LoniDesignGroup

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy. Please reference the Etsy Privacy Policy to learn more about its privacy practices.

Information We Collect

To fulfill your order, you must provide certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and details of the product that you’re ordering. You may also choose to provide additional personal information (for example, custom jewelry details) if you contact us directly.

Why We Need Your Information and How We Use It

We rely on several legal bases to collect, use, and share your information, including:

As needed to provide our services, such as when we use your information to fulfill your order, settle disputes, or provide customer support.

If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

As necessary for our legitimate interests, provided those legitimate interests are not overridden by your rights or interests, such as providing and improving our services.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for limited reasons and in limited circumstances, as follows:

Etsy: We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers: We engage trusted third parties to perform functions and provide services to our shop, such as delivery companies. We share your personal information with these third parties only to the extent necessary to perform these services.

Compliance with laws: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or government requests; (b) enforce our agreements, terms, and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. We generally keep your data for a period of 5 years.

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer.

Your Rights

If you reside in certain territories, including the EU, you have several rights in relation to your personal information. While some rights apply generally, certain rights apply only in limited cases. These rights include:

Access: You have the right to access and receive a copy of the personal information we hold about you.

Change, restrict, delete: You have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (such as legal obligations), we will generally delete your personal information upon request.

Object: You can object to our processing of some of your information based on our legitimate interests.

Complain: If you reside in the EU and wish to raise a concern about our use of your information, you have the right to do so with your local data protection authority.

How to Contact Us

For purposes of EU data protection law, Loni Design Group is the data controller of your personal information. If you have any questions or concerns, you may contact us at:

Toll-Free: 1-888-528-1116| www.lonidesigngroup.com sales@lonidesigngroup.com