LucyLovesThis

Lucy Loves This

London, United Kingdom · 2934 Sales

LucyLovesThis

Lucy Loves This

London, United Kingdom 2934 Sales On Etsy since 2011

5 out of 5 stars
(322)

Announcement   We ship from the UK, so for international orders the estimated arrival is 12-15 days from the moment of shipping. Sometimes it may take a little longer; please be aware that possible delays are beyond my control.

We try to keep our postage costs as low as possible, so we send everything by unrecorded mail, except framed prints which are sent recorded.

Announcement

Last updated on Mar 21, 2018

We ship from the UK, so for international orders the estimated arrival is 12-15 days from the moment of shipping. Sometimes it may take a little longer; please be aware that possible delays are beyond my control.

We try to keep our postage costs as low as possible, so we send everything by unrecorded mail, except framed prints which are sent recorded.

Lucy Stephens

Contact shop owner

Lucy Stephens

View all 187 items

About

Typetastic cards and gifts made in Britain

LucyLovesThis is a small design studio in Brixton, South London, set up by book cover designer Lucy Stephens.

Lucy hand-draws designs inspired by things she loves; and she really loves type. As a designer in the publishing industry Lucy was able to let that obsession flourish and it pervades her work. Her products all use type in one way or another, be it to create a map or simply in the detail of one letter.

The brand is best known for its London alphabet. These artworks are made up intricate illustrations of landmarks, arranged to create the first letter of different areas of London. The range began with the Brixton “B” and was so popular that a whole alphabet followed. The areas were chosen based on demand, sometimes with multiple requests for each letter, and much of the content was crowd-sourced from the LucyLovesThis blog.

Lucy’s products are stocked in high street stores including Liberty and Waterstones, London boutiques, major online outlets and have been sold all over the world.

Lucy has worked on commissions for many large UK companies including Waitrose, Joseph Joseph and Random House. Her products have been featured on several TV shows including Made in Chelsea, Liberty of London and The Great Interior Design Challenge.

All products are made and printed in Britain

Shop members

  • Lucy Stephens

    Owner

Production partners

  • Digital printer

    United Kingdom

    High quality digital printer

  • Fabric screenprinter

    United Kingdom

    Screenprints onto fabric products

  • Screen printers

    London, England

    They provide high quality work, are cost efficient, turn things around speedily and work just down the road!

Shop policies

Last updated on September 25, 2017

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
If you are not completely satisfied with a product, or it has been damaged in the post, please let me know and I will send another one.
Shipping
We ship from the UK, so for international orders the estimated arrival is 12-15 days from the moment of shipping. Sometimes it may take a little longer; please be aware that possible delays are beyond my control.

We try to keep our postage costs as low as possible, so we send everything by unrecorded mail, but if you would like to pay more for recorded/expedited delivery please do contact us.
Privacy
Information I Collect:

To fulfil your order, you must provide me with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also provide me with additional personal information (e.g. a child’s name or an additional address), if you order a personalised print.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we will collect your email address in order to send you emails about our store, new products and other updates.

Consent:

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in this policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period, to comply with UK Tax law: 7 years.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me with questions or to remove consent:

For purposes of EU data protection law, I, Lucy Stephens, am the data controller of your personal information.

If you have any questions or concerns, you may contact me at lucy [!at] lucylovesthis.co.uk

Alternately, you may mail me at: Lucy Stephens, 75 Herne Hill Road London SE240AY