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MangoJewels' Shop Announcement

1 to 2 weeks for production before shipping
~ use sections on the left of this page for easier browsing *Please fully read item descriptions, this will include the size of the charms and the finish on the necklace.


Please let me know if I can answer any questions and please be sure to include all details at checkout as this is what I work from as I complete your order. I may not remember something we've discussed through convos as I receive many questions and requests for custom alterations. Just include your details at checkout and I'll be sure and make your necklace to your specifications!!

Thanks so much, I truly appreciate your business!!!

MangoJewels' Shop Policies

Welcome

Thanks so much for visiting my shop, hope you enjoy browsing my creations! I take great care and pride in every piece I make, from choosing high quality materials, to finishing each piece with attention to every detail. The majority of my items are made to order and will vary slightly as this is the nature and of handmade goods! Stamping may not be "perfect" which is not considered faulty but part of the character of handmade art. Some gemstones do have slight inclusions which also adds to the unique personality of your necklace, no 2 are alike!

Many of my necklace have a charcoal patina added to the sterling silver. This is meant to add a rustic antiqued look to the jewelry. Please note that this finish is not tarnish and is supposed to be there! Most any necklace can be ordered without the patina if you would like yours shiny, just be sure and leave that in your instructions!

Please let me know if I can answer any questions and please be sure to include all details at checkout as this is what I work from as I complete your order. I may not remember something we've discussed through convos as I receive many questions and requests for custom alterations. Just include your details at checkout and I'll be sure and make your necklace to your specifications!!


Thanks so much, I truly appreciate your business!!

Payment

I accept PayPal and major credit cards.

Virginia residents will need be charged the 5% sales tax.

Shipping

Purchases will be shipped via USPS first class mail with delivery confirmation. The shipping times vary according to the time of year and my work load. Please see the front page of my shop for the current production times!

~~PLEASE check your shipping address at checkout~~

Priority shipping is available at checkout.


****International orders ship via USPS come with limited tracking. The shipping time can vary greatly so please be patient! Some packages have been taking in excess of 2 months to arrive, this is a risk you are taking when ordering from overseas! I wish I could speed things up but this is out of my control!

You, the buyer is responsible for all duties and fees which may occur on your end. Thank you.

Refunds and Exchanges

Customer satisfaction is very important to me. If you are unhappy with your purchase please contact me within 3 business days to arrange for a solution.

PLEASE NOTE!!! I am unable to accept returns on custom personalized orders. Custom and personalized orders may only be returned if the name has been misspelled

If you need a repair please convo me and let me know you are shipping it before you ship the item.

If for any reason you are unhappy with your purchase please contact me immediately to discuss your concerns and options before leaving feedback. I want all of my customers to be completely satisfied with their purchases and request you give me the chance to fulfill your expectations.

If I approve a return, you will be refunded the purchase price. You, the customer, will be responsible for all shipping costs.

Additional Policies and FAQs

Please be sure and read the complete item description for size information and the finish description. The rustic patina on many of my necklaces darkens the metal, if you want shiny silver please be sure and request this at checkout!

Your jewelry will arrive in a very nice gift box suitable for giving. If you would like a piece sent directly to the recipient, please just let me know and I will take care of it!

My jewelry is created in a smoke free environment.

Last Updated February 25, 2015