LottieElizabeth

REFUNDS
Our items are custom made just for you, therefore, refunds and/or exchanges are not available. Once we have begun to work on your order, we are no longer able to make changes, so please make sure any questions you have are answered before you place your order.

Absolutely no refunds on digital PDF items!

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HANDMADE ITEMS
Please note that because all items are handmade to order, there might be slight variations in color, pattern placement, etc.

We accept credit and debit cards, PayPal and Etsy gift cards. Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

LOCATION
We are located in Southwest Washington State.


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SHIPPING
We use USPS First Class Mail for most shipping. Free shipping on $35 orders and up will be first class shipping, provided package weight is under a pound and can all fit in one box. (Occasionally on multiple item purchases, Etsy calculated shipping shows packages will mail using Priority Mail, however, Priority Mail is an upgrade the customer will need to purchase and is not free).

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SHIPPING TIME
During the Covid pandemic, shipping time by the USPS has been extended from what we're used to. We are not responsible for shipping delays out of our control. Refunds will not be issued for items delivered later than expected due to USPS delays. Please order in plenty of time for us to create your item and for it to be delivered to you. When placing your order, please note our production and then shipping timeline. All items are handcrafted for you once your order is placed. We keep no inventory. We are a very busy shop with many orders, and our production timeline has been extended during this super busy wedding season. Contact us through Etsy Conversation if you need your item sooner, and we will see what we can do!

We will use the address provided to us by Etsy, unless you specify otherwise. If an order is returned to us, it will be your responsibility to pay to re-ship your order back to you with the correct address. Please be certain your address is listed correctly!

We are not responsible for your order once it leaves our possession. We use USPS tracking, and consider your order in your possession if shown as delivered.

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DIGITAL ORDERS
Instant download digital orders will be available immediately from Etsy once purchase has been completed. Please check your Etsy Purchases and Reviews tab. There is no waiting for an e-mail or message with your PDF.

Personalized digital orders will be sent to you via Etsy Conversation once customization is complete, usually in 1-3 days. Just right-click on the image and save to your computer. For best results, please be sure to print in "actual size" and "best" mode. Dimensions are shown in the listing, and will print to this size when printed correctly. No refunds are available for digital orders once they have been sent.

ANNOUNCEMENT
All of our items are hand made in the USA just for you once you have placed your order. We keep no inventory of finished products. We take great pride in our products, our craftsmanship, and our Etsy reviews!

Please note our production and then shipping timeline when ordering! Please order with enough time to allow for us to handcraft your purchase before your event. We are a very busy shop with many orders, and our production timeline has been extended during this super busy wedding season.

Don't hesitate to contact us for custom orders. We'd love to help you make your special day more beautiful than you could have imagined!

NOTE: We strictly use Etsy conversation to correspond with our customers; no email or telephone calls. We answer conversations very quickly, so don't hesitate to send a message! We love hearing from our customers!

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DESCRIPTIONS
All of our listings come with detailed descriptions of size, color, materials, printing instructions if applicable, etc. Please be sure you understand what you are purchasing prior to placing an order. Please scroll down to "Item Details" on your phone, or "Description" located on the right of your screen on a computer. We've listed the sizes, quantity, colors, etc. We are happy to answer any additional questions you have, and are quite prompt with our response.

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FEEDBACK
We strive to have outstanding, five star feedback here on Etsy. Once your order arrives, kindly leave feedback. We take great pride in our products and quality of work and want to you to have a pleasing experience.

Lottie Elizabeth is the data controller of your personal information as it relates to this shop. When you place an order, I will receive your name, delivery address and email address from Etsy. I never see any of your credit card, PayPal, or any other payment method account numbers. I will only use your name, address, and email address to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Etsy, I will receive your user name and email address. The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are :- With Etsy to comply with my obligations. With delivery companies to fulfill your order. To comply with legal or tax obligations. I will retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for 6 years. After this time I will delete your data from my records. You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to contact the ICO if you believe there is a problem. If you have any concerns about your personal data, please contact support@Etsy. In addition to my own privacy policy, if you pay with PayPal, your data will be protected by PayPal's privacy policy. If you pay directly by card on Etsy, your personal data is protected by Etsy's privacy policy.