louise burke

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louise burke

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Shop policies

Last updated on June 23, 2017
Many thanks for allowing me to create for you a unique hand made fascinator / hat,here's to the start (hopefully) of a long standing love of hats / fascinators & headpieces..and a continuation of a tradition as old as any in clothing & fashion!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Refunds and Exchanges
MADE TO ORDER & CUSTOM MADE
All my hats are Made to Order. I am unable to offer an exchange or refund on goods that are made to order OR custom made (ie: to the consumer’s specifications or are clearly personalised or altered in any way,or where the customer has requested specific finishing touches. Please ensure you are ordering the correct size as exchanges are not permitted.


DAMAGES | In the unfortunate event your item arrives damaged, ensure the courier marks the item as damaged on delivery prior to signing for the item. You must then provide me with images of the damaged package and any damages to the item within 7 days, to allow me to claim compensation from the courier. Please ensure you keep all packaging to process your claim.





Full payment is required prior to custom work commencing.
Payment
Etsy direct checkout or PayPal.
if you are paying by PayPal, please ensure your address matches, as your order will be sent to the PayPal address.
Shipping
DELIVERY METHODS | All orders are sent by priority post and the cost of the purchased item is insured and includes proof of postage and insurance while in transit. In all cases your item must be signed for upon receipt.
Your hat is packaged securely in acid free tissue and a sturdy box.
International post takes an estimated 5 - 6 working days after posting.
UK delivery is next working day after posting.


INTERNATIONAL - NON UK | Royal Mail delivery times can vary due to individual countries restrictions. International delivery is an estimated 5 - 8 working days. The buyer is responsible for any duties, customs charges and/or taxes levied at the point of entry into the destination country.