MackyMom

Custom orders welcome!

Vancouver, Canada · 40 Sales

MackyMom

Custom orders welcome!

Vancouver, Canada 40 Sales On Etsy since 2011

0 out of 5 stars
(12)
Shop owner

Janelle

Contact

Announcement   Happy 2014 from Macky Mom! Stay tuned for brand new designs and sashes!

Announcement

Happy 2014 from Macky Mom! Stay tuned for brand new designs and sashes!

Janelle

Contact shop owner

Janelle

Shop policies

Last updated on December 25, 2013
Thank you for stopping in to Macky Mom where I create boutique style accessories at reasonable prices.
I am continually trying out new techniques and posting them to my facebook page...www.facebook.com/MackyMom. This is where most of my items are displayed first, prior to entering my etsy shop. So become a Macky Mom fan and don't miss out on some 'one of a kind' pieces :)

Accepted payment methods

Payment
I currently accept Paypal, and EMT (email money transfer-for Canadian users only) or cash if you are ordering locally. If you are using the e-check feature offered by Paypal, work on your item will not begin until the e-check clears. If your order is time sensitive, please keep this in mind and choose another payment option.
Prior to shipment all orders must be paid in full. For custom orders, as most of my pieces are created at 'nap time' or after 'bed time', please allow 5-10 business days for order completion.
For non-custom orders, if you decide to cancel an order, this must be done prior to shipment notification.
Shipping
Please keep in mind that your order is being shipped from a remote area with limited shipment options. I ship through Canada Post, and at this location they are open Monday, Wednesday, and Fridays. I will do my best to get your order shipped on the earliest day possible. Typically customers (in Canada) have received their orders within 2 weeks of submission. If for some reason I expect a delay (ie: weather, mail truck cancellation), I will contact you immediately.
I package all of my product in bubble wrap mailers, however if you require insurance on the item, please let me know and I can add it/give you a quote.
Refunds and Exchanges
If you wish to return or exchange an item please contact me within 3 days of receipt of merchandise. Provided the item(s) are in the original packaging, clean, unused and have no odors, you may return them within 7 days and receive a refund, less original shipping charges. Return shipping is your (the buyer's) responsibility. Take not that Macky Mom is not responsible for lost or misdirected items in the mail. Mail insurance is available upon request.

For exchanges, return shipping back to you is your (the buyer's) responsibility and an invoice will be emailed to you. If the error was on my part, Macky Mom will bear the cost of shipping both ways.

Due to the nature of custom orders they are non refundable, however if there is a problem with the order you received please contact me and I will do my best to help.
Additional policies and FAQs
If you are looking at purchasing Macky Mom products wholesale, I would love to hear from you!