LuckyElephant9

Lucky Elephant Designs

Plano, Illinois 5244 Sales On Etsy since 2012

5 out of 5 stars (1033)

LuckyElephant9

Lucky Elephant Designs

Plano, Illinois | 5244 Sales

Kristal Jones

Contact shop owner

Kristal Jones

Announcement    Hey Everyone! We're back up and running (kinda). I'll slowly be adding things back to my Etsy shop. I stepped away for a bit due to some family business I had to take care of, but we'll slowly but surely getting back into things - full force!

If an item is needed by a specific date, the date MUST be left in order notes or please send a message with the date, otherwise we have absolutely no way of knowing an item is needed within a specific time frame. No refunds will be given if a date is not provided.

Rush orders are WELCOME!! Please message us with your order details and the date needed. Rush order slots fill up fast! Please see our current processing times below. Thanks so much and happy shopping!

~~~~ Our current processing times - Decals, Koozies, Necklaces, Key Chains, Coffee Mugs - 5 business days | 2+ Custom Koozies, Tees, Shirts, Hoodies, Custom Coffee Mugs - 1-2 weeks. ~~~~

Please make sure your address is correct on your order and you have read current processing times! Thanks so much!

Announcement

Last updated on Mar 18, 2019

Hey Everyone! We're back up and running (kinda). I'll slowly be adding things back to my Etsy shop. I stepped away for a bit due to some family business I had to take care of, but we'll slowly but surely getting back into things - full force!

If an item is needed by a specific date, the date MUST be left in order notes or please send a message with the date, otherwise we have absolutely no way of knowing an item is needed within a specific time frame. No refunds will be given if a date is not provided.

Rush orders are WELCOME!! Please message us with your order details and the date needed. Rush order slots fill up fast! Please see our current processing times below. Thanks so much and happy shopping!

~~~~ Our current processing times - Decals, Koozies, Necklaces, Key Chains, Coffee Mugs - 5 business days | 2+ Custom Koozies, Tees, Shirts, Hoodies, Custom Coffee Mugs - 1-2 weeks. ~~~~

Please make sure your address is correct on your order and you have read current processing times! Thanks so much!

Reviews

Average item review
5 out of 5 stars
(1033)
See reviews that mention:
quality 79 shipping 83 customer service 55

Shop policies

Last updated on August 7, 2018
Welcome! We have a little something for everyone here! We specialize in personalized, custom items! Customer satisfaction and quality are our top priority! We have MANY items you may customize. If ever you don't see what you're looking for, please feel free to send us a message. We're very quick about replying to our messages.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
  • Money Order
Returns and exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
If there is a problem with your order please contact us immediately - 72 hours after receiving your order. Rarely do things get lost or damaged in the mail but it does happen. If your item is damaged when you receive it please take a picture of it and send it to us. We will be more than happy to replace it or even refund your money in certain cases. If for some reason you're not happy with your item please let us know within 3 days from the day it was marked delivered via tracking, and we will get it worked out. We will not issue refunds on custom orders, or seasonal orders (Christmas, Easter, etc). We will exchange or refund them if the color, spelling, design, etc, is incorrect on them due to our error. In some cases we may refund the price of the item if it is our error and a replacement cannot be worked out or received in time for the seasonal event (Christmas, Easter, etc). All we ask is that you please contact us first and allow us to resolve your issue. Order cancellations must be requested within 8 hours of an order being made, any cancellations after that time will not be accepted. We will also accept a cancellation if the ship by date has passed and we have not yet shipped your item.

Item Exchanges due to incorrect size - All of our shirts have a sizing chart, please refer to that size chart to ensure you purchase the correct size. If you get your shirt and it does not fit properly, you may exchange it as long as it is not a custom order (custom colors, names, dates, etc), and has not been worn (other than to try it on), washed, or stained. It must be returned in new condition as it was received in. Customers will be responsible for shipping costs back to us and a $4.00 shipping and handling charge to send a new shirt, this $4.00 fee must be paid for before a new shirt is shipped. Please contact us within 3 business days of receiving your item to let us know you will be exchanging it for another size. Please send us a message with the size you would like to exchange it for.
Payment
We accept PayPal, Credit Cards, Etsy Gift Cards and Money Orders.
Shipping
All of our items are shipped via USPS, unless otherwise specified. If you need something rushed please let us know and we can quote you on the extra shipping cost. All items have specified processing times. Please check our shop announcements for current processing times on our items. We will always communicate any delays in shipping time at the time of purchase, but rarely does that happen.
Additional policies and FAQs
We accept custom orders. We are also happy to work with business orders on consignment. We've done a lot of consignment deals in the past and love doing them! Please contact us with any questions or requests you may have.