MakeItMineGiftsShop

As our items are customized for you, we cannot accept any refunds or returns. In the highly unlikely event that there is an error on our part (for example, we use the wrong color thread, or we misspell a name), we will issue an exchange at no cost to you.

If you change your mind and wish to cancel your order prior to production (i.e. sewing, embroidery, engraving), but after we have sent you 1 (one) mock-up, we will cancel the transaction and refund your money EXCEPT for a $5 design fee. It takes time and effort for us to create your designs and mock-ups for you and convo you with the mock-up. If we have sent 2 (two) or more mock-ups and you decide to cancel before embroidery/engraving begins, we will refund your money EXCEPT for a $10 design fee, again for the time and effort for us to create multiple mock-ups as well as multiple convos to you. Once production has begun, you will not be able to cancel the order, as we will be unable to resell your item to anyone else.

A note about spelling: please double and triple check any spelling! We cannot be held responsible or liable if we follow your spelling instructions and it turns out you spell a name wrong, or give monogram initials in the wrong order! Thank you for your understanding.

We currently accept payments through Paypal, as well as Direct Checkout with your Visa, Mastercard, American Express, and Discover. Through Direct Checkout we can also accept Etsy Gift Cards.

Florida customers must pay 7% sales tax on the purchase price.

***IMPORTANT***
Our turnaround time to make and ship your order is contingent upon your timely approval of the mock-up(s) we send you after you place your order. If you do not give us an approval in a timely manner (within 12 hours), we most likely will not be able to ship your order on time. You will either receive your order later than you expected, or will have to purchase the rush listing or upgraded shipping. If you provide us with a phone number, we can contact you to expedite matters if you forget to look at your e-mail.

We currently ship to US addresses via USPS First Class shipping. We always provide a tracking number once we've shipped your order. Shipping upgrades are available on most items for priority or overnight shipping. You can do this when you check out. We also offer international shipping. Customer is responsible for any Customs/VAT fees according to customer's home country rules.

-----> I N T E R N A T I O N A L......O R D E R S
Almost all International orders will be shipped through USPS 1st Class Mail, larger volume orders will be shipped through USPS Priority Mail. Shipping times will vary based on your location and are typically 2-4 weeks for most locations. Expedited 3-5 day shipping through USPS Express is available for an additional fee, please contact us before you order or immediately after ordering for a quote. We are not responsible for any VAT, Duty or Import taxes that may be required from your country, these are your responsibility and refunds/credits will not be given in the event you were unaware of these taxes.

-----> A D D I T I O N A L......S H I P P I N G......I N F O R M A T I O N
We will ship all orders to the shipping address on your order. If this address is incorrect it is your responsibility to notify us immediately after your order. If you do not notify us, we are not responsible for orders sent to the wrong address.
If your order is returned as undeliverable due to an incorrect shipping address, we will contact you right away to arrange for re-shipping. The cost to re-ship the order will be at the customer’s expense.
A note about shipping--we try our best to calculate correct shipping charges. If it turns out we overestimate the cost (this includes the USPS amount as well as the cost of the box), we will issue a refund of the overpayment. To keep your shipping costs down, we do not include gift boxes. Your item(s) will come in a shipping box with pretty tissue paper.

We are happy to work with larger orders!! Contact us to work out the details/pricing and get a reserve listing.

If you would like us to customize something further, contact us and we'll be happy to work on that with you! If we need to charge an additional amount for any reason (for example, to add one of our designs to the Monogrammed Totes we offer), contact us and we'll quote a price.

FOR ALL ORDERS:
MOCK-UPS: Due to the quick turnaround time for your made-to-order item(s), we will still be sending mock-ups for all orders including RUSH, but we need an approval (or change request) within 12 hours. If we don't receive an approval or change request within 12 hours of sending the mock-up, we reserve the right to begin work with what was given by the customer at the time to order was placed, and assume no liability if customer made a mistake or wants a change (including but not limited to misspellings, incorrect dates, different thread color, different font, different design, different layout, etc). See rush section below for mock-up rules pertaining to rush orders only.
RUSH: Please note our rush productions timeframe (NOT including shipping time) is now 1-2 business days. Mock-ups MUST have an approval or change request within 12 hours. If we don't receive an approval or change request within 12 hours of sending the mock-up, we reserve the right to begin work with what was given by the customer at the time to order was placed, and assume no liability if customer made a mistake or wants a change (including but not limited to misspellings, incorrect dates, different thread color, different font, different design, different layout, etc). Also leave us your phone number in the notes to seller box when you check out, in case we need to contact you quickly. If the rush listing is not available, it means we are extremely busy and not accepting rush orders for a few days.
SPELLING/MISTAKES/PROOFREADING: We copy and paste directly from your notes, so please proofread your instructions in the notes to seller box, as we are not responsible for any missed punctuation, spelling or date errors, or any errors you made in your notes to us. In fact, that is why we send you a mock-up of your order for your approval. Since these are custom orders, please be on the lookout in your email/convo box for mock-ups.

We will do up to 2 designs/redesigns/mock-ups for you at no charge. If you request additional redesigns and mock-ups for any reason, including but not limited to change of thread color, change of font, change of wording, etc, we will require a $5 design fee for each additional redesign/mock-up. This is due to the time and effort on our part to make design changes, create new mock-ups, and to convo you.

If you do not include information such as thread color, font, design, etc, we will try to get that from you when we send a mock-up. If you do not give us that information, we will assume you will want the same as the sample in the listing you've purchased and do your order in that way, and cannot be held liable or responsible if you wanted something different but did not tell us.

We value your privacy. Please know that we DO NOT share/sell your email address to ANYONE. We only use it to communicate with you about your order if you don't respond via Etsy convos. We do not send marketing emails/spam.

We do not have access to your phone number. If you do give it to us to expedite the ordering process, please know we DO NOT share/sell any phone numbers to ANYONE. We only call you IF NEEDED for that particular order--never for a sales call of any sort.

We do get your shipping address as part of the online ordering process. We only share that shipping address with the carrier in order to have your order delivered. We we DO NOT share/sell any shipping addresses to ANYONE beyond the above-stated.