LusoTiles

LusoTiles

This is a unique, well-made necklace.
However, if you are ordering from the USA, be aware that you need to order very early. This shipper does not ship out quickly, and the postal service to the USA takes forever! I paid for this on 11-29-20 and I did not receive it until 1-11-21!

These earrings are lovely. The wait time was long due to COVID-19 but we've all come to expect that by now, and they came from Portugal to the Eastern coast of the USA. The packaging was done with care. I love the color of the tiles on the earrings. I've had some issues with the remainder of the order, but Mariela and I are working to resolve those. Tip: If you need to communicate with the seller, contact her directly through Etsy! She's willing to accommodate quickly. I was emailing using her contact info on her business cards and that wasn't working.

Update 11/16/20: Mariela and I are working to resolve the issue described below. She is truly very helpful and I will keep this post updated.

When the item finally arrived, the clear stone was missing from the necklace. The tile itself was also different: I did not receive the necklace displayed on the site. I have emailed this seller 3 times at her two different email addresses to discuss a refund or exchange. Purchased Sept. 4 and October 24, 2020. No response from the seller as of November 16, 2020. I cannot give this item as a gift as intended. Extremely disappointed in the item, the seller, and the lack of exchange/refund.

The brooch is nicely made but the colour of the actual item is brownish rather than blue. It was a lovely touch that the seller added a gift of matching earrings - thank you, I appreciate the gesture.

Beautiful gift and quick response to questions! Thank you!

Beautiful and quality products. Fast shipping. Nice presentation and friendly seller ... ;-)

Beautiful and quality products. Fast shipping. Nice presentation and friendly seller ... ;-)

Great products and customer service !