Announcement a beautiful boutique specializing in the manufacture of clothing of children, with the best designs and news
a beautiful boutique specializing in the manufacture of clothing of children, with the best designs and news
heidistoutpac on Mar 13, 2014
Where do I begin.Dress was ordered 4 weeks before my event, normal shipping is 2-3 weeks. I was never contacted by seller to let me know there would be any issues, as date approached I attempted to contact seller, went 6 days without hearing from her. I was forced to file a case. Seller did get back to me and explained that her son was ill and hospitalized. She never gave me any further time frame on when to expect the dress. 4 days later dress was shipped. I took dress out of the packaging and placed in my laundry to wash. Upon first washing, (dress never worn) the DOC letters from the the dress have peeled off. Never did I see any special washing instruction. I again contacted seller to see what could be done but guess what.I still haven heard from her. Very disappointed a little communication goes a long way.
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Express shipping, Insurance, and Signature Requirement are available upon request. Orders in the US will always have delivery confirmation, however the only international tracking available is on Express Delivery. International customers: please message me if you are interested in this shipping alternative (otherwise your order will be shipped FIRST CLASS).
International Customers: Please keep in mind that shipping time can range from less than a week to four weeks, all depending on your country's customs policies and procedures. I wish I could have more control over this, however, all I can assure you is that I will ship your piece within a week of purchase. As I mentioned, express shipping is available upon request for an additional fee (usually starting at $30 and up).
All items are packaged and shipped to the address listed on Etsy, unless otherwise stated.