SOPetitAtelier

Studio Miniature Art

Singapore, Singapore · 1 Sale

SOPetitAtelier

Studio Miniature Art

Singapore, Singapore 1 Sale On Etsy since 2011

SOPetitAtelier is taking a short break

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Shannie Ong

Contact shop owner

Shannie Ong

Shop policies

Last updated on August 27, 2015
Hello! Welcome to Studio Miniature Art @ SO Petit Atelier! A platform for my handmade miniatures food art & jewelries designed with Swarovski crystals and/or miniatures!

Accepted payment methods

Returns and exchanges
Actual color of the craftworks may vary slightly due to the monitor screen resolution.

• LOST ITEM •

There is no refund for lost item.
Though this event is unlikely to occur, the Singapore Post is still liable for the lost of registered parcel with a maximum coverage limited to SGD$68.00 per article. Hence, please inform me immediately if you did not the item according to the period of time as stated in the 'Shipping Policy' section. :)

• DAMAGE ITEM •

With the amount of time and effort I have joyfully put in to make these finely detailed miniatures and jewelries, I will do my best to ensure that the items reach you in good condition! Each item will be properly package to prevent any handling damages during shipping process.
If you do receive a damage item (which rarely happens), do let me know through Etsy convo. I will make you a new piece after receiving the damaged item from you. :)

• JEWELRY •

Sadly, there is no refund in cases when your skin has allergic reactions with jewelry material.
Payment
HAPPY NOTES:
- The items listed on Etsy are in *US$.
- The buyer is responsible for any additional fees (i.e. custom duties/tax) that may incur during the delivery.
- Orders will be cancelled if payment is not received within 3 days.

PAYMENT METHODS:

• For Local Buyers •
- Paypal
- Bank Transfer
(If you choose this mode of payment, upon Etsy checkout, kindly inform me through 'Message to Seller' box and leave your e-mail address so that I can send you my bank account details. :)

• For International Buyers •
- Paypal

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* Need help on the currency conversions?
Take a look here: [ http://www.etsy.com/help/article/30 ]
Shipping
HAPPY NOTES:
- Upon receipt of confirmed payment, ready-made items will be shipped within 1-3 working days.
- Kindly ensure that the shipping address given to me is correct.
- For more than 1 purchase, the shipping charges will be *combined.
- All delivery will be handled by the Singapore Post and sent via Registered Mail (cost of it has already been included in the postage price), unless specified.
Mail sent via such mode offers proof of delivery, doorstep delivery and a tracking number which I will send to you via Etsy convo. :)

DELIVERY METHODS:

• For Local Buyers •
- via Local Postage

• For International Buyers •
- via Airmail

DELIVERY TIME **(ESTIMATED):

• For Local Buyers •
- 2-6 working days

• For International Buyers •
- 4-13 working days

Delivery time differs depending on the designated destinations. You may want to refer to the table in: [ http://www.singpost.com/send-documentparcel/postage-rates/53-personal/send-documentparcel/273.html ] to see the approximate delivery time for your country. :)

OPTIONAL:
If you need a faster delivery (for international buyers only), you may want to opt for ***Speedpost-EMS service which delivers parcel within 1-4 working days to major cities of the world.

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*Read more about Combined Shipping Charges at:
[ http://www.etsy.com/help/article/191 ]

** During festive period, kindly allow another 5 working days (local posting) and 12 working days (international posting) to the above estimated delivery time. :)
** If you did not receive the parcel after 10 days (local) or 18 days (international), kindly inform me and I will notify the Singapore Post on he non-receipt of item.

***Speedpost-EMS service: Additional charges is applied for this mode of delivery. Hence kindly inform me Before purchasing through Etsy convo if you would like to have this mode of delivery, so that I can re-create a listing for you. :)
Also note that the mail sent via this mode is different from registered mail.
Additional policies and FAQs
PACKAGING:
I love to hear that my customers are happy with their purchase!
The item will be nicely packaged in a gift box, ready for gift giving or keepsaking, and sent via bubble lined mailer which protects and reduces the chances of damaging the item during delivery.

If you purchase several items, I will pack them carefully into the same box. This is to reduce the shipping cost. However if you prefer a separate packaging, do inform me through the 'Message to Seller' box upon Etsy Checkout. :)

CUSTOMIZATION / SPECIAL ORDERS:
I gladly welcome customization! :)
Please convo me through Etsy to discuss details about the customization. Once the custom-order is confirmed, I will create a detailed custom item listing with the set price for you.

Depending on the complexity of the craftwork, the approximate waiting time varies from 1-4 weeks.

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All images, ideas, designs and content © Studio Miniature Art, Shannie Ong. All rights reserved.