LostInLaceBoutique

THE SHOELACES SHOP - When Quality Counts

Omaha, Nebraska · 7711 Sales

LostInLaceBoutique

THE SHOELACES SHOP - When Quality Counts

Omaha, Nebraska 7711 Sales On Etsy since 2013

5 out of 5 stars
(1268)

Announcement   NEED HELP FINDING SOMETHING?
The categories in the Items/Sections menu have the shoelaces grouped by fabric types, and I've also organized the shop by color starting with the listings that have multiple color options (you can scan through the pages to see the other laces grouped from red to orange to yellow, etc.). Please send me a convo if you can't find what you're looking for, and don't forget that the "Search Items" tool can be a fast way to find what you need also. Thanks for stopping by! - Ann Louise ☺

Announcement

Last updated on Apr 15, 2018

NEED HELP FINDING SOMETHING?
The categories in the Items/Sections menu have the shoelaces grouped by fabric types, and I've also organized the shop by color starting with the listings that have multiple color options (you can scan through the pages to see the other laces grouped from red to orange to yellow, etc.). Please send me a convo if you can't find what you're looking for, and don't forget that the "Search Items" tool can be a fast way to find what you need also. Thanks for stopping by! - Ann Louise ☺

Ann Louise

Contact shop owner

Ann Louise

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About

Lost In Lace

After years of making ribbon shoelaces for myself and others using the basic DIY techniques, I wanted to start making shoelaces with a more professional quality. I decided to invest in some better tools and training and found myself really enjoying it. Shoelace making is a serene craft that gives me a chance to relax and breathe for a few hours each day - like a little daily Zen.

The name of the shop, Lost In Lace, was chosen by my wonderfully supportive husband who often loses me to my various creative endeavors and the walls of ribbon and lace in my studio. I'm always expanding my offerings and options in an attempt to cover all the requests and questions I've received about shoelaces. Please keep the questions/comments/requests/suggestions coming - I truly love hearing from you Etsy loyalists!

Around the web

Shop members

  • Ann Louise

    Owner, Shoe Fanatic

Shop policies

Last updated on January 24, 2018
Thank you for visiting Lost in Lace!

Orders received by 7:00 pm central time are shipped on the following US business day* (i.e. Monday through Friday on days that are not USPS holidays). Any temporary exceptions for weather alerts/emergencies will be posted in the shop's announcement on the home page. Occasionally customers make requests in their order notes (or via convo) that I cannot accommodate, and while I try to reach out right away for clarification, such requests can delay the order. The most common delay is requests for tip options that are not available for the customer's selected shoelaces (only the tip options shown in the last photo of the listing are available for the listing). :)

*Please refer to Shipping section for large order production times.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
!!!VAT IS NOT INCLUDED!!! - See "International Shipping" in the Shipping section for details.

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RETURNS INFORMATION
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***Please note this policy has been written to account for the custom-made nature of the products in this shop. I can rarely resell returned items, so I am out time and money by offering this policy. Please take this into consideration when ordering, and read the entire listing(s) to ensure you order the right length/width/color the first time. (If the perfect color match is important, you can order samples prior to placing your order at: https://www.etsy.com/listing/290435181). Of course if you have any questions about your order, just convo me. Thank you!***

CANCELLATIONS
If you have any questions, please convo me prior to placing an order, and if you've made an error in your order, please contact me immediately since I begin processing most orders as soon as they are received. I am unable to take cancellations once an order is made even if it has not yet shipped. Such orders would be subject to the returns terms stated below.

RETURNS FOR NON-EU ORDERS
Always convo me prior to returning an item to ensure it meets the terms of this policy and therefore qualifies for a return. I cannot pay to reship items that are returned outside of the terms of this policy.

Items (valued at less than $75 total*) must be returned within 14 calendar days of the original delivery date, and upon receipt of the returned item(s), I will credit 75% of the listing price. If the original value of the returned item(s) is less than $30 and a new order of equal or greater value is submitted to replace the returned item(s), I will refund 100% of the of the listing price. Please note that I cannot refund shipping amounts since these are paid to the post office and others as fees - think of shipping costs like gas/parking costs for shopping at a brick and mortar store.

*(Due to past situations with commercial orders, returns of $75 or greater are not allowed since customers are encouraged to ensure their customization requirements are accurate prior to placing an order. Please contact me with any concerns regarding orders valuing $75 or more. This aspect of the returns policy is primarily in place to discourage commercial customers from taking excessive advantage of a policy intended to support my retail customers.)

Returned item(s) must be in new and unused condition and in the original packaging. The customer is responsible for returned product in transit (FOB Destination), so it's a good idea to go with something like First Class Mail since tracking and delivery confirmation are included.

Refused/abandoned deliveries will be treated per the terms of this policy, so you will need to notify me of the expected return. The customer is still responsible for the return delivery of refused, misaddressed or abandoned orders since such orders are not always returned by USPS (and refused/abandoned deliveries rarely meet the 14 calendar day limit if they are returned, so it's always better to accept/pick up the order and send it back with new postage if you've changed your mind).

EU ORDERS
As these are custom-made items, EU returns regulations do not apply, and I am not offering an EU returns option only due to the potential issues related to EU regulations if I do. For any EU customers with order issues, please just send me a convo to see if there is another appropriate resolution to your specific situation.

INSURANCE CLAIMS
Insurance may apply to some orders, so you'll want to retain all packaging and contact me immediately with any issues that would result in an insurance claim (e.g. damage, opened/missing items, etc.). The insurer may ask for information such as packaging photos, and this will need to be available so that they reimburse me for losses, and therefore I am able to reimburse you.
Payment
I accept payment via all Etsy Direct Checkout options including:
~Credit cards
~Debit/bank cards
~PayPal
~Etsy gift cards
~Apple Pay
~iDEAL (Netherlands only)
~Sofort (Austria and Germany)

Lost in Lace is a Nebraska-based business, and I collect sales tax for all purchases shipped within the State of Nebraska.
Shipping
╘►╘►NO ADDITIONAL SHIPPING COST◄╛◄╛ for multiple items shipping to the US (it's a flat $3.49 for the US for the entire order).

Orders received by 7:00 pm central time are shipped on the following US business day* (i.e. Monday through Friday on days that are not USPS holidays). Any temporary exceptions for weather alerts/emergencies will be posted in the shop's announcement on the home page. Occasionally customers make requests in their order notes (or via convo) that I cannot accommodate, and while I try to reach out right away for clarification, such requests can delay the order. The most common delay is requests for tip options that are not available for the customer's selected shoelaces (only the tip options shown in the last photo of the listing are available for the listing). :)

*Larger orders (i.e. typically 30 or more pairs in a single order), may require additional time, and I will notify you of such time when the order is received, or you can of course ask me via convo prior to placing an order.

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Domestic Shipping
Orders are shipped via USPS First Class Mail, and shipping time is typically 3-5 business days*. Once your order has shipped you will receive a tracking number for your reference. Since tracking information is occasionally not updated until after delivery, please refer to your shipment confirmation email for the mailing date. Please note that all orders include delivery confirmation, and I cannot be responsible for lost delivered packages. Please be sure your address information is correct to avoid any such issues. You may track your package at http://www.usps.com or from your Etsy account.

*For domestic orders that are not delivered within 21 business days, USPS will consider them lost, but prior to that time frame, they will consider orders to be in transit and not attempt further tracking.

Shipping upgrades for US deliveries are available at checkout. Priority Mail is available for an additional $5.50 per shipment and typically takes 2-3 business days, although the Post Office does not guarantee this time frame. Priority Mail Express on the other hand is delivered within 2 business days (often overnight) and the delivery time is guaranteed through a rebate of $21 if the package arrives late (Priority Mail Express is available for an additional $21 per shipment).
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International Shipping
!!!VAT IS NOT INCLUDED!!! Etsy uses a default "VAT Included (where applicable)" note on all international prices, and shoelaces are an item where that note is indeed not applicable. You may want to check your country duties as in many cases the fees can include handling and other taxes in addition to VAT which adds up significantly (e.g. the UK). Please note all such duties, VAT and additional import fees are the responsibility of the buyer, and international shipments cannot be marked as a gift or misrepresented in any way. Orders returned as uncollected/refused due to VAT do not qualify for refunds as they fall way outside the terms of my published returns policy.

Orders are shipped via USPS First Class Mail, and shipping time is typically 10-21 days, although some locations may take longer. Once an order has been transferred to the delivering country's postal service, I am unable to assist with tracking of lost orders. Please do let me know of lost orders in your country as I may need to prevent issues for future customers by not shipping to those locations.
Additional policies and FAQs
International Shipping:
!!!VAT IS NOT INCLUDED!!! Etsy uses a default "VAT Included (where applicable)" note on all international prices, and shoelaces are an item where that note is indeed not applicable. You may want to check your country duties as in many cases the fees can include handling and other taxes in addition to VAT which adds up significantly (e.g. the UK). Please note all such duties, VAT and additional import fees are the responsibility of the buyer, and international shipments cannot be marked as a gift or misrepresented in any way. Orders returned as uncollected/refused due to VAT do not qualify for refunds as they fall way outside the terms of my published returns policy.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

INFORMATION I COLLECT
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me via the Etsy convo system.

WHY I NEED IT AND HOW I USE IT
I rely on a number of legal bases to collect/use/share your information, including:
• As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a mailing list;
• If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy- I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers- I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers- If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws- I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access- You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete- You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object- You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain- If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME
For purposes of EU data protection law, I, Ann Louise, am the data controller of your personal information*. If you have any questions or concerns, you may contact me via the Etsy convo system.

*Since most of the personal information I receive comes from your agreement with Etsy to supply me with such information, be aware that I cannot provide support regarding personal information inquiries of Etsy data. If you need to access, correct or delete personal information held by Etsy, Etsy recommends that you contact them at Etsy.com/help for assistance.

More information

Last updated on Jul 30, 2017
Frequently asked questions

"TIP TEST" - Your listings state whether each tip option fits through Small, Medium or Large shoe eyelets, but how do I know if I have Small, Medium or Large shoe eyelets?

This "Tip Test" will tell you which size eyelets you have.
LARGE EYELETS
Try fitting a drinking straw through your eyelets (a narrower grocery store straw and not a wider fast food straw). If you can squeeze the straw through without deforming it, you have Large eyelets that work for all laces in this shop.
MEDIUM EYELETS
If your eyelets don't pass the Straw Test, take a match from an ordinary book of matches (the paper ones in a book and not the wooden ones), and try fitting the head of the match through your eyelets. If the match head fits through, you have Medium eyelets that work for most laces in this shop.
SMALL EYELETS
If your eyelets didn't pass the Match Test, you have Small Eyelets that work for the less bulky laces in this shop.

How do I determine what length to order?

You can measure the length of the existing laces, or if your shoes don't have laces (e.g. vintage shoes), you can start with a piece of yarn to lace up and better determine the length. Some listings recommend adding a few inches to the measured length, so definitely read the listing. Just FYI, but there is no way for me to determine the length of the laces given general information about the shoes, like size/style/etc. Measuring is the only way to go. :)

Do you offer discounts for bulk orders?

At this time my wholesale business is no longer up and running, so I am not able to offer such discounts. I hope to get back into wholesale down the road though!

Can you add lettering (e.g. wedding date) or logos to my shoelaces?

No, I do not have any options for printing or embroidering on the shoelaces at this time.

Can I get laces longer than 72 inches?

Yes, there are several listings that offer lengths up to 120 inches for basic ribbon styles (e.g. solid organzas, grosgrains and satins). For limited edition ribbon styles that only offer lengths up to 72 inches, I can set up a private listing for longer laces. Prices for the longer laces are generally twice that of the shorter laces.

The listing I want to order from says only 10 pairs of shoelaces are available, and I need 12. Can I get more?

Yes, in most cases I have more stock than the listings indicate. Given the length variations in my listings, I tend to assume that each listing will sell at longer lengths than they actually do, and I therefore have more stock than shown. Just send me a convo with the length you need, so I can confirm my stock to be sure, and I will increase the quantity in the listing for you.