MJcaseShop

*Privacy Policy for MJcaseshop*

Effective Date: 29.10.2025.

1. Information I Collect
To process your order, I need certain details such as your name, email address, shipping address, payment information, and the items you’re ordering. You may also choose to provide additional information, like your phone number, to help with delivery.

2. How I Use Your Information
I collect and use your information for several purposes:

To fulfill your orders, provide customer support, and deliver products or services.

To send updates or newsletters if you’ve agreed to receive them.

To comply with legal obligations, such as tax or business recordkeeping.

To improve my products and services and to comply with Etsy’s seller policies.

3. Information Sharing
I only share your information when necessary and for specific purposes:

With Etsy, as required to operate my shop and comply with their terms.

With trusted service providers, such as shipping companies.

In the event of a business transfer, where your information may be included as part of the sale.

When legally required, such as responding to lawful requests or obligations.

4. Your Rights

Access & Correction: You can request to access or correct your personal data.

Deletion: You can ask for your personal information to be deleted.

Retention: I keep your data only as long as necessary to fulfill orders, comply with legal requirements, and resolve disputes — typically up to 4 years.

5. Security
I take reasonable measures to protect your information. However, please note that no method of online transmission or storage is 100% secure.

6. International Data Transfers
Your information may be stored or processed outside the EU. When this happens, I ensure appropriate safeguards are in place, such as the Privacy Shield framework for U.S. transfers.

7. Policy Updates
This Privacy Policy may be updated from time to time. The most current version will always be available on my Etsy shop.

8. Contact
If you have any questions or concerns about this Privacy Policy, please reach out via Etsy private messages.

Return Policy

Returns are not accepted from customers outside the European Union. By placing an order, you agree to this policy.

If you receive a defective or incorrect item, you may request a refund. Please note that shipping costs are non-refundable.

Before requesting a refund, contact us through Etsy messages with clear, high-quality photos showing the defect or mismatch.

If the case doesn’t fit your phone, include photos showing the case on your phone and your phone model.

Refunds may be denied if a customer behaves rudely or disrespectfully, even if an error occurred on our part.

Shipping Policy

Orders are shipped to the address provided by the customer. If the address is incorrect, no refund will be issued, and any additional costs will be the customer’s responsibility.

If the courier fails to deliver to the correct address despite it being accurate, we’ll assist in resolving the issue. However, the customer assumes the risk and any costs if delivery cannot be completed.

If the package is returned because the customer was unavailable, no refund will be issued. Redelivery can be arranged for an additional fee.

Customers must provide a phone number for delivery contact purposes.

Delivery times may be affected by customs, weather, strikes, natural disasters, or transport issues—delays in such cases are beyond our control.

For any questions or concerns, please message us before placing your order.

Product Disclaimer

Colors may appear slightly different depending on your screen. By purchasing, you acknowledge and accept that minor color variations are not grounds for a claim.

The camera area design may differ slightly from product photos. If you use clip-on lenses, the case may not be compatible—please contact us for specific details.

By purchasing, you agree to accept either the open or closed camera area type, particularly for Samsung models.

Feedback Policy

We welcome honest and fair feedback. However, personal attacks, abusive language, or misleading comments violate Etsy’s policies.
If you encounter any issue, please contact us directly so we can resolve it before feedback is posted.

Other Products

Our shop may offer products other than phone cases. Unless otherwise stated, this policy applies to all items in our store.

By purchasing from our store, you acknowledge and agree to all of our policies, whether or not you have read them in full.

Thank you for your understanding and support!
Have a great day!