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LuxeSupplyCo's Shop Announcement

★ Current processing time is 1-3 business days after payment is received*, weekends and Holidays are NOT considered business days. 90% of orders now ship within one business day!! Want to be sure your order will ship within one business day? Just write RUSH in your note at check out and be sure to include any color selections.

★ Please take a moment to read my shop policies before ordering: http://www.etsy.com/shop/LuxeSupplyCo/policy

★ "Like" my facebook page for EXCLUSIVE offers for Facebook fans only! Plus, you can stay up to date with new products and sales through Facebook @ www.facebook.com/LuxeSupplyCo

★ Shipping charges are for USPS First Class Mail, which takes 2-5 business days to arrive. If you need your item sooner, please purchase the Priority Mail upgrade here:

https://www.etsy.com/listing/163186716/priority-mail-upgrade?ref=shop_home_active_1

*The first business day AFTER your payment clears is when I start counting. Please let me know before purchasing items if you need them by a certain date. I always try to accommodate rush orders at no additional charge, but you need to let me know!


★ Messages: I do answer messages some in the evening and on weekends. However, I have a husband and kids that need attention too! We try to get all messages answered before 3:00 pm at work. If you message after that, please be aware that it might take until the next business day for your message to be answered. We do occasionally get bogged down, but feel free to resend your message if it has been more than 24 hours as every once in a while we somehow manage to miss a message :( Amanda helps me with messages at work for several hours every day so we are able to keep caught up. She cannot issue refunds and sometimes needs approval for certain items, so please be aware that we are an extremely busy shop and will take care of you as soon as we can!

★ PLEASE NOTE:

By purchasing, you are acknowledging that you have READ THE LISTING. I allow you to choose colors in my shop, but you need to read the listings to see which colors are available. If you choose colors listed as out of stock, I will have to replace them with in stock colors of my choice.

★ Rhinestone embellishments: My metal rhinestones embellishments are extremely high quality! Every rhinestone style has been stress tested and is packaged accordingly. In the rare event that you get a "lemon", simply send me a message with a picture of the defective rhinestone and I will refund the cost of the rhinestone to you.

★ Combined orders - The number of combined orders has grown to an incredible volume! We understand that sometimes you place an order and forget something or need to add something. If your first order has not yet been processed, we will automatically catch it and combine it with your second order if you write "COMBINE ORDERS" in your note to us at check out. We will enter all of the info for both orders in our combined order spreadsheet and you will be issued a refund for any shipping overages you may have paid (sometimes there is not a refund as combining the orders will bump the weight up to Priority Mail). I spend several hours every week issuing refunds for combined orders. Please be aware that this is time consuming due to the sheer volume of combined orders and I only have time for it a few hours every week. It can sometimes take up to a month or so before you are issued a refund, but please rest assured that I will issue refunds for any shipping overages paid on combined orders eventually :)

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I AM NOT RESPONSIBLE IN ANY WAY FOR ORDERS LOST BY THE POST OFFICE. I have digital records of the address printed on the package and a tracking number that proves it was turned over to the post office. The POSTAL SERVICE is responsible for your package once I turn it over to them. BY PURCHASING FROM ME YOU ARE AGREEING TO MY POLICIES!!

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*INTERNATIONAL CUSTOMERS, PLEASE READ BEFORE PURCHASING:

I am not responsible for lost international packages! All international orders are shipped First Class Mail International and although they do have tracking numbers, the tracking number is typically NOT SCANNED once it leaves the USA. As a buyer you are responsible for paying the customs fees, duties, import taxes, and any related charges. International orders normally take 2-3 weeks to reach their destination, but they can take up to 2 months. Packages shipped around holidays may take longer to get to their destination, so please be patient.

International orders upgraded to Priority normally take around 6-10 business days, but can take longer. Please send me a message if you would like your shipping upgraded to International Priority Mail, which comes with a working tracking number.

INTERNATIONAL CUSTOMERS ONLY: If you feel the postage rate is too high for your country, please leave a note at check out stating that you would like us to verify the shipping weight and refund any overages. We will be sure to manually check your shipping cost and issue you a refund if you were overcharged on shipping. International shipping is complicated and we apologize if you are overcharged.

This shop accepts Etsy Gift Cards.