LoveClayFlowers

Wedding bouquets, succulent bouquets, wedding flowers

LoveClayFlowers is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

LoveClayFlowers is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on August 10, 2020

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Flower story
My name is Olga. I live in Rostov on Don, Russia.
I'm 36 years old and a few years ago I have began new life with new profession and work. I was an interpreter and assistant to local bank General manager in Rostov. I loved it but sometimes I was dreaming about something new. I had plenty of time for my hobby after I became a mother.
I would like to say “thank you” for my life because now I have “LoveClayFlowers”.
All of my crowns and accessories are made with love, magic and care. Each flower is coloured and shaped for a beautiful realistic look. I find inspiration in different countries, their culture and nature. I love flowers and mix different colors. I love all my brides because each of them are unique!

Accepted payment methods

Paypal
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
I truly hope that you will be happy with your purchase. If for some reason you are not, please contact me within 2 days after receiving the item.

Custom orders will be refunded only within 2 business days from the date the order was placed and paid for. After this period, no refunds will be provided. Creating a custom order is a process, which involves making and/or sourcing materials ahead of time. Time and money is invested to ensure your order gets made and delivered according to your specifications and within the time frame agreed upon.
Payment
I accept PayPal. PayPal (Credit Cards): Please pay by PayPal immediately after purchasing. You are not required to have an account with PayPal in order to pay by credit card, just click the payment button and it will give you the option to pay with credit card without having to use a PayPal account

Custom Fees and Duties
International customers are responsible for any fees, taxes, and duties associated with shipping & purchasing to their respective countries. LoveClayFlowers is not responsible for any additional charges that can arise during importing to your country.

***IMPORTANT NOTE**** It will be very much appreciated if payments are made within 48 hours. Unfortunately, if I have not heard from you within that time I will cancel the sale and relist the item.
Shipping
Shipping to USA is about 3-4 weeks, Canada 4-6 weeks and Europe is about 1.5-4 weeks.

===== USA customers if you need EXPEDITED shipping contact me prior your purchase, please. =====

Germany, Itay, Australia, New Zealand is 3-5 weeks.
UNITED KINGDOM is 7-14 days.

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

1. Important for Canada and Australia! Post don't update tracking information for packages after arrival in the country of destination.

2. ------- CUSTOM and IMPORT TAXES -------
Buyers are responsible for any customs and import taxes that may apply.

3. I don’t accept cancellations. Don’t hesitate to contact with me before placing order.

4. If your package was send back to me as “unclaimed” or ”incorrect shipping address” you must pay for resending. Shipping cost depends of your location and package weight.
If you don’t pay for resending please be advise shipping cost and 30% restocking fee is non-refundable.

I will ship to your address, unless otherwise requested. Please check your ETSY address is correct.

5. Due to the customs house delays or in the eve of holidays shipping time may be increased.
I'm not responsible for delays due to customs.
Additional policies and FAQs
Please don't hesitate to contact me if you have any questions.
******Dresses******
Please let me know if you are buying dresses in few different orders for the same event to avoid any color difference due to different dye lot.

NOTE: Actual color may vary from the color on your screen due to monitor color restrictions.

Frequently asked questions

Wholesale availability
Yes I supply wholesale on many of our products. Please contact me for more information.

Custom and personalised orders
I can customise many of my products as well as selling items in multiples. If you require more than one of something, please contact me.

Sizing details
Most of my items have measurements listed on the item descriptions but if there is something that is not listed please do contact me and I can measure something for you.

Care instructions
My items are are handmade so require care in handling them. If you are unsure about a certain item please contact me.

Gift wrapping and packaging
If you are buying one of my lovely items for a gift please tell me and I can gift wrap it for you free of charge! Please give me instructions upon check out.

Do you make bespoke items?
Yes I do! If you need a made to order item in your colour and style please do get in touch with a brief and I can make exactly what you want!

Do you sell packages?
Yes I do! Simply contact me with a brief of what you are looking for and I can work out a custom package for you along with various shipping options.

What happens if I am not happy with my order?
Simply contact me as soon as possible and I will do my best to help you resolve any issues.