Matthan Gori Milano's Online Shop - Made in Italy
MaisonMatthanGori's Shop Policies
Below I have listed my shop policies in hope of making your shopping experience as straight forward as possible. Please feel free to contact me with any additional questions you may have.
I accept payment through Paypal. If I do not receive payment within 5 days after your purchase I will cancel your order. I will contact you via email before I do the cancellation. If you aren't able to make the payment within 5 days, then please contact me and we can try to work something out.
I will ship my products within one week after receiving payment.
For custom made items, I will ship the garment in 3 weeks. If I complete the item before, I will ship it as soon as possible. I can prioritize if you need an item for a particular date.
International customers are responsible for any extra taxes, their own customs & vat fees.
All orders are shipped to your Etsy address, unless you provide a different one.
I ship worldwide choosing the most secure and fast option for each destination in a very exclusive packaging. All shipping costs include insurance.
It takes 2-3 days for the European Union, everywhere else takes 3-4 days.
Refunds and Exchanges
Return Policy for Regular Items: You can return an item within 3 days upon receipt if it doesn't fit. The cost of the clothing will be refunded after reception of the garment and only if the garment is in perfect condition. Shipping fees are not refundable, you will be responsible for return costs. Please ship with insurance as I will not be able to refund you for lost or damaged items.
Custom items are final sale. Please take your measurements carefully to avoid any problems.I really care about the quality and beauty of the garment, especially since it's being purchased online. I want you to be happy with your purchase.
Sale and sample items are also final sales.
Additional Policies and FAQs
How to measure for custom orders!
It is very important to take your measurements to determine the right fit. I suggest having a professional seamstress/tailor take your measurements, but if this is not possible, follow these easy steps to take your measurements on your own.
What You Need
A cloth tape measure. If you do not have a cloth tape measure, you can use string to measure around the body and a ruler to measure the string. Also, paper and pencil or pen and a mirror for best results.
Take the measurements in a comfortable clothe. Pull your tape measure snug, but not too tight. Stand up straight and tall.
Time Required: 2-5 minutes
Where You Measure
Step 1: Bust Measurement - Take this measurement wearing your everyday bra. Facing the mirror, wrap the tape measure around your back and bring forward to the fullest part of your bust. Check the mirror to make sure you've got a straight line. Now write that number down as bust with everyday bra.
Step 2: Waist Measurement - To find your waist, bend to one side, deepest wrinkle is your waist. Alternatively, you can use a string to find your natural waistline. Tie the string so it's snug but comfortable around your waist. Now bend to each side. The string will move to your natural waistline. Check the mirror. This time the line may not be straight and that's fine. Pick up your tape and measure over the string exactly where it is. Make sure not to hold your breath or pull the tape too tight.
Jot this down as your natural waist.
Step 3: Hip Measurement - Measuring hip width.
What you want here is the absolute fullest part of your low hip. Stand with your feet together. Check yourself both front and side in the mirror to make sure you've got your fullest hip and that the tape measure is straight.
Call this low hip and write your number down.
Step 4: Measure your inseam.
Your inseam is measured crotch to ankle on the inside of your leg. Start at your anklebone and measure up. This is easiest with a partner. If you want to go it alone, start at the ankle and measure up. You can take this in two parts if needed: from your anklebone to where your knee bends and from that spot up to your crotch. Use the mirror and double check.
Call this inseam and note your number.
Last Updated July 31, 2011