LullabyMobiles

Due to the nature of my products returns are accepted on a case to case basis. If there was indeed a mistake or problem with your order on my part, please contact me right away so I can fix the problem with an exchange or return. Any items that are being returned (at your own cost) must be returned within 10 days after we have decided upon the return/exchange. Refunds will not be given until the product is safely returned in it's original condition.

Orders that have been returned to me because you didn't pick up from your post office will only be sent back at your extra cost or refunded once contact has been made. Refunding a returned package because of lack of picking up from the post office or lack of paying customs taxes will only have the cost of the product item refunded, not the shipping.

If you received your mobile in a box with protection packaging, please ensure you follow the same example on returning the product.

Complete custom made products are non refundable as it was made to suit your decor.

If you have decided to cancel your custom order, all BUT 20% of the total amount of your purchase will be refunded to you providing you cancel within 2 weeks of making your purchase with me. Deciding to cancel your order close to the dispatch date will not be entitled to a full refund as supplies and allocated time would have already been paid for.

Payment is accepted via Paypal and direct check out and must be received with in 24 hours, otherwise your order may be cancelled. Please make sure to follow through with the steps to paypal and make sure you get an invoice number from paypal. The email from etsy is NOT confirmation of payment.

DIRECT CHECKOUT is also now available in my shop without leaving the site.

Payments not made in Australian currency can only be canceled and refunded after 24 hours.

All items are shipped from the Gold Coast, Australia.

PLEASE READ:
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COVOD-19 shipping updates

TURNAROUND TIME FRAME:
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Orders are completed in the order the purchase is received. Current turnaround is at 2-3 business weeks from the date of purchase.

SHIPPING WITHIN AUSTRALIA:
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14 April 2020

Direct Link - https://auspost.com.au/about-us/news-media/important-updates?fbclid=IwAR2VABgCEElVqHdjFw2D3_bWKHIByKX4SnYnjAac3PSN98Q_-cZzHdOhuB0#furtherImpacts

Australia Post regrets to inform customers that due to reductions in air freight capacity, there may be delays on the letters and parcels network that Australia Post operates around the country, particularly to regional and rural communities.

Delays will mean:
- Priority Mail services may be suspended
- The delivery time for Perth and Brisbane may increase by up to 5 days
- The delivery time for North Queensland may increase by up to 7 days
- The delivery times for Tasmania may increase by 3 days
- That Next Day Express Post Services into regional and rural communities may not be able to be maintained

Australia Post is exploring all available transport alternatives and options, and working with the Australian Government, to minimise resulting impacts for customers.

ALL national orders are posted via Australia post. Tracking will be provided when you order is marked as dispatched. Please understand I am NOT held responsible for damaged or lost packages. The postage difference will be refunded if you are over charged after purchase. Please read my policies regarding refunds and returns.

SHIPPING INTERNATIONALLY:
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3 April 2020

There are flight disruptions and cancellations impacting all inbound and outbound items to USA.

We expect delays to USA of up to 2 -3 weeks due to flight cancellations and government restrictions because of COVID-19.

Express items will be given priority over Standard items during this time.

Please note: Australia Post will suspend Economy Services for parcels effective 3 April and until further notice. Economy Services for letters will continue.

Australia Post is working closely with partner airlines and postal operators to move items as quickly possible.

ALL international orders are posted via standard mail and DO NOT INCLUDE TRACKING. With the exception of some countries. You will need to select tracking and an extra cost on check out. It can take 2- 4 business weeks to reach you depending on the destination, time of year, weather delays and your postal system efficiency. Non-first world countries and countries with serious customs rules can take much longer due to their customs processes. Please understand I am NOT held responsible for damaged or lost packages. The postage difference will be refunded if you are overcharged after purchase. Please read my policies regarding refunds and returns.

You can follow me on
FACEBOOK: www.facebook.com/LullabyMobiles
INSTAGRAM: @LullabyMobiles

Please contact me if it has been 6 weeks and you still haven't received your order and so we can discuss your options.

Your item will not be made/shipped until your payment has cleared and contact made discussing your custom requirements.

Custom made items will not be shipped until I send you photos of your completed order and I get a response from you saying you 100% happy with your order.

Please contact me if you need an item rushed-this is sometimes possible if you'd like to pay for the additional shipping charge this might require or a rush service fee to make your order quicker.

=== International (outside Australia) Orders ===
If you are an International customer, any duties and taxes will be the responsibility of the buyer. Any orders mailed back to me because you didn't pay your customs taxes will only be sent back to you once you have paid the extra postage cost to resend it to you.

If you have purchased a custom order and do not respond to any of my attempts to communicate with you, then your order will be made exactly like in the listings photos your purchased or canceled.