LuannUdell

LUANN UDELL

Santa Rosa, California · 43 Sales

LuannUdell

LUANN UDELL

Santa Rosa, California 43 Sales On Etsy since 2008

5 out of 5 stars
(26)

LuannUdell is taking a short break

Loading

Note from shop owner My shop will be closed until late August. My daughter is getting married!
I'll be back later with more new work. Til then.....apologies for the inconvenience, and thank you for looking.

Note from shop owner

Last updated on Aug 18, 2017

My shop will be closed until late August. My daughter is getting married!
I'll be back later with more new work. Til then.....apologies for the inconvenience, and thank you for looking.

Luann Udell

Contact shop owner

Luann Udell

Reviews

Average item review
5 out of 5 stars
(26)
skidmv

skidmv on Aug 8, 2017

5 out of 5 stars

My second pendant/ necklace purchased, and again am blown away at the artisan's craftsmanship! Beautifully hand-crafted, with blood , sweat and tears to perfection...so obvious in how her work is expressed! Luann, is an absolute dream to work with and I hope to pick out another of her extraordinary pieces soon!

skidmv

skidmv on Aug 8, 2017

5 out of 5 stars

If I had one word to describe this pendant, I would say exquisite! And it's even more gorgeous in person. The obvious love, pride and skill the artisan has for her craft is so readily apparent! 5 stars all the way!

View all 26 reviews

About

Settling in on the Left Coast

We made a major life move across the country, from NH to California in 2014.
I now have a messy working studio in my home in Santa Rosa (which is not accessible to visitors), and a sweet little public studio in the SOFA Arts District, behind the Gallery 300 building at 300 South A Street, down Atlas Coffee Alley (just south of Julliard Park.)

In 2015, I was juried into the Sonoma County Art Trails, a county-wide open studio tour that takes place over two weekends in October.

For special events and open studios, please check my Facebook page (I think I'm the only Luann Udell on Facebook!) and my blog at LuannUdell.com. You can also sign up for my email newsletters. I promise not to bug you too much.

Shop members

  • Luann Udell

    Owner, Creator

    My artifacts are inspired by artists of the distant past. They have much to teach me about being human. Hence, 'ancient stories retold in modern artifacts.' Read more at my website blog, at LuannUdell.com.

Shop policies

Last updated on April 19, 2016
Welcome to my shop! All my work is handmade by me, and I make all the polymer artifacts used in my work--one at a time. If it looks like ivory, stone, shell or bone, I probably made it. Other materials are noted in the descriptions.

Please take note of my policies below before you purchase any of my work. I have tried to make them clear and accurate as far as I am able, to avoid any misunderstandings. I want you to thoroughly enjoy your purchase, and I want it to give you happiness for years to come.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
Payment
I accept payments through PayPal. (You can pay with your credit card through PayPal. too.) Orders will only be processed after payment is made.

Purchases made in California are subject to California sales tax (9.75%).

You can make arrangements to make time payments--just convo me! Once payment arrangements are set up, I cannot refund your money if you change your mind--the item has been taken out of my inventory and not available for sale, which represents a lot of time and effort on my part. But in dire straits, if you absolutely cannot finish your payments, let me know. I can substitute a lower-priced item, up to the amount you've already paid. Thank you for understanding!
Shipping
Most orders will ship with 1-3 days of your payment. If there is a delay (it's just me and the chickens here!) I will notify you asap by email and/or CONVO.

I use Etsy's calculated shipping form, so you can choose the shipping option that works best for you!

I accept U.S. and most international orders (with some restrictions) at this time.

I have never had a package gone missing in shipment (knock on wood a hundred times!) If you want the peace of mind, PLEASE select Priority Mail shipping and pay for the additional insurance and/or signature confirmation of delivery.
I would love to be responsible for lost packages that aren't insured, but that's not possible. Thank you for understanding.
Refunds and Exchanges
I really want you to be happy with your purchase, Returns may be made within 5 days of receiving your order. in the original packaging and condition, for store credit towards your next purchase.

Custom orders are not returnable. But.....

If something horrible happens--I goofed, the item is the wrong size, or the wrong color, or was damaged in transit, let me know and let's see what we can work out.

Repairs: My customers love my jewelry so much, they never want to take it off. So sometimes things wear or break. No worries! Contact me about returning the item for repairs. I might be able to fix it easily. You simply pay me for return shipping. If the repairs are extensive, I'll check in with you on how we'll proceed. (Thank you in advance for NOT wearing my jewelry in the hot tub. It just isn't a good idea.)
Additional policies and FAQs
I mean it, I want you to be happy. But only if it's not impossible to make you happy, okay?

More information

Last updated on Apr 18, 2016
Frequently asked questions

Care instructions

No need to wash my artifacts, nor polish them. They are durable, and should survive a drop to the floor. But (horrors!) they CAN be scratched or smashed. Pretend they're made of ceramic, and you should be okay.

I like to use metals that are oxidized or antiqued, because that aged look works well with my aesthetic. Oxidation is simply patina. If you polish a piece with oxidized sterling silver or antiqued copper, you may remove that patina. Otherwise, it will simply get richer as you wear the piece.

Custom and personalized orders

It takes a little time, but yes, I can do that! Although each artifact and design is one of a kind, I can sometimes substitute a chain, add length to a necklace, swap out an element.

A 50% deposit is required on all custom and personalized orders. Full payment needed before order is sent. I can make the same adjustments as above--I want the piece to work for you!--but cannot accept returns on these orders (unless I seriously mess up your order, which has happened...never.)

Thank you for understanding how much extra time and materials go into customer work, and for trusting my judgment and aesthetic.