MapenziGems

Mapenzi Gems

London, United Kingdom · 833 Sales

MapenziGems

Mapenzi Gems

London, United Kingdom 833 Sales On Etsy since 2011

5 out of 5 stars
(191)
Baiju Shah

Contact shop owner

Baiju Shah

Shop policies

Last updated on August 22, 2016

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
  • Other Method
Payment
Accepted forms of payments are: All major credit and debit cards, Etsy gift vouchers and Paypal. Please contact me if you would like to make payment via Bank Transfer or Cheque.

Orders will only be processed on receipt of confirmed funds.

All custom orders will be treated as confirmed only on receipt of cleared funds.

Cancellation of standard items is possible provided that the item has not been dispatched. If item has been dispatched then please return it back once received. Please see returns policy for more details and charges.

Cancellation of Custom orders is possible provided that the item has not been dispatched. The order cannot be cancelled if the item has been dispatched. Please note that cancellation of custom orders will incur a charge depending on how far the order has been processed.
Shipping
All items are shipped using Royal Mail Standard service unless otherwise specified.

A registered postal service is available for all items. This option will be made available on checkout. An additional charge may be payable for this service.

A postage discount will be automatically applied at checkout if multiple items are purchased within the same order and are being sent to the same address.

To keep postage charges to a minimum, no item is gift boxed.

Postal insurance can be purchased for any item- this ranges from £2 to £10. Please message me for more information.

All orders will normally be processed and dispatched within 1 to 2 working days.
Refunds and Exchanges
Items can be returned within 7 days of receipt or within 21 days of posting (whichever falls first).

Due to hygiene reasons certain items, e.g. earrings etc, CANNOT be returned.

Buyers will be given refund of ITEM VALUE provided that the item is returned back in its original state and has NOT been worn or used.

Postage charges are non refundable. This includes both, inward and outward postal charges. A nominal fee of £5 will be charged to any returns that have been purchased with the "free postage" offer. It is the responsibility of the buyer to ensure safe and confirmed return postage.

Additionally, all items under £19.99 will incur a handling charge of £5. Items over £20 but below £69.99 will incur a handling charge of £10. All other items will incur a handling charge of £20.

Custom orders are non-refundable.

Please message me prior to returning any item.
Additional policies and FAQs
All items are photographed in natural light. Although every step is taken to ensure that the photographs represent the items accurately, you may notice a slight difference in colour of the actual item. This is primarily due to monitor setting, camera capabilities and environment. In most cases, the actual item will have more "live" and vibrant colours then that captured by the camera.

Photographed item to actual item variation will also be present due to the nature of natural gemstones and hand made products.

All items are made on order. I aim to dispatch within one to two working days of receiving cleared payment.

Bulk order and wholesale orders are also accepted for most items- please message me for more details.