I am committed to provide you satisfaction for all of my creations.

None may be returned without my consent.

IMPORTANT
The colors may be different from one computer to another according to the screen resolution, lighting, etc.
All items are handmade, are unique, irregular and this entails characteristics are not considered defects, but qualities of artisan work and therein lies its beauty.
If you have questions about the item, consult me ​​before being bought to avoid returns.

Accordance with the legislation governing the sale by mail order in force for sale online, you have the opportunity to look back any item within 7 days from the date of delivery being reimbursed the full price of the item concerned once it is returned (the delivery charges are not refunded).

The cost of return shall be fully borne by the customer. Shipping costs will be refunded in case of an error on my part.
In the event a package is returned to me by post - the customer who did not get it in the allotted time (15 days) - it will be returned at the expense of the recipient.

I accept Paypal payment method. And if you don't use Paypal, don't worry! you can pay with your credit card with Paypal too.
International buyers are responsible for any and all duties and customs charges that may be incurred.
If you cancel the order, the package is not picked up or the address is incorrect, the costs borne by the customer.

Thank you for your interest in products PORCEL-Ana.
We hope you find the answers to your questions on this page - if not, please contact us.


I accept Paypal payment method. And if you don't use Paypal, don't worry! you can pay with your credit card with Paypal too.
International buyers are responsible for any and all duties and customs charges that may be incurred.
If you cancel the order, the package is not picked up or the address is incorrect, the costs borne by the customer.


*International Shipping*

We are in España and we do ship internationally
As the crafts are all handcrafted by myself, I take extra care to package them so as to reduce handling mishaps by the postal service. All items are sent via registered mail, which the cost has already been included in the postage price.
All our packages are shipped by Registered Letter from www.correos.es.
This way the shipping is safe and prevents possible losses.
This way of shipping is a mail with proof of delivery through recipient's or authorised person's signature. In case your mail is not received by the recipient, a note is left at his/ her address informing he/ she can pick up their mail at a Correos Post Office.
As soon as the purchase have been sent we'll tell you (sending via private message or email) the track number and customers can trace delivery status through Correos Website and be sure that the package was shipped.
The shipping costs include the shipping by Correos-españa, the envelope, tiny boxes, bags and all that your purchase need to arrive safely to your house.If an item is needed sooner please contact me.
So, while I can provide proof of shipment on my end, I cannot be responsible for packages once shipped. If you prefer I can purchase insurance for shipping 2.40 € for each 50,00 € (or fraction) of the total order with a minimum of 3.00 €. Please, contact me.
Please add me your accurate address, if it's not the same as the one in the PayPal system and Etsy.
I send all orders for the week on Tuesday. If an item is needed sooner please contact me.
The approximate time of delivery in the Spanish territory is 4 to 5 days.

For deliveries to USA and Canada it usually takes 7 to 10 days

For the countries of the European Union, the shipping usually takes between 4 and 7 days.

Asia, Australia, New Zealand, usually take 12 to 14 days

INTELLECTUAL PROPERTY:

ATTENTION 


Any total or partial reproduction of the website published by Anaporcelana and PORCEL-Ana. is strictly prohibited.

Thank you for respecting my work. Any photo on this site is the exclusive property of its author. "Reproduction in whole or in part without the consent of the author or his assigns shall be unlawful. "(Article L.122.4) Pursuant to Article 1 of the Law of 11/03/57:" The author has a property right to the mere fact of its creation. '

According to article L.111-1 and L.123-1 of the Code of intellectual property, it is essential in any use of a work or a portion of a work to have the consent of the author
or risk being ordered to pay damages for infringement.

In case of dispute, it is necessary to be able to provide proof of the existence of the work to date or having previously made a deposit with an authorized body or by having made the public work and being means to prove it.
DISPUTES:

In case of dispute, the parties of jurisdiction to the Tribunal de Comercio y Justicia de Zaragoza (Spain).