LunasCrafts

Luna's Crochet Collectibles

Érd, Hungary · 1590 Sales

LunasCrafts

Luna's Crochet Collectibles

Érd, Hungary 1590 Sales On Etsy since 2011

5 out of 5 stars
(551)

Shop owner

Kati

Contact

LunasCrafts is taking a short break

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Note from shop owner Thanks for stopping by! I need to take a few days off, but I'll answer messages as soon as I can. Thank you very much for your patience!

Note from shop owner

Last updated on Dec 1, 2016

Thanks for stopping by! I need to take a few days off, but I'll answer messages as soon as I can. Thank you very much for your patience!

Kati

Contact shop owner

Kati

Reviews

Average item review
5 out of 5 stars
(551)
StarkScribbler

StarkScribbler on Dec 23, 2016

5 out of 5 stars

As always, Kati is an absolute pleasure to work with and the dolls are of an exceptional quality :)

Emily Milner

Emily Milner on Dec 17, 2016

5 out of 5 stars

Kati has made my three amazing dolls. :-) You can tell what character they are by only looking at them . I'm so happy with them.

Jenn

Jenn on Dec 15, 2016

5 out of 5 stars

I love them so much! Very well made. They are even better in person. Thank you!

View all 551 reviews

Shop policies

Last updated on April 12, 2016

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
At the moment I can only accept payment via PayPal.
Shipping
Items I have on stock will be on the way within two business days, while made-to-order items will take longer depending on size and complexity.

All items will be shipped via registered priority mail, and I'll send you a shipping notification with the tracking code. Unfortunately online tracking only works in some countries - for example Australia Post and since recently USPS doesn't offer this service (but, should anything go wrong, the code can be used to file an official research in these countries too).

The usual delivery time is about a week within Europe, two weeks for Canada and the USA and 3-4 weeks to Australia.

If your item doesn't arrive in time, please let me know! You could also try calling your local post office - it could be sitting there waiting for you (the notice left by the postman sometimes goes missing). After a certain time unclaimed packages are returned to me, and I will only be able to resend them if you pay the shipping cost again; otherwise I'll refund the price of the items.
Refunds and Exchanges
I strive hard to ensure that all my items are of the highest standard, and to offer flawless customer service. Should you have any complaint, please contact me and I'll do my best to resolve the problem.

If your package doesn't arrive in three weeks (four weeks for Australia), please let me know. International mail has hiccups sometimes and once the order was shipped, I can't do anything to ensure a timely delivery. However, if your items are not just delayed but lost, you will get a full refund or replacement, whichever you choose. I consider a package lost if it doesn't arrive in a month (in six weeks for Australian orders - I apologize but post seems to be slower down under).
Additional policies and FAQs
I welcome custom orders - please don't hesitate to contact me if you have a special item in mind. As long as you are ready to answer my questions and supply images, I'm more than happy to venture into new areas. :)