LuminousLadyVintage's Shop Policies
Thank you for browsing Luminous Lady Vintage! The quest for personal treasures can be such a delightful endeavor and my goal is to provide you with vintage jewels in every sensual category, to weave dreams and spark fantasies where you become that mysterious luminous lady (or gent). Here I provide some guidelines to map out the more mundane aspects of the journey towards owning that transformational treasure. If you have questions about that special item, please contact me before purchase. Warm wishes that the info below is clear and helpful.
At this time the only paymenst I accept are; 'PayPal' and Etsy; 'Direct Checkout'.
(Please remember to make sure your shipping address is the same as your PayPal address so we can avoid payment and shipping confusion.)
ABOUT RESERVING ITEMS:
See something you like, but need to wait till payday? Don't hesitate to ask us to hold it for you! We will gladly hold items for 7 DAYS. If you need longer than 1 week, please contact us to discuss possible further options or see layaway below..
Down payment on a reserved item is appreciated upon reservation.
PAYMENT PLANS & LAY-AWAY:
*To serve you better, Layaway is available on items over $100 ONLY, we can accept payments in installations with 14 day, 30 day and 60 day terms, depending on the cost of the item (s) you are ordering.
* Items between $100 & $200 are eligible for the 14 day layaway plan with 2 payments.
* Items over $200 are eligible for the 30 day layaway plan with up to 4 scheduled payments.
* High-value items of $500 or more are eligible for the 60 day extended layaway plan with up to 4 scheduled payments.
*We require a minimum $50 non-refundable down payment.
*Please contact us with a link to the item you are interested in and the amount you will be able to put down initially and we will create a series of special listings for the initial & remainder of the layaway payments.
*Making payments over a long extended period and/or paying in very small increments is something we prefer not to do. Thanks for understanding!
If you are new to Etsy, and need help with check-out, reserve etc. here’s a handy place to go for help http://help.etsy.com/app/answers/detail/a_id/33
*I ship USPS Priority Mail Domestic at least 3 times a week, excluding weekends & holidays. I will send you a confirmation convo that I have received your order and the shipping date. I then always let you know when your item has been shipped and will include the Tracking Number & Expected Delivery Date.
*I take the utmost care in packing and shipping all my vintage treasures.
I usually add a small handling charge to cover the cost of packing materials ranging from 50 cents to $2.00 which will be added to the actual shipping charge. I use both new and clean recycled boxes, envelopes & packing materials.
*Shipping charges in the listing are determined by: the size, weight and destination of the package. Items can be shipped more quickly if the buyer wishes to cover the extra shipping costs. If you wish me to ship USPS Express Mail, let me know in advance of the purchase and I will accommodate you by changing the rate.
INTERNATIONAL SHIPPING ;
* I happily ship to International customers using First Class (under 20 ounces) when possible or USPS Priority Mail International (6-10 working days) if the size or value of the item so dictates, which is substantially more expensive (unfortunately).
* Our local Post Mistress has told me that once the item leaves this country, there really are no tracking systems, even when using the more expensive Priority and Express Mail and every country is different as to how they handle this.
BUT If items are very large or heavy their are special USPS rules that allow things to be shipped ONLY; Priority Mail International rather than First Class and that adds greatly to the expense.
*No international package will be marked as a gift, all duties and customs charges, if any, and special rules (ex; Costume Jewelry to Spain requires Priority Mail and that means about $28.00 in shipping) are the buyers responsibility. International buyers need be aware of their own countries laws and regulations (ex; I know the customs are very high in the United Kingdom!!).
*Your Paypal address and Etsy address must match unless prior arrangements are made. Will send to a gift recipient, when notified in advance and enclose a message card.
Refunds and Exchanges
*PLEASE SHOP WITH CARE AND ASK QUESTIONS, AS ALL SALES ARE FINAL!
*Since vintage/antique items are 20 years to decades old, pre-owned, usually pre-worn or used I have chosen to consider all sales final unless an item has been grossly misrepresented in my 'description': The photographs of items and any measurements given for the item or garment in the listing are considered part of the description, so review them closely.
*Due to the fact all of the items are vintage, they are sold AS-IS, described in detail in the listing, though I often have repaired a seam or mended a flaw to do my best to send them to you in great shape! Items are usually dry cleaned, air and sun freshened or washed, ironed or steamed. But sometimes if the item is fragile, antique, or requires special expert cleaning I will sell it AS IS; in' Found Condition' (we have no access here in the small isolated town of La Grande to specialized cleaners) I do not know what or if any possible allergens the 'as is' clothes, hats, purses, shoes have been exposed to, (including smoke, though I NEVER buy anything on which I smell smoke!!) please consider these potential issues before purchasing vintage.
* Once again thanks for your understanding! I try my very best to examine, describe and measure items accurately and to disclose any noticeable condition issue or flaw, so that you will know as exactly as possible in words and images, what you are buying. I often have extra photographs and will convo them to you if asked. Each item description will contain these details as to condition etc,that I have observed and am aware of, but being only human some minor detail may inadvertently be missed.
*Those of you who know and adore vintage understand that some slight wear and tear in an item reveals that it was lovingly worn and cherished by the previous owner and do not expect "perfection". Even new old / new stock items may have minor issues.
***No refunds or exchanges for buyers remorse, wrong size/ doesn't fit, color variation due to computer monitor, color difference,allergies, etc. Please read item descriptions carefully, if you have any questions please ask BEFORE purchasing and I will be glad to research and answer to the best of my ability.
LIMITED RETURN POLICY
*Should you find that, AFTER reading the above qualifying criteria, I've made a gross misrepresentation of the item,and you need to return an item for a refund, please follow these guidelines so that your return is accepted:
* 2 WAY COMMUNICATION: You have contacted me to communicate your issue regarding the item and I have confirmed the return/ refund transaction.
*Return the item within 5 business days of receipt and make sure the item is in the same condition and packaging in which it was sent.
*All shipping costs are the responsibility of the buyer.
I want you to have a wonderful shopping and receiving experience, lets hope the USPS guardian angels are with us!!
Additional Policies and FAQs
VINTAGE CONDITION CODES: You mean it's not brand new?
NOS or New Old Stock: This means I had the best of luck to find old stock that's
been hidden away for years and the stock cannot be put
out in the store because that store no longer exists. The
item still has its original tags/item has never been worn.
If there is something amiss, I'll mention it.
MINT: And not Mint Julep. Mint is where the item is coming to
you in amazing condition. It might be new or never worn
but I cannot guarantee that. The most this item will need is
a dry cleaning before wearing since it was stored for years
NEAR NEW: Yes. It is almost new. Most likely it was worn once and
though looks brand new, it might have one thing amiss.
A button is loose, a seam is a little wonky, a rhinestone has
dulled, etc. You get the picture, right?
EXCELLENT: And it should be. This item was worn, once perhaps twice
maybe it was worn for 4 years but the lady took great care
of keeping it excellent condition. There might be a little dirt
possibly a missing belt, a few stitches, it was altered, a
rhinestone or two, heel taps will need to be replaced.
This item will need minimal attention to wear it again, it
will need a dry cleaning to perk her up again.
GOOD: She's seen better days but the party isn't out of her yet!
And that is how I see Good vintage. It will need some
attention and a little money spent on her to fix the old gal
back up, but trust me, she's gonna knock 'em dead! She'll
need some stitch work, dry cleaning, spot cleaning, repairs,
maybe some dye work on a few areas. The old gal is still
kicking so don't give up on her yet.
TLC: I have no talent or skill to help this poor thing out but I do
know others do so for a very low price, if you have the time
here is the old thing ready to be reworked, remade, used
for bits and pieces.
The LENGTH measurement for shoes is measured of INSIDE sole of the shoe from tip of toe to back of heel. WIDTH is widest INSIDE measurement.
Please note, measurements of clothing in listings are not body measurements, please allow room for ease of movement. You should measure a similar garment of yours that fits you well in this same manner to determine if a listed article will fit. If you need any further measurements please feel free to let us know.
Clothing items are measured for the listing while the item is laid flat.
BUST/CHEST, measured from armpit seam to armpit seam, then doubled.
WAIST is measured at the narrowest part seam to seam then doubled.
HIPS are measured across the widest point approx 7 to 8" down from the waist then doubled.
SHOULDER is taken across the back from seam to seam.
TOTAL LENGTH is taken from center of neck in back to bottom hem.
INSEAM LENGTH is measured from crotch/straddle to hem on inside of leg.
RISE of pants is measured from top of waistband to center of crotch.
SLEEVE length from shoulder to end of cuff
BODICE shoulder to waist when applicable
Measure around your head where the hat would sit on your head comfortably.
21" = XS
21.5" to 21 3/4" = S
22" to 22 1/2" = M
22 3/4" to 23" = L
23 1/2" to 24" = XL
I hope for you to be a satisfied happy customer, one who will come back and browse Luminous Lady Vintage again. Please don't hesitate to communicate with me about any questions or requests. I will work with you, the customer on any problems that may arise. OFFICIAL ETSY FEEDBACK is greatly appreciated and I know you as a buyer value yours also.
Luminous Lady Vintage & Bee Beautiful Vintage
1706 Oak Street
La Grande Oregon 97850
Last Updated October 23, 2015