to leaving feedback or returning the item so we can sort any problems out. My aim is for you to be delighted with every aspect of your purchase and hopefully come back for more!