Reviews
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Betsy on Jan 10, 2022
1 out of 5 starsSpent $20 on a small wooden ornament for a Christmas gift for my husband. Discovered when he opened it that it was broken. Seller would do nothing to help me out since I didn't keep the original flimsy envelope it was mailed in for her to submit a claim...ie to help her with the cost on her end. This is why people choose to shop on amazon...their money and purchases are protected. If the seller packaged the product accordingly, the damage probably would not have happened, but the point is I'm stuck with a broken gift I spent $20 plus shipping on, even though the cost of the actual item to replace would be so minimal for seller. Nice product, but I'd recommend shopping elsewhere, with someone that will do what they can to make things right!
Denise responded on Jan 12, 2022
I offered to file a claim on the damaged ornament. USPS requires proof of packing. Ornament was in a envelope then shipped in a padded bubble envelope. Buyer received item on November 12th. I was not contacted until December 27th. My Etsy policy says “It is very important you inspect your product upon receipt and do not discard any of the packaging.” The cost of the ornament included shipping, buyer did not pay extra for shipping as they said. The cost for my shop to replace item would not be minimal as buyer believes it would be. My cost of material, run time on my laser to cut and engrave, labor and fees. This is not my shops fault it was damaged during shipping. If item was inspected once received, a claim could of been filed. Then another ornament would of been sent as I told buyer
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Tinman7874 on Jan 4, 2022
5 out of 5 starsOur den Cheif was so thrilled to get an ornament that said #1 Den Chief. Seller was quick with responses and accommodating with shipping and personalization was perfect.
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jabcope on Dec 4, 2021
5 out of 5 starsHighly recommend! Very nice quality and very fast shipping. Absolutely love it!
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Brianne on Nov 23, 2021
5 out of 5 starsBeautiful, ordered two as my son shared his eagle court. They were perfect shipped quickly.
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Chris on Nov 22, 2021
5 out of 5 starsBox was lighter than I thought it would be but is a nice box. Love how I was able to personalize it for a gift.