MariaAndradePottery

Maria Andrade Troya Pottery

Asheville, North Carolina

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Buyers bought gifts from this shop and gave them 5-star reviews!

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Last updated on Oct 23, 2018

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Maria Andrade

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Maria Andrade

Reviews

Average item review
5 out of 5 stars
(41)
See reviews that mention:
Quality 5 Shipping 3 Customer service 4

Shop policies

Last updated on December 24, 2020
Welcome to my online store!
All the work you see in this site is made by me at my studio in the River Arts District in Asheville, NC.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I want you to be happy with your purchase.

If you receive a damage piece, please notify me ASAP. Keep all packing materials and email me pictures of the damaged box and/or pieces.

**No refunds on custom pieces**

For ready to ship work:
If you do not like the piece you bought, I am happy to exchange or refund it with 7 days of receipt. Just let me know. The buyer will be responsible for return shipping charges. Please keep all packing materials to ship work safely back to me. As soon as I receive the piece(s), I will issue you a refund.

**If you receive my pieces as a gift, and you did not like it, I can only do a store credit with my Etsy shop. There are no cash refunds for gifts.**
Payment
I currently use Direct Checkout through Etsy. If you would like to arrange a different form of payment, please contact me.

Thank you for understanding.

Residents of North Carolina will be charged sales tax.
Shipping
***Due to COVID-19 my shop is not responsible for unforseen delays with the Post Office.***

Ready made work will ship within 3-5 business days. Your pottery will arrive packed in a box with peanuts, bubble wrap. I double box certain items depending on size. Whenever possible, I recycle packing materials. I use USPS Priority, and your box(es) will be insured.

Custom orders take about 6-8 weeks to be made. I will try to give you updates as the piece progresses.

I will also email you the tracking number for your order.

Please make we are shipping your order to a secure location. Maria Andrade Troya Pottery is not resposible for stolen packages.

Currently, I only ship in the United States.
Additional policies and FAQs
Custom Work:
If you would like a custom made piece, please do not hesitate to contact me. It can take 1-3 months depending on where I am on my process.

I can also work from photographs, if you would like to have a custom pet portrait piece.

Pottery Care:
All handmade pottery needs a little extra love. Although everything I make is microwave and dishwasher safe, you will extend the life of your pottery by hand washing.

I do not recommend heating liquids in the microwave to boiling point in your handmade pots! Pre-warm cups and teapots before you pour boiling water from a kettle.

Conditions of Use:
When you purchase anything from Maria Andrade Pottery, you agree to hold Maria Andrade Troya harmless from any loss, damage or injury due to any products purchased from us. Our maximum liability to you is the amount you paid for the item(s) purchased.

Note: I reserve the right to update these policies at any time.