Madre Olius Studio
MadreOlius' Shop Policies
Welcome to Madre Olius Studio! Come in and enjoy your visit.
All of our items are hand-made, hand-crafted and one of a kind.
Custom orders are always very welcome!
Never hesitate to contact me!
I accept payment via PayPal. If you don't already have an PayPal account, go to www.paypal.com, it's really easy to set up.
Payment is expected at the time of purchase. Please note, orders are not shipped until payment is complete. Unpaid orders will be canceled within 2 day if I don't receive an e-mail from you to discuss a possible problem. Made to order items are not started until payment is complete.
All items are shipped via Canada Post. My regular shipping via Canada Post includes insurance. The cost of tracking packages however almost doubles the shipping cost, so I do not automatically include tracking. If you would really like tracking let me know and I can adjust the shipping price.
Sometimes the package can be held up by customs while entering the destination country, therefore these are approximate shipping times, but close:
Official stance of the post office: 2 weeks or less
Official stance of the post office: 3 Weeks or less
**Please note, packages CAN be delayed by customs, which unfortunately is not in my control. This is a rare occasion, but it can happen.
Official stance of the post office: 2-6 weeks
Refunds and Exchanges
I'm constantly working on improving the packaging to be sure that all purchases will reach in its entirety. All my packages are shipped insured. Unfortunately, it may happen that the parcel may arrive damaged. I offer refunds on all damaged merchandise. If you do receive a package with a damaged item please take a photo of both the damaged item and the packaging it came in, and send them to me as soon as possible. It is very important to me that all my customers are happy. Therefore, if the parcel is damaged, I offer the following options:
1. The buyer returns to me the damaged parcel and I make a full refund and I pay postage.
2. The buyer returns to me the damaged parcel , and I'm doing a replica. I can not make an exact copy, because I do not use any molds. But I can make a sculpture very close to the original item. In this case, I pay the postage.
In any case, I am open for contacts, and ready to discuss your wishes and suggestions.
Additional Policies and FAQs
My Post Office days are Tuesday and Friday. If you need something sent out immediately, please contact me..
SENDING A GIFT:
Want to buy something to send directly to a friend in another city? No problem! Just make sure to send me your friends address info, and let me know if you want me to include some kind of gift card or message.
Last Updated August 22, 2013