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Joseph on Jan 19, 20215 out of 5 stars
Great product and great service!
ICogdill on Dec 22, 20205 out of 5 stars
The custom plate and mug are terrific! I wish I had asked about a two-tone plate (I was looking at a sample on the website and assumed mine would be the same) before it was too late, but otherwise the artwork and craftsmanship are beautiful. These are for my granddaughter, featuring her lifelong buddy, Brutus. She’ll love them.
Annie on Oct 14, 20205 out of 5 stars
Adorable butter crock! More vibrant in person than it is in pictures. I can't wait to give it as a housewarming gift!
Olivia on Aug 4, 20205 out of 5 stars
Just as pictured & so well made. I hope I’ll have it forever!
Linda on Aug 4, 20205 out of 5 stars
I ordered mug with a pic of my dog Tucker. Maria sent me a sketch before she fired the mug to approve. Every step of the way I knew what was happening. I love it so much I ordered 2 more with different pics. One mug when Tuk was a pup. Another more recent. Lovely mug & experience.
All the work you see in this site is made by me at my studio in the River Arts District in Asheville, NC.
Accepted payment methods
Returns and exchanges
If you receive a damage piece, please notify me ASAP. Keep all packing materials and email me pictures of the damaged box and/or pieces.
**No refunds on custom pieces**
For ready to ship work:
If you do not like the piece you bought, I am happy to exchange or refund it with 7 days of receipt. Just let me know. The buyer will be responsible for return shipping charges. Please keep all packing materials to ship work safely back to me. As soon as I receive the piece(s), I will issue you a refund.
**If you receive my pieces as a gift, and you did not like it, I can only do a store credit with my Etsy shop. There are no cash refunds for gifts.**
Thank you for understanding.
Residents of North Carolina will be charged sales tax.
Ready made work will ship within 3-5 business days. Your pottery will arrive packed in a box with peanuts, bubble wrap. I double box certain items depending on size. Whenever possible, I recycle packing materials. I use USPS Priority, and your box(es) will be insured.
Custom orders take about 6-8 weeks to be made. I will try to give you updates as the piece progresses.
I will also email you the tracking number for your order.
Please make we are shipping your order to a secure location. Maria Andrade Troya Pottery is not resposible for stolen packages.
Currently, I only ship in the United States.
Additional policies and FAQs
If you would like a custom made piece, please do not hesitate to contact me. It can take 1-3 months depending on where I am on my process.
I can also work from photographs, if you would like to have a custom pet portrait piece.
All handmade pottery needs a little extra love. Although everything I make is microwave and dishwasher safe, you will extend the life of your pottery by hand washing.
I do not recommend heating liquids in the microwave to boiling point in your handmade pots! Pre-warm cups and teapots before you pour boiling water from a kettle.
Conditions of Use:
When you purchase anything from Maria Andrade Pottery, you agree to hold Maria Andrade Troya harmless from any loss, damage or injury due to any products purchased from us. Our maximum liability to you is the amount you paid for the item(s) purchased.
Note: I reserve the right to update these policies at any time.