MARLEstore

*Privacy Policy for MARLEstore*

Effective Date: 21st August, 2024
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**Privacy Policy**

1. **What I Collect:**
I need certain information from you to complete your order, such as your name, email, address, payment details, and what you're ordering. Sometimes you might give me extra info, like your phone number.

2. **Why I Need Your Info:**
I collect and use your info in several ways:
- To provide my services, like delivering your order or helping with any issues.
- If you agree, I might send you updates or newsletters.
- To comply with legal obligations, such as keeping records for taxes.
- To improve my services and adhere to Etsy's rules.

3. **Sharing Your Info:**
I only share your info for specific reasons:
- With Etsy to provide my services and follow their rules.
- With trusted companies I work with, like delivery services.
- If I sell my business, your info might be part of that.
- To comply with legal obligations, such as responding to legal requests.

4. **Your Rights:**
- **Access and Correction:** You have the right to access and correct your personal information.
- **Data Deletion:** You have the right to request the deletion of your personal information.
- **Data Retention:** I keep your info as long as necessary to provide my services, comply with the law, and handle any issues. Typically, I retain it for about 4 years.

5. **Security:**
We take reasonable measures to protect your information, but no method of transmission over the internet or electronic storage is 100% secure.

6. **Transfers Outside the EU:**
Sometimes I might store or process your info outside the EU. If so, I ensure it's protected, such as using Privacy Shield for transfers to the US.

7. **Changes to this Privacy Policy:**
We may update this Privacy Policy from time to time. The latest version will be available on our Etsy store.

8. **Contact Us:**
If you have any questions or concerns about our Privacy Policy, please contact us via Etsy private messages.

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**Return Policy**

- All products are made to order, and refunds are only issued for defective items or if the error is on our part.
- We do not accept returns from countries outside the European Union. By purchasing, you agree to this policy.
- If you receive a defective product or a product that does not match the description, you can request a refund. Shipping costs are non-refundable.
- Before requesting a refund, you must send a private message on Etsy with high-quality photos showing the product or design defect. The defect must be clearly visible and described. If the embroidery or product does not match item description and order details, you must provide a photo showing the full embroidery and a photo of personalised product.
- If a customer behaves rudely or inappropriately, a refund may be denied, regardless of whether the mistake was made by us or not.

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**Shipping Policy**

- We send shipments to the address provided by the customer. If the address is incorrect, no refund will be issued, and the customer will bear all additional costs.
- If the delivery company fails to deliver the package to the correct location despite the address being correct, we will work with the delivery service to resolve the issue promptly. We aim to ensure that you receive your order. In rare cases where the delivery cannot be completed and it is confirmed that the address provided was correct, we will evaluate the situation to determine the best course of action, which may include a replacement or refund. If the address provided was incorrect or incomplete, the customer may be responsible for additional shipping costs.
- If the customer is not home at the time of delivery and the package is returned, no refund will be issued. We can arrange a redelivery for an additional fee.
- It is the customer's responsibility to provide a phone number when placing the order so that the delivery person can contact them.
- Delivery times can be affected by customs clearance, unexpected weather conditions, and other unforeseen risks such as strikes, natural disasters, or transport disruptions. These situations may cause delays that are beyond our control.
- If you have any questions or uncertainties, please send us a private message to clarify any issues before making a purchase.

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**Product Disclaimer**

- Colors might look different on different screens. By purchasing, you agree that the color of the product may vary slightly from what is shown in the pictures and that you will not make any claims regarding this issue.

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**Feedback Policy**

- We appreciate your honest feedback, but it must be fair and truthful. Personal attacks, abusive language, and misleading comments are not allowed and violate Etsy's policies. If you have any concerns or issues, please contact us directly so we can resolve them before leaving feedback.

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**Other Products**

- Our store may offer other products in addition to personalized embroidery. This policy applies to all products offered in our store.

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By purchasing from our store, you agree to our policies, whether you have read them or not.

Thanks for understanding.
Have a good day!