MONOGRAMSINC's Shop Policies
Welcome to our shop! We love everything monogrammed!!!
Please feel free to contact us through ETSY conversations with any questions that you may have. We do all of our communications through ETSY conversations. Please do not email us directly, it is easier for us to communicate in just one place.
Payment is due upon receipt. Items will not be processed until payment is made in full. We accept payment in form of Paypal and direct ETSY credit card check-out. State sales tax will automatically be added to the state of Tennessee residents.
Please allow 2-3 weeks for delivery on all orders. We ship items as cost effectively as possible, to save on our shipping charges. We ship USPS priority as well as First Class. It is our policy to ship items to the address on file with Etsy. No exceptions. Once an order has been shipped and scanned by the postal service your order is out of our hands and then the responsibility of the postal service. You can track orders through your ETSY account with the tracking number for orders purchased.
Refunds and Exchanges
MONOGRAMS does not issue refunds unless a mistake is made by MONOGRAMS. Since the personalization of our items is permanent we do not issue refunds or returns. Please order carefully and correctly especially pertaining to monogramming instructions. If you have a problem with an item from our store please contact us promptly, no refunds will be given after 30 days.
****Please place your orders carefully! Orders will not be canceled due to the customer simply changing their mind. If there is a problem or issue with your order we will gladly work with you! Thank you for your understanding!
Additional Policies and FAQs
When ordering please be sure to include all information needed to complete your order in the "notes to seller" section. Lack of providing necessary information may result in delayed processing time or cancellations. Thank you for understanding!
When ordering if you do not specify the font, thread color and item color/size you'd like for your order when checking out you will automatically get the color combination in the example photo. Thank you for understanding and we look forward to sewing your order!
Last Updated February 24, 2015