DotsByMateaArt

CUSTOM ORDER PROCESS
If you desire a particular item seen in my shop, the best way to order is through my online shop checkout - Matea.lv

However, my art is available in various forms and media, so you are welcome to contact me to discuss precisely what it is you'd like.

If you are interested in commissioning an original work, the best way to start is to contact me. I'll be happy to provide you with all the answers about the process, purchase options, shipping, etc.

For commissioned orders, it takes up to three weeks to produce a finished work. All commissioned orders contain your desired artwork in A4 size, safely stored in a gift box with Matea Art logo on it. Additionally, you will receive a digital version of your ordered art so that you can print it on any media - mugs, pillows, wall stickers, etc.

PAYMENTS
In total, you will have to make three payments for commissioned works.

50% upon order confirmation

25% upon final art presentation to you

25% upon order shipment

Payment options:

PayPal.com or Stripe.com

SHIPPING
Standard shipping is free for all commissioned orders worldwide. We will safely place the artwork in a close-packed gift box that will prevent the artwork from getting wrinkled. Standard shipping may take up to three weeks.

If you'd like to receive your order sooner, we offer also express delivery solutions. However, you will be charged extra for this service. Contact me for more details.
Privacy policy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.
Information I Collect:
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I Need Your Information and How I Use It?
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Data Retention.
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me?
For purposes of EU data protection law, I, Endija Matea, am the data controller of your personal information. If you have any questions or concerns, you may contact me at mateaendija@gmail.com.