MaartjeJewels' Shop Policies
Welcome to the Policy Page of Maartje Jewels.
This little shop is a big dream come true, and I hope you enjoy browsing through it as much as I enjoy making it!
My most important Policy is that buying a piece of Jewelry should be a fun experience.
All Jewelry shown are designed and handmade by me, which means no two are alike.
You can find out more about me on my Maartje Jewels Facebook Page:
And on my Blog:
And now the business part of this page.
All listed prices are in US dollars.
At this time I accept only Pay Pal for payment. If you want to use a credit card for payment, you can use this via Pay Pal without having a Paypal account. After I have received the payment, I ship the item within 2 business days. If I can’t keep that promise, I will contact you through email within 2 business days also.
By law residents of Ontario pay 13% HST, it will be added on your Pay Pal invoice.
For more information about shopping and paying on Etsy, visit:
Shipping address should match your Pay Pal address. If you want the purchased item to be shipped to a different address, please let me know through email immediately, so I can ship it to the right address.
The purchased item will be wrapped for safe shipping and will be shipped by Canada Post. Because I try to make the shipping fee as economical as possible for you, the shipping fee will not include insurance, delivery confirmation or tracking of the package. Insurance is recommended, especially for items over $50. Insurance is free on purchases over $100 within Canada and the U.S. After mailing the item, I have no control over the package. Please understand that I can not be responsible for damage during shipping or lost items. If your purchase arrives damaged, caused by or during the shipping, please contact me as soon as possible, preferable with in a week. Do not throw out any packaging, and if possible, take a picture of the damaged item and packaging. Then send it to me. If done so, I can try to resolve the problem with my insurance and help you better at receiving a new item. If you wish to upgrade your shipping please let me know, the extra costs will then be added on your invoice.
I offer FREE SHIPPING currently in my shop.
If it does not say FREE SHIPPING in my shop announcement, the shipping fees listed below are in effect and are an estimate. As they all have different measurements and weights. Every listing will have its adjusted shipping fee mentioned.
Regular Air within Canada: around 5 to 10 business days
Regular Air to U.S.A.: around 6 to 15 business days
Regular Air to other countries: around 6 to 35 days
These shipping estimates are given by Canada Post, delays do occur.
If you have any questions about the shipping, just contact me, and I will be happy to answer them.
Please note that international buyers are responsible for any and all duties and customs charges that may be incurred.
Refunds and Exchanges
Refunds and Exchanges
As mentioned in my welcome; my policy is that shopping at Maartje Jewels should be a fun experience. If not, please contact me within 1 week of receiving your package. We can discuss on how to resolve any problem to turn it in a fun experience again.
Additional Policies and FAQs
Last but not least,
I love to talk about all the possibilities my little shop can give you. Please contact me for any questions or requests. I would love to hear from you!
Last Updated January 16, 2012