LullabyMobiles

Specialising in custom made nursery mobiles & banners

Gold Coast, Australia · 2680 Sales

LullabyMobiles

Specialising in custom made nursery mobiles & banners

Gold Coast, Australia 2680 Sales On Etsy since 2011

5 out of 5 stars
(372)
Shop owner

Nicola

Contact

Announcement   PLEASE READ:
==============
Due to going back to work and life/ family health and constraints, I have had to put my shop on a type of hold till I can catch up with all my current outstanding orders. This means I won't be able to take on any new design type orders till further notice. If you are wanting your order to look like the listing photos, please feel free to place an order with me. Orders with new colour schemes is fine too, just not new designs or changes to an existing design.
TURNAROUND IS CURRENTLY STANDING AT 8-10 WEEKS FROM THE DATE OF PURCHASE + SHIPPING.

SHIPPING WITHIN AUSTRALIA:
=============================
ALL national orders are posted via Australia post eparcel with free upgrade to signature on delivery included with your purchase for extra security. Tracking will be provided when you order is marked as dispatched. Please understand I am NOT held responsible for damaged or lost packages. Any claims will need to be made by you directly with the post office. The postage difference will be refunded if you are over charged after purchase. Please read my policies regarding refunds and returns.

SHIPPING INTERNATIONALLY:
=============================
International orders are posted via standard mail and DOES NOT INCLUDE TRACKING. ONLY those from the USA/CAN that buy from me will have tracking. All other countries will need to upgrade their shipping to include tracking. It can take up to 4 business weeks to reach you depending on the destination, time of year, weather delays and your postal system efficiency. The option to upgrade your postage to registered or express post is available if you want tracking AND signature on delivery. Please understand I am NOT held responsible for damaged or lost packages, this will need to be taken up with your local post office. The postage difference will be refunded if you are over charged after purchase. Please read my policies regarding refunds and returns.

You can follow me on
FACEBOOK: www.facebook.com/LullabyMobiles
INSTAGRAM: @LullabyMobiles

Announcement
Last updated on Aug 1, 2016

PLEASE READ:
==============
Due to going back to work and life/ family health and constraints, I have had to put my shop on a type of hold till I can catch up with all my current outstanding orders. This means I won't be able to take on any new design type orders till further notice. If you are wanting your order to look like the listing photos, please feel free to place an order with me. Orders with new colour schemes is fine too, just not new designs or changes to an existing design.
TURNAROUND IS CURRENTLY STANDING AT 8-10 WEEKS FROM THE DATE OF PURCHASE + SHIPPING.

SHIPPING WITHIN AUSTRALIA:
=============================
ALL national orders are posted via Australia post eparcel with free upgrade to signature on delivery included with your purchase for extra security. Tracking will be provided when you order is marked as dispatched. Please understand I am NOT held responsible for damaged or lost packages. Any claims will need to be made by you directly with the post office. The postage difference will be refunded if you are over charged after purchase. Please read my policies regarding refunds and returns.

SHIPPING INTERNATIONALLY:
=============================
International orders are posted via standard mail and DOES NOT INCLUDE TRACKING. ONLY those from the USA/CAN that buy from me will have tracking. All other countries will need to upgrade their shipping to include tracking. It can take up to 4 business weeks to reach you depending on the destination, time of year, weather delays and your postal system efficiency. The option to upgrade your postage to registered or express post is available if you want tracking AND signature on delivery. Please understand I am NOT held responsible for damaged or lost packages, this will need to be taken up with your local post office. The postage difference will be refunded if you are over charged after purchase. Please read my policies regarding refunds and returns.

You can follow me on
FACEBOOK: www.facebook.com/LullabyMobiles
INSTAGRAM: @LullabyMobiles

Nicola

Contact shop owner

Nicola

Updates

Gorgeous room colours for Stella featuring our purple butterfly garland
Customer appreciation photo of a custom made night sky mobile

About

Where it all started

My mother was creative in her own way and I'm pleased that it has been passed on to me. I would sometimes wake up in the middle of the night as a kid and go sit with her while she painted into the wee hours of the night. Her art was everywhere and touched every heart. She was self taught and went on to give teach her own classes, import the most popular paint from the USA and built her own studio. She will always be my inspiration.

Lullaby Mobiles & Designs was founded on the 14th May 2011. On the 8th September 2012, my family, my business and i immigrated to the Gold Coast, Australia.
Thankfully, since moving to Australia I have been able to turn my little business into a full time job and was able to bring on two assistants in September 2013 to help with the increase in orders!

I'm proud to say that my products are being enjoyed by many in some beautiful countries such as: United States, United Kingdom, South Africa, New Zealand, Netherlands, Canada, Australia, UAE, various Asian countries, France, Sweden, Norway, Germany, Spain, Italy and Greece and numerous others!

Each item I create, I strive to make unique in every way. I love making custom orders and coming up with new ideas, and I especially love seeing how much people love the end product.

I hope you will enjoy having one in your home as much as I've enjoyed making one for you.

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Shop members
  • Nicola Poznanovich

    Owner, Maker, Designer

    I'm a stay at home mother of two gorgeous children, Alex is 4 and Asher is 7 and I also have a very loving and supportive husband. Born in South Africa, lived in New Zealand and moved to the Gold Coast, Australia in September 2012.

Shop policies

Last updated on October 27, 2015
Welcome to my shop: Lullaby Mobiles & Designs which was founded in New Zealand on the 14 May 2011. Continued in Australia in November 2012

Accepted payment methods

  • Accepts Etsy gift cards
Payment
Payment is accepted via Paypal and direct check out and must be received with in 24 hours, otherwise your order may be cancelled. Please make sure to follow through with the steps to paypal and make sure you get an invoice number from paypal. The email from etsy is NOT confirmation of payment.

DIRECT CHECKOUT is also now available in my shop without leaving the site.

Payments not made in Australian currency can only be canceled and refunded after 24 hours.
Shipping
All items are shipped from the Gold Coast, Australia.

SHIPPING WITHIN AUSTRALIA:
=============================
ALL national orders are posted via australia post eparcel with free upgrade to signature on delivery included with your purchase for extra security. Tracking will be provided when you order is marked as dispatched. Please understand I am NOT held responsible for damaged or lost packages. Any claims will need to be made by you directly with the post office. The postage difference will be refunded if you are over charged after purchase. Please read my policies regarding refunds and returns.

SHIPPING INTERNATIONALLY:
============================
ALL international orders are posted via standard mail and DOES NOT INCLUDE TRACKING. *** It can take up to 4 business weeks to reach you depending on the destination, time of year, weather delays and your postal system efficiency. The option to upgrade your postage to registered or express post is available if you want TRACKING and signature on delivery. Please understand I am NOT held responsible for damaged or lost packages, this will need to be taken up with your local post office. The postage difference will be refunded if you are over charged after purchase. Please read my policies regarding refunds and returns.

Please contact me if it has been 6 weeks and you still haven't received your order and so we can proceed with another option.

Your item will not be made/shipped until your payment has cleared and contact made discussing your custom requirements.

Custom made items will not be shipped until I send you photos of your completed order and I get a response from you saying you 100% happy with your order.

Please contact me if you need an item rushed-this is sometimes possible if you'd like to pay for the additional shipping charge this might require or a rush service fee to make your order quicker.

=== International (outside Australia) Orders ===
If you are an International customer, any duties and taxes will be the responsibility of the buyer.

EDIT 28/10/2015 *** TRACKING CHANGE FOR CUSTOMERS IN THE USA/CAN
SHIPPING INTERNATIONALLY:
=============================
International orders are posted via standard mail and DOES NOT INCLUDE TRACKING. Only those from the USA/CAN that buy from me will have tracking. All other countries will need to upgrade their shipping to include tracking. It can take up to 4 business weeks to reach you depending on the destination, time of year, weather delays and your postal system efficiency. The option to upgrade your postage to registered or express post is available if you want tracking AND signature on delivery. Please understand I am NOT held responsible for damaged or lost packages, this will need to be taken up with your local post office. The postage difference will be refunded if you are over charged after purchase. Please read my policies regarding refunds and returns.
Refunds and Exchanges
Due to the nature of my products returns are accepted on a case to case basis. If there was indeed a mistake or problem with your order on my part, please contact me right away so I can fix the problem with an exchange or return. Any items that are being returned (at your own cost) must be returned within 10 days after we have decided upon the return/exchange. Refunds will not be given until the product is safely returned in it's original condition.

Orders that have been returned to me because you didn't pick up from your post office will only be sent back at your extra cost or refunded once contact has been made. Refunding a returned package because of lack of picking up from the post office or lack of paying customs taxes will only have the cost of the product item refunded, not the shipping.

If you received your mobile in a box with protection packaging, please ensure you follow the same example on returning the product.

Complete custom made products are non refundable as it was made to suit your decor.

If you have decided to cancel your custom order, all BUT 20% of the total amount of your purchase will be refunded to you providing you cancel within 2 weeks of making your purchase with me. Deciding to cancel your order close to the dispatch date will not be entitled to a full refund as supplies and allocated time would have already been paid for.
Additional policies and FAQs
If you have purchased a custom order and do not respond to any of my attempts to communicate with you, then your order will be made exactly like in the listings photos your purchased or canceled.