LuminosityJewels

Customer satisfaction is very important for me.
Please contact me right away if you are unsatisfied with your purchase. I will do what I can to resolve any problems so that you have a positive experience shopping with Luminosity Jewels.

I will refund or exchange a purchased item in the original condition except for the shipping cost mailed back within 07 days from its receipt.

Please do not send anything back without notifying me first.

We accept credit cards and PayPal payments.

Here is a tutorial to help you through the checkout process.
http://www.etsy.com/help/article/339

DOMESTIC SHIPMENT - All purchases are shipped by First Class Mail with tracking number and takes 3-9 days to arrive.

INTERNATIONAL SHIPMENT - International shipments including Canada are shipped with USPS First Class International. There is no tracking number or insurance available for regular First Class Mail and shipping can take 1-5 weeks depending on customs.

Please note that buyers are responsible for any and all duties and customs charges that may be incurred.

I'm not responsible for lost, stolen or misplaced packages shipped INTERNATIONALLY.

For orders over $150 I strongly recommend to upgrade to EXPRESS MAIL
This includes TRACKING and INSURANCE and takes significantly less time to arrive.

Handmade Jewelry:

All of our items are handmade and pieces may vary slightly from the images. Gem colors may also vary slightly. Most of our jewelry pieces are available at:
- Vermeil Gold / 14k Gold Filled
- Bright Sterling Silver
- Oxidized (Blackened) Sterling Silver

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Do you include a receipt in the package?

Please leave me a note if you want me to include a receipt.

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Is the jewelry shipped in a gift box?

All the jewelry is shipping in individual boxes.

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How to take care of Vermeil Gold jewelry?

Gold vermeil is a layer of gold over sterling silver, and requires a little care and attention. Always remove your gold vermeil jewelry when applying scent, lotions and potions. Never wear your gold vermeil jewelry in the shower or when swimming. Chlorine, especially at high temperatures, can permanently damage or discolor your gold vermeil jewelry. Gently clean your gold vermeil jewelry with a soft polishing cloth. Store vermeil jewelry in an airtight container when not in use.

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