LunabyOldani

Murcia, Spain · 2 Sales

LunabyOldani

Murcia, Spain 2 Sales On Etsy since 2011

Marco Oldani

Contact shop owner

Marco Oldani

Shop policies

Last updated on December 8, 2011

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
Payment methods

LUNA by Oldani has chosen PayPal, as a payment processing platform. At this time we only accept payments through wire transfer, credit card or prepaid card.
LUNA by Oldani will exercise the right to eliminate, to add or to modify the methods of payment without any notice.
PayPal guarantees the protection and confidentiality of personal data in the payment process and it represents a further guarantee for the buyers.
Shipping
Contribution Shipping:

When you buy a LUNA by Oldani jewel, you will be asked to pay a shipping contribution for all those purchases.

The products will be shipped by courier and they will be ensured. Shipping terms may vary with no notice, without affecting the customer with any unexpected charge.

LUNA by Oldani is a handmade line of products that requires time and diligence. For this reason, it’s impossible to forecast the flow of sales, therefore it can occur that a specific product could temporarily be out of stock, and in a production process. You will duly be notified by email about the delivery time.

In case of impossibility to deliver the order within 30 business days, LUNA by Oldani will agree to offer to the customer the option to cancel the order with no penalty.

LUNA by Oldani will not be responsible for any delivery delay caused by factors outside our control.
Refunds and Exchanges
Warranty:
LUNA by Oldani ensures that all its creations are free from manufacturing defects. This warranty lasts for two years but it does not cover damages caused by negligence, by the wearing of the time, manipulations and repairs carried out by a third party. The warranty does not also cover any damage caused by normal wear condition.
To take advantage of the warranty repair, the customer first must contact LUNA by Oldani and apply for a warranty repair number that must appear clearly on all the shipping documents.
The customer will have to ship the product covered by the warranty to LUNA by Oldani, using an “ex works” shipping and we will return the product with the same modality.

Right of Withdrawal:

LUNA by Oldani’s customer must feel completely satisfied of his choice. For this reason he has a 30 days right of withdrawal, Law 7/1996 of January 15th (Spain), referred to the retail channel. We only require that the product is intact in its original package, provided with manuals if any and the warranty certificate, with no lacks.
Please, contact our Customer Service and you will receive an email with the instructions to return your item.
In case you want to return an item, you will pay for the shipping cost, however we be responsible for it, if the item doesn’t match with your order. We will give you the instructions for a postage paid payment.
The reimbursement will be processed within 7 days, after we will have received the returned item together with your bank account details (Bank code, checking account of the holder of the invoice) that we will use to transfer the money.
Additional policies and FAQs
Policy of confidentiality of personal data:

The conferment of data is required as necessary in order to execute the contract of sale.
Please note that, if you lend consent, your data may also be processed in order to provide information to LUNA by Oldani through the newsletter as new initiatives, promotional discounts. Adherence to this treatment modality is optional. Under no circumstances use the information in our possession for purposes other than those listed above, nor to any outside organization to Taller, site manager www.gioielliluna.com.
The personal data will be processed by Taller Oldani Creacìon Joyas in accordance with Articles 15 and 16 of Ley Orgánica 15/1999, of 13 December, on the Protection of Personal Data. We inform you that you can run the right of access, rectification, cancellation and opposition by sending a request by mail at Taller Oldani Creaciòn Joyas, Plaza Camachos 4 bajo b, 30002 – Murcia – Spain.