If an item arrives damaged, please contact me within 3 business days and I will arrange a repair or refund.

If an item is not what you expected or wanted, please contact me within 5 business days. I will consider refunds on a case by case base. All items returned for refund must be in new, undamaged, resalable condition. Shipping costs will not be refunded. Unless received damaged, custom items are not returnable.

I accept Paypal, credit cards, debit cards and Etsy gift cards.

All items ship insured via USPS Parcel Post. Most items ship within 3 days. Custom items take longer.

All items sold by Malcolm Laurel are hand made from natural and/or reclaimed materials. As such, there will be variations in color, weathering, and surface finish. There may also be tool marks and (in the case of reclaimed materials) old nail or insect holes. I try to photograph items to show the details as best as possible, but it's impossible to show everything.

Some items, especially root lamps, may include delicate twigs and/or protrusions. Please be careful. Unless an item arrives damaged, I cannot be responsible for any subsequent breakage.

All lamps are wired for U.S. standard 120VAC power, for indoor use only. Use only recommended bulbs.

UL listing: All lamps use only top quality UL (Underwriters Laboratories) listed electrical components. The lamps themselves are not UL listed. UL certification involves a lengthy test process, including testing (often to destruction) of identical samples. Since all my lamps are one of a kind, this is obviously not possible. I do try to make all lamps in accordance with the UL best practices and standards, but the buyer is solely responsible for determining that any lamp is suitable and/or safe for his or her intended use. I will not be responsible for any loss or damage(s) resulting from the use or misuse of any items sold.