MarblingSupplies

Returns and exchanges are thoughtfully conducted on a case-by-case basis.

Most returns and exchanges are shipped at the expense of the buyer.

I want you to be satisfied with your purchase. If it does not meet your expectations in any way upon arrival, please contact me immediately:

Heidi
Heidi [!at] marblingsupplies.com
(260) 667-8719

MarblingSupplies accepts payment through your Paypal account, credit card, debit card, or Etsy gift cards

MarblingSupplies does not accept checks or money orders.

All Buyers:

I use the United States Postal Service (USPS) for domestic and international orders. We have not yet lost a package.

Orders consisting of more than small scrap packs or book marks are packed gently and firmly in cardboard to resist damage, and shipped as soon as possible after your payment is received, usually within 3 days or one to two weeks for kit and paint orders. Marbled papers are never folded unless you ask me to fold them for the purpose of saving on shipping costs. You will be notified via Etsy Convo as soon as the order ships, and if there is more than one package to expect (Some items need very different packing arrangements and don’t “play well” with others).

No order is insured beyond reasonable and customary U.S. Postal procedures unless you ask for special arrangements when placing your order. All orders except small scrap collections are track-able. You will receive a tracking number when the order ships.

Please know that I recycle shipping materials to save natural resources and money. Your shipment may not look crisp and brand new on the outside--I sometimes re-use or build boxes of my own. Rest assured your items will be well protected from the perils of shipping. On the inside I re-use a variety of bubble wrap, paper, air-filled-plastic-thingies, packing 'peanuts' and even other assorted maps, newspaper and occasionally even old sketches as filler. :) I'm resourceful and creative to the bone, I'm afraid.

I will happily ship straight to your gift recipient as well as include a personal note as requested.

U.S. Buyers:

All domestic (U.S.) orders weighing under 15 oz. are shipped via USPS First Class Mail. Packages weighing 15 oz. and over are shipped via USPS Priority mail with the exception of marbling kits, which are shipped via Parcel Select to make shipping more affordable. Upgrades (faster shipping times) may be available on request BEFORE YOU PURCHASE. Contact me please. Please remember that shipping around any holiday can be very unpredictable, and a request for an upgrade is recommended.

While packages generally arrive MUCH sooner, I allow the post office 2 weeks for Domestic delivery before becoming concerned.

International Buyers:

***Our world is still experiencing disruptions in shipping right now. If your location is outside the United States, please refer to this website for current information regarding delays before placing an order: https://about.usps.com/newsroom/service-alerts/international/?utm_source=residential&utm_medium=link&utm_campaign=res_to_intl&refid=810807014295

MarblingSupplies uses First Class Mail International, via the United States Postal Service (USPS).

***Customs fees, tariffs, or any other associated delivery fees, expected or unexpected are the responsibility of the buyer, not MarblingSupplies or Etsy.com.***

While packages generally arrive MUCH sooner, I allow the post office 6 weeks for International delivery before becoming concerned.

Though marbled papers themselves do not pose a problem, I cannot fully guarantee shipping of all SUPPLIES to international destinations. Customs officials may be suspicious of some items due to their appearance and intercept shipping. Powdered carrageenan and alum do resemble illicit substances. Liquid gall and paint could also be suspect.

I DO GUARANTEE that I will research your destination to determine whether I think it reasonable to attempt shipping, and if so, do my very best to please customs officials by following your country's protocol. If I determine the shipping to be risky to your destination, I will recommend that we purchase additional insurance and let you know the cost. Marbled Goods does not take responsibility for lost or stolen shipments; though I’ll do my best to recover any cost for you through insurance claims where applicable.

You, too, can help by providing any information specific to your country regarding customs protocol. Thank you for your understanding.

I welcome custom orders as time allows. Please contact me about hand-marbled papers and silks for weddings, holidays, birthdays or anything else you might dream up!

For more design ideas, check out my SOLD section https://www.etsy.com/your/orders/sold?ref=ys_ln_sold_orders

Wholesale inquiries are also welcome.

Heidi
MarblingSupplies.com
Heidi [!at] marblingsupplies.com