
Announcement
COVID-19 UPDATE
***Orders in Canada are shipped out bi-weekly. Orders to US and international destinations are shipped out once weekly.
*** Face Masks Available
I have set aside all other business endeavours to work on these gorgeous face masks. We are shipping out masks ASAP. Masks are made-to-order. Due to high demand, please orders early to avoid disappointment, as many fabrics and materials are in short supply.
*** Canada Post and USPS is experiencing extreme volumes of mail, which may cause delay in delivery.
*** Please note, Standard Shipping for mask and herb orders in Canada does not include tracking. If you require tracking, please upgrade shipping accordingly.
*** Please also note that we have noticed that Canada Post is not scanning packages as per their regular service. This is out of our control.
*** If you item has a tracking number, please follow the tracking availible. We do not have any more information than what is provided.
*** Please be patient, as postal delivery service may be delayed due to unforeseen circumstance. Postal workers are experiencing difficulty in processing packages due to high volume and compliance with social distancing rules. We send out orders as soon as we can, but there is nothing we can do about the delivery time. Thank you for your understanding.
Announcement
COVID-19 UPDATE
***Orders in Canada are shipped out bi-weekly. Orders to US and international destinations are shipped out once weekly.
*** Face Masks Available
I have set aside all other business endeavours to work on these gorgeous face masks. We are shipping out masks ASAP. Masks are made-to-order. Due to high demand, please orders early to avoid disappointment, as many fabrics and materials are in short supply.
*** Canada Post and USPS is experiencing extreme volumes of mail, which may cause delay in delivery.
*** Please note, Standard Shipping for mask and herb orders in Canada does not include tracking. If you require tracking, please upgrade shipping accordingly.
*** Please also note that we have noticed that Canada Post is not scanning packages as per their regular service. This is out of our control.
*** If you item has a tracking number, please follow the tracking availible. We do not have any more information than what is provided.
*** Please be patient, as postal delivery service may be delayed due to unforeseen circumstance. Postal workers are experiencing difficulty in processing packages due to high volume and compliance with social distancing rules. We send out orders as soon as we can, but there is nothing we can do about the delivery time. Thank you for your understanding.
Items
Reviews
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Jacqueline Loveall on Feb 1, 2021
5 out of 5 starsThe color and quality are as advertised. I am very pleased with this purchase.
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Sandra on Nov 3, 2020
5 out of 5 starsMy second order of your lovely masks, and I'm just as happy with these!
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Kristine on Mar 5, 2021
5 out of 5 starsFabulous as always!
Beautiful, fluffy, high-quality scrunchies!
Photos don’t do them justice! :) -
Kristine on Mar 5, 2021
5 out of 5 starsFabulous as always!
Beautiful, fluffy, high-quality scrunchies!
Photos don’t do them justice! :) -
Rebecca on Feb 18, 2021
5 out of 5 starsBeautiful shade & quick delivery! Highly recommend this shop for yarn, they've got some awesome finds!
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kelly on Jan 25, 2021
5 out of 5 starsthe time from order to delivery was great. i like how you track the order in addition to providing tracking info. the alpaca wool is working beautifully for the baby blanket.
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Nan on Jan 9, 2021
5 out of 5 starsBought this with the suede colour yarn and I love how the knitted product feels in my hands - light and soft, not scratchy at all! The actual yarn leans towards silky blue-ish but very lovely all the same.
About MaiArtOfficial
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Professionally sewn.
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Carefully crafted.
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Expertly selected colors y an artist.
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Gorgeous, luxury fabrics
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Hand crafted with care.
Shop members
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Andrea Mai
Owner
Andrea Mai is legally blind artist based in Toronto. She is a fashion design graduate of Ryerson University. She has been sewing since she was 13 years old.
Shop policies
Accepted payment methods
Returns and exchanges
I don't accept returns, exchanges, or cancellations
Returns and exchange details
Buyer accept s all responsibility for paying taxes, customs and duty charges should any of these costs incur. There is no refund for uncollected packages.
We ship by Cansda Post. Seller is not responsible for delayed deliveries caused by the shipping service. Sometimes shipping takes longer than expected. Standard shipping may not include tracking. If you would like tracking, please select the upgraded shipping options provided. Unfortunately, there is no tracking for international shipments.
Orders can only be shipped to the address provided during the check out process. Please double-check your address before ordering. Seller is not responsible for incorrectly delivered packages. In rare cases, sometimes packages are delivered to the wrong address nearby (for example, your neighbour, this often happens with apartment buildings).
In the unlikely event that there is a mistake on the part of the Seller, such as an incorrect product was sent to the Buyer, or the address is typed incorrectly by the Seller, the Seller will issue a refund for the incorrect product. Shipping will only be refunded if the entire order was incorrect.
In the unlikely event that a return is agreed upon, Buyer may return products to the Seller for a partial refund via the Easy platform. Original shipping cost will be deducted. Buyers will be responsible for all return shipping costs.
For EU Buyers Only
As per EU law, Buyers from the European Union may contact the Seller within 14 days of receiving their order, to arrange for returns. Upon receipt of returned goods, a partial refund will be issued via the Easy platform. Original shipping costs will be deducted. Buyer will be responsible for all return shipping costs.
Products that are not in its original form and scaled packaging cannot be returned. Natural fibre products have a natural odour and are not considered a defect. If you are unsure of the product's quality, buy a smaller amount to test it out.
We do not re-sell products that are returned to us.
Payment
Seller retains the right to cancel the order if shipping costs paid are insufficient for the order.
Shipping
*** Check the shop announcements for the most recent updates.
*** Face Masks Available
I have set aside all other business endeavours to work on these gorgeous face masks. We are shipping out masks ASAP. Masks are made-to-order. Due to high demand, please orders early to avoid disappointment, as many fabrics and materials are in short supply.
*** Canada Post and USPS is experiencing extreme volumes of mail, which may cause delay in delivery.
*** Please note, Standard Shipping for orders in Canada does not include tracking. If you require tracking, please upgrade shipping accordingly.
*** Please also note that we have noticed that Canada Post is not scanning packages as per their regular service. This is out of our control.
*** If you item has a tracking number, please follow the tracking availible. We do not have any more information than what is provided.
*** Please be patient, as postal delivery service may be delayed due to unforeseen circumstance. Postal workers are experiencing difficulty in processing packages due to high volume and compliance with social distancing rules. We send out orders as soon as we can, but there is nothing we can do about the delivery time. Thank you for your understanding.
***
CUSTOMS AND DUTIES
Orders are shipped by Canada Post. Seller is not responsible for customs and duty for any orders.Please check with your country's government on advice on rules for importing products.
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CANADIAN BUYERS, please read before ordering:
For larger orders, you can save on shipping by selecting the Canada Flat Rate shipping upgrade option. We usually use Canada Post, but in some cases, we may use a different carrier, this will be noted on your shipping notification email.
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US BUYERS, please read before ordering:
If you are placing a larger order, you may use the USA Flat Rate upgrade options to save on shipping costs. Standard US shipping does not include tracking. If you require tracking, please select an upgraded shipping options that included tracking. We usually use Canada Post, but in some cases, we may use a different carrier, this will be noted on your shipping notification email.
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INTERNATIONAL BUYERS, please read before ordering:
Standard international shipping is calculated as a flat rate, for up to 1 kg. This is for surface rate, no tracking is available. Delivery may take anywhere from 4 to 12 weeks. If you require faster delivery, select the International Air "upgrade" options (no tracking). If you require tracking, select International Air With Tracking. For fastest delivery possible, please select International Top Priority (includes tracking). We usually use Canada Post, but in some cases, we may use a different carrier, this will be noted on your shipping notification email.
*** Please note, estimated delivery times stated by Easy are not accurate. We are not responsible for delayed arrival.
***Please note that national holidays can cause delay in delivery times.
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No pick-ups for local customers.
Additional policies and FAQs
Please ensure that you buy enough yarns to finish your intended projects. Some colours are very limited stock and they will not be restocked.
Alpaca is a fine yarn and should be handled with care. Alpaca yarns have a natural odour, this is especially noticeable when wet. Do not worry, the smell will fade when dry.
Privacy
More information
Frequently asked questions
Wholesale availability
Please contact us with detailed information about your shop,, including website address, and what quantities you intend to order.
Special Requests for Masks
You can contact us in advance with special requests. Sometimes we may be able to do something special with sizing or fabrics.
Product Photography
All product images are copyrighted. ©2020 by Andrea Mai. All rights reserved.
Social Media
FaceBook https://www.facebook.com/AndreaMaiArt
Instagram https://www.instagram.com/andreamaicreative/