Lorenz Pottery

De Soto, Illinois 54 Sales On Etsy since 2010

5 out of 5 stars
Rob Lorenz

Contact shop owner

Rob Lorenz

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Average item review
5 out of 5 stars
See reviews that mention:
shipping 4 customer service 3
View all 15 reviews

Shop policies

Last updated on February 24, 2017
Thank you again for visiting my shop! If you have any questions that are not answered in my shop policies, please feel free to convo me and I will get back to you as soon as possible.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
If an item is damaged in shipping please notify me as soon as possible so I can contact the USPS.
If for some reason you are not happy with your purchase, please contact me within 7 days of receipt of the item for a refund or exchange, minus return shipping.
I prefer payment through Paypal. It is quite easy and you do not need an account to use it. If you cannot use Paypal for some reason, send me a message and we may be able to work out other arrangements.

If payment has not been received and no contact has been made within 7 days, your order will be cancelled and the item will be re-listed.
Currently I am only shipping within the United States. Items will be shipped via USPS, 3-5 business days after payment has been received. If you would prefer a different method of shipping please include this in the comment section of your order.

Items will be shipped to the address on file with Paypal. If you are not paying with Paypal or wish to have your purchase sent to a different address, please include this information in the comments section as well.
Additional policies and FAQs
If you are interested in custom orders, feel free to convo me to discuss details.