Payment is accepted via Paypal and direct check out and must be received with in 24 hours, otherwise your order may be cancelled. Please make sure to follow through with the steps to paypal and make sure you get an invoice number from paypal. The email from etsy is NOT confirmation of payment.

DIRECT CHECKOUT is also now available in my shop without leaving the site.

Payments not made in Australian currency can only be canceled and refunded after 24 hours.

All items are shipped from the Gold Coast, Australia.

SHIPPING WITHIN AUSTRALIA:
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ALL national orders are posted via australia post eparcel with free upgrade to signature on delivery included with your purchase for extra security. Tracking will be provided when you order is marked as dispatched. Please understand I am NOT held responsible for damaged or lost packages. Any claims will need to be made by you directly with the post office. The postage difference will be refunded if you are over charged after purchase. Please read my policies regarding refunds and returns.

SHIPPING INTERNATIONALLY:
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ALL international orders are posted via standard mail and DOES NOT INCLUDE TRACKING. *** It can take up to 4 business weeks to reach you depending on the destination, time of year, weather delays and your postal system efficiency. The option to upgrade your postage to registered or express post is available if you want TRACKING and signature on delivery. Please understand I am NOT held responsible for damaged or lost packages, this will need to be taken up with your local post office. The postage difference will be refunded if you are over charged after purchase. Please read my policies regarding refunds and returns.

Please contact me if it has been 6 weeks and you still haven't received your order and so we can proceed with another option.

Your item will not be made/shipped until your payment has cleared and contact made discussing your custom requirements.

Custom made items will not be shipped until I send you photos of your completed order and I get a response from you saying you 100% happy with your order.

Please contact me if you need an item rushed-this is sometimes possible if you'd like to pay for the additional shipping charge this might require or a rush service fee to make your order quicker.

=== International (outside Australia) Orders ===
If you are an International customer, any duties and taxes will be the responsibility of the buyer.

EDIT 28/10/2015 *** TRACKING CHANGE FOR CUSTOMERS IN THE USA/CAN
SHIPPING INTERNATIONALLY:
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International orders are posted via standard mail and DOES NOT INCLUDE TRACKING. Only those from the USA/CAN that buy from me will have tracking. All other countries will need to upgrade their shipping to include tracking. It can take up to 4 business weeks to reach you depending on the destination, time of year, weather delays and your postal system efficiency. The option to upgrade your postage to registered or express post is available if you want tracking AND signature on delivery. Please understand I am NOT held responsible for damaged or lost packages, this will need to be taken up with your local post office. The postage difference will be refunded if you are over charged after purchase. Please read my policies regarding refunds and returns.

Due to the nature of my products returns are accepted on a case to case basis. If there was indeed a mistake or problem with your order on my part, please contact me right away so I can fix the problem with an exchange or return. Any items that are being returned (at your own cost) must be returned within 10 days after we have decided upon the return/exchange. Refunds will not be given until the product is safely returned in it's original condition.

Orders that have been returned to me because you didn't pick up from your post office will only be sent back at your extra cost or refunded once contact has been made. Refunding a returned package because of lack of picking up from the post office or lack of paying customs taxes will only have the cost of the product item refunded, not the shipping.

If you received your mobile in a box with protection packaging, please ensure you follow the same example on returning the product.

Complete custom made products are non refundable as it was made to suit your decor.

If you have decided to cancel your custom order, all BUT 20% of the total amount of your purchase will be refunded to you providing you cancel within 2 weeks of making your purchase with me. Deciding to cancel your order close to the dispatch date will not be entitled to a full refund as supplies and allocated time would have already been paid for.

If you have purchased a custom order and do not respond to any of my attempts to communicate with you, then your order will be made exactly like in the listings photos your purchased or canceled.