LuckyElephant9

Lucky Elephant Designs

Plano, Illinois On Etsy since 2012

7,638 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

LuckyElephant9

Lucky Elephant Designs

Plano, Illinois | 7,638 Sales

Announcement    12.1.20 - **ELF DECALS** Quick update about Elf decals. All of my decals are shipped via USPS first class mail unless upgraded at checkout. Etsy uses Pitney Bowes to track their first class mail, which is otherwise, untrackable. Tracking is only available on these via Etsy. The QR code that is on the labels is not being scanned by many USPS sorting centers right now, due to them being very backed up because of covid - this is exactly what USPS has told me. All Elf decals were shipped on time, 99% of them were shipped EARLY, only 4 out of hundreds were shipped on their scheduled ship date, not a single one was shipped late, as I worked from 8am-2am many days including my birthday, to get these last minute orders out to everyone, early. My turn around time for decals is 5 business days, my shop lists this turn around time in 4 different spots. If a package totally goes missing, I most definitely replace it. While some shipments are getting to their destinations just fine within the normal 3-7 days, some are taking longer than that, and this is completely out of my control. It is unfortunate that these delays are occurring. Lucky Elephant will not be issuing refunds due to a shipment being delivered a few days late, as everything was mailed on time, in most cases, earlier than the scheduled ship date. Thank you. We hope you have a wonderful holiday season!

~~~~ Our current processing times - Decals, Koozies, Necklaces, Key Chains, Coffee Mugs - 5 business days | 2+ Custom Koozies, Tees, Shirts, Hoodies, Custom Coffee Mugs - 1-2 weeks. ~~~~

Please make sure your address is correct on your order and you have read current processing times! Thanks so much!

Announcement

Last updated on Dec 1, 2020

12.1.20 - **ELF DECALS** Quick update about Elf decals. All of my decals are shipped via USPS first class mail unless upgraded at checkout. Etsy uses Pitney Bowes to track their first class mail, which is otherwise, untrackable. Tracking is only available on these via Etsy. The QR code that is on the labels is not being scanned by many USPS sorting centers right now, due to them being very backed up because of covid - this is exactly what USPS has told me. All Elf decals were shipped on time, 99% of them were shipped EARLY, only 4 out of hundreds were shipped on their scheduled ship date, not a single one was shipped late, as I worked from 8am-2am many days including my birthday, to get these last minute orders out to everyone, early. My turn around time for decals is 5 business days, my shop lists this turn around time in 4 different spots. If a package totally goes missing, I most definitely replace it. While some shipments are getting to their destinations just fine within the normal 3-7 days, some are taking longer than that, and this is completely out of my control. It is unfortunate that these delays are occurring. Lucky Elephant will not be issuing refunds due to a shipment being delivered a few days late, as everything was mailed on time, in most cases, earlier than the scheduled ship date. Thank you. We hope you have a wonderful holiday season!

~~~~ Our current processing times - Decals, Koozies, Necklaces, Key Chains, Coffee Mugs - 5 business days | 2+ Custom Koozies, Tees, Shirts, Hoodies, Custom Coffee Mugs - 1-2 weeks. ~~~~

Please make sure your address is correct on your order and you have read current processing times! Thanks so much!

Items

7638 Sales
 
Kristal Jones

Contact shop owner

Kristal Jones

Reviews

Average item review
5 out of 5 stars
(1371)
See reviews that mention:
quality 107 shipping 121 customer service 86

Shop policies

Last updated on October 27, 2020
Welcome! We have a little something for everyone here! We specialize in personalized, custom items! Customer satisfaction and quality are our top priority! We have MANY items you may customize. If ever you don't see what you're looking for, please feel free to send us a message. We're very quick about replying to our messages.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
If there is a problem with your order please contact us immediately - 72 hours after receiving your order. Rarely do things get lost or damaged in the mail but it does happen. If your item is damaged when you receive it please take a picture of it and send it to us. We will be more than happy to replace it or even refund your money in certain cases. If for some reason you're not happy with your item please let us know within 3 days from the day it was marked delivered via tracking, and we will get it worked out. We will not issue refunds on custom orders, or seasonal orders (Christmas, Easter, etc). We will exchange or refund them if the color, spelling, design, etc, is incorrect on them due to our error. In some cases we may refund the price of the item if it is our error and a replacement cannot be worked out or received in time for the seasonal event (Christmas, Easter, etc). All we ask is that you please contact us first and allow us to resolve your issue. Order cancellations must be requested within 24 hours of an order being made, any cancellations after that time will not be accepted. We will also accept a cancellation if the ship by date has passed and have not shipped your item due to an error or delay on our end. This does not pertain to delays due to incomplete custom order details or communications.

Item Exchanges due to incorrect size - All of our shirts have a sizing chart, please refer to that size chart to ensure you purchase the correct size. If you get your shirt and it does not fit properly, you may exchange it as long as it is not a custom order (custom colors, names, dates, etc), and has not been worn (other than to try it on), washed, or stained. It must be returned in new condition as it was received in. Customers will be responsible for shipping costs back to us and a $8.00 shipping and handling charge to send a new shirt, this $8.00 fee must be paid for before a new shirt is shipped. Please contact us within 3 business days of receiving your item to let us know you will be exchanging it for another size. Please send us a message with the size you would like to exchange it for.
Payment
We accept PayPal, Credit Cards, Etsy Gift Cards and Money Orders.
Shipping
All of our items are shipped via USPS, unless otherwise specified. If you need something rushed please let us know and we can quote you on the extra shipping cost. All items have specified processing times. Please check our shop announcements for current processing times on our items. We will always communicate any delays in shipping time at the time of purchase, but rarely does that happen.

USPS Shipping Delays - We expect all of our packages to arrive to our customers on time and in perfect condition. Unfortunately, there are delays with USPS, FedEX and UPS. It doesn't happen often but it does happen. Any delays are out of our hands. If you need help finding the tracking number or need help as to where you go on the USPS website to track it, please contact us and we can walk you through tracking your package. What you see on tracking is what we see on tracking, we have no special access. If a package is delayed in transit for more than 10 business days, please open a missing mail request with USPS. We do not open these requests, as they requests are to be opened by the person receiving the item, as the item and package belongs to you. When a missing mail request is opened, the request goes to your local post master and then they follow up with you regarding the package. We will not refund for USPS delays, and do not guarantee any delivery dates. If an item is deemed LOST by USPS we will replace the item, but not until a LOST alert has been placed on the package tracking.
Additional policies and FAQs
Custom Orders - We happily accept custom orders, please message us to set up a custom order. We are also happy to work with business orders on consignment. We've done a lot of consignment deals in the past and love doing them! Please contact us with any questions or requests you may have.

Order Cancellations - Orders placed must be cancelled within 24 hours, after 24 hours an order cannot be cancelled as it goes into production. If an order is placed with a request of a digital proof, it may not be cancelled after a digital proof is sent. Occasionally we do make exceptions, if the seller and buyer cannot reach an agreement of design, however, a digital proof fee of $3.50 will be charged per proof, so you will received a refund less the digital proof fee.