MamaLoveOrganics

For safety reasons personal care and edible products cannot be returned once they are opened. However, if a mistake is made in shipping or your product is damaged please let me know right away and I'll do what I can to set things right.

EU regulations state that Buyers residing in EU countries have the right to return an unopened item within 14 days of receiving it. According to EU regulations the Buyer bears the cost of shipping.

Please pay when you make your order. You can pay with a credit card directly through Etsy. I also accept payment via PayPal and by using Paypal to process e-checks and debit cards. If your state requires it, you will be charged sales tax.

I strive to make my shipping policies as fair and transparent as possible. Please visit my blog to learn why I charge for shipping separately in my shop: https://healingcommunication.blogspot.com/2019/07/free-shipping-isnt-free.html

I usually ship within 2-3 business days but please allow a little more time over weekends. Also, PLEASE understand that Covid-related and other postal service delays may occur. Etsy estimates of delivery times are not based on current conditions!

I mail packages using First Class or Priority Mail in the United States. If this is an international shipment, please be aware that there may extra custom duties imposed depending upon your country's requirements. (I have temporarily discontinued international shipping except to Canada because of Covd-related delays of 6-8 weeks or more. Exceptions can be made if you are willing to take the risk and pay for insurance.)

Also, please understand that the shipping charged is extremely hard to figure out in advance because there are so many factors. I charge the actual cost for shipping (including the cost of my packaging supplies) and a tiny bit for my time. Rest assured that when there is an overcharge I will refund the difference as soon as I ship your order. If I undercharged, I won't charge you more.

I would love to be able to accommodate requests for overnight or two-day shipping but I have a day job! Overnight is impossible. But I always do try to get packages out ASAP (within 2-3 days) and will make a special effort to make that happen sooner if I can.

I use recycled shipping supplies whenever possible. (I apologize when that is bubble wrap or shipping peanuts but I hate to throw it away!) I also buy bubble wrap made from 30% recycled materials.

Don't know which flower essence formula to use? Send a convo and I'll draw on my training and check my intuition to help you decide.

Interested in wholesale prices? If you would like to carry Mama Love products in your store or spa, ask me for my linesheet! I am an approved Etsy Wholesaler.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;

• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. Unless you sign up for my newsletter, I don't keep any information on my own computer except a financial record of the transaction which I keep for at least 7 years in keeping with standard accounting practices. I access any other information needed via Etsy. Please check with Etsy about their privacy policies for more details.

Transfers of Personal Information Outside the EU

As stated above, I do store and process your information through Etsy and third party service providers such as delivery services in the US and other jurisdictions. As a result, your personal information may be transferred to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, Etsy is the data controller of your personal information except if you have given express consent for me to keep your contact information in order to receive my newsletter, to provide custom services or some other purpose you have specified. If you have any questions or concerns about those uses, you may contact me via Etsy convo on this site or via the email address I may have provided directly to you to provide those services. Other concerns should be directed to Etsy.