MADEatCLUARAN

Payment is required upon purchase using the etsy check out.

Your purchase will be dispatched within according to the dispatch details listed with each item from our courier of choice. PLEASE NOTE WE RESERVED THE RIGHT TO CHANGE THE COURIER AT OUR DISCRETION, this may be due to delays, strikes or other reasons, our priority will be to get your parcel to you in the quickest and safest way possible.

For Special Orders, Bespoke Orders please allow an extra 5 working days.

All parcels sent via Royal Mail are covered by an up to £20 compensation guarantee. Please see the upgrade delivery option to increase compensation on your purchase. In the event of a lost parcel MADE at CLUARAN will endeavour to do everything we can to find your parcel, replace it or pay compensation to the value deemed by your postal choice.

- Proof of postage will confirm dispatch and you will be informed of dispatch and where appropriate tracking details.

- International Postage - This will be sent via Royal Mail International Standard with a compensation of £20 in case of loss or damage. Standard delivery is 3-9 working days from dispatch, however due to COVID-19 this may take longer.
Compensation on international delivery is £20, if you require increased compensation please ask prior to ordering and I will send you a price.

- International Tracking - tracking is not always available for overseas postage, if you require tracking please contact me to discuss postage options.

Should you require an item using express delivery please contact me for a price.

CUSTOMS AND EXCISE OUTSIDE UK - You will be responsible for declaring any taxes applicable to your own country should the purchase deem necessary, MADE at CLUARAN accept no responsibility for your countries taxes.

PANDEMIC - Due to the current pandemic please allow extra time for your parcel to arrive and use the tracking number, if supplied, to track your parcel.
If it has not arrived within 10 working days I will contact the courier and will keep you informed throughout. In the event of your parcel being declared lost I will replace the item or apply a refund, please see above statement.

All items are made and ready to send to you unless stated in the listing.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information for bespoke orders, if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time.
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me

For purposes of EU data protection law, I, Gaynor Chisholm , am the data controller of your personal information. If you have any questions or concerns, you may contact me at cluarancrafts [!at] yahoo.com Alternately, you may mail me at:

MADE at CLUARAN, Startley, Chippenham, Wiltshire, SN15 5HE United Kingdom.