MTandW

Celebrating Kids Being Kids

Townsville, Australia · 147 Sales

MTandW

Celebrating Kids Being Kids

Townsville, Australia 147 Sales On Etsy since 2009

0 out of 5 stars
(25)
Shop owner

Vicki

Contact

MTandW is taking a short break

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Note from shop owner Due to an unexpected late year relocation, Monkeytail and Wellington is unfortunately closed for the holiday period. So sorry to let you down if you we're planning on giving a fairy door or sock monkey for Christmas. Thanks to everyone who purchased from MTandW in 2012. Wishing you all a joyous festive season - Vicki xx

Note from shop owner

Last updated on Oct 19, 2014

Due to an unexpected late year relocation, Monkeytail and Wellington is unfortunately closed for the holiday period. So sorry to let you down if you we're planning on giving a fairy door or sock monkey for Christmas. Thanks to everyone who purchased from MTandW in 2012. Wishing you all a joyous festive season - Vicki xx

Vicki

Contact shop owner

Vicki

Reviews

No reviews in the last year

Anonymous on Aug 29, 2012

5 out of 5 stars

I received my door promptly and it was oh so pretty! Everything was perfect. The colour was exactly right. For anyone thinking about purchasing one, please do! The packaging made it extra special and the fairy dust was so cute. Love love love love love! Thankyou so much Vicki!!

Anonymous on Apr 17, 2012

5 out of 5 stars

Absolutely gorgeous, love it so much!! Thanks.

Anonymous on Mar 8, 2012

5 out of 5 stars

Wow looks gorgeous, well made and beautifully and thoughtfully packaged...what more could I ask for?

3 of 25 reviews · View all reviews

Shop policies

Last updated on February 3, 2011
Hello! Hello!!

Thanks for taking an interest in Monkeytail & Wellington. You can find out even more about us, our store and our ponderings on our Blog | http://www.monkeytailandwellington.blogspot.com. You'll find all the usual links her for the various ways you can get in touch (our shop, twitter, facebook etc etc)

Email/convo/courier pigeon me anytime with any questions or ponderings of your own you may have :)

Accepted payment methods

Payment
For all international orders (that's outside of Australia) we accept payment via PayPal only! Did you know - you don't even need a Paypal account anymore to pay with your credit card? Very handy :)

All prices are in AUD, Etsy will kindly help you out with currency conversions.

For all Aussie customers - we accept bank deposit too, please convo me for details.
Shipping
All items within our Etsy store are handmade to order - therefore all purchases usually ship within 5-7 days of purchase. If for any reason this should take longer, we'll keep you informed.

We use Australia Post to ship items worldwide. All care is taken to package items securely for their safe passage to your door. We cannot accept responsibility for any items damaged in transit.

Customs lodgement numbers for parcels are available upon request.

If your country is not listed in the description for shipping and you think it should be (eg Europe is very close to the UK and the rates are the same), send me a convo and I can put up a custom listing for you!

Likewise, if you'd like your parcel shipped using using international registered post, just let me know. This is slightly more expensive (about $4 AUD), but ensures a safer journey for your parcel. All tracking numbers will be supplied once your item has shipped.

Shipping times vary between an average of 3-10 days. MTandW is not reponsible for any delays due to customs clearance or any duties payable by the customer for importing our products to your country.
Refunds and Exchanges
We'd hate to think that for any reason you would be unhappy with your purchase, so for that reason we will happily accept returns for exchange or refund within 14 days of receipt if you are for any reason unhappy with your purchase. All postage costs will be worn by the customer and credits/refunds will not be issued until items have been safely returned. Just convo us with any questions :)
Additional policies and FAQs
Any questions, what ever they may be, should be directed to us via a convo or email vicki [!at] monkeytailandwellington.com.au