MariaAndradePottery

Maria Andrade Troya Pottery

Asheville, North Carolina · 60 Sales

MariaAndradePottery

Maria Andrade Troya Pottery

Asheville, North Carolina 60 Sales On Etsy since 2013

5 out of 5 stars
(15)

Announcement   Get ready for Spring!

Announcement

Last updated on Feb 18, 2016

Get ready for Spring!

Maria Andrade

Contact shop owner

Maria Andrade

Reviews

Average item review
5 out of 5 stars
(15)
Michelle Cohen

Michelle Cohen on Jul 2, 2017

5 out of 5 stars

My sister and I ordered these cups custom made as gifts for our parents. They absolutely love them! Maria was wonderful throughout the whole process--very communicative and patient. The mugs themselves are excellent quality, good size, comfortable to drink from (say my parents, who drink out of them almost daily), with lovely details, and arrived well packed. Beautiful, personalized gifts handmade by a talented artist. We had a great experience custom ordering from Maria!

Lisa Hammond

Lisa Hammond on Apr 23, 2017

5 out of 5 stars

Absolutely beautiful. Shipped promptly and carefully packed. I love it!!

View all 15 reviews

Shop policies

Last updated on February 18, 2016
Welcome to my online store!
All the work you see in this site is made by me at my studio in the River Arts District in Asheville, NC.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
Payment
I currently use Direct Checkout through Etsy. If you would like to arrange a different form of payment, please contact me.

Thank you for understanding.

Residents of North Carolina will be charged sales tax.
Shipping
I will ship your items within 3-5 business days. Your pottery will arrive packed in a box with peanuts, bubble wrap. I double box certain items depending on size. Whenever possible, I recycle packing materials. I use USPS, and your box(es) will be insured.

I will also email you the tracking number for your order.

Please make we are shipping your order to a secure location. Maria Andrade Troya Pottery is not resposible for stolen packages.

Currently, I only ship in the United States.
Refunds and Exchanges
I want you to be happy with your purchase.

If you receive a damage piece, please notify me ASAP. Keep all packing materials and email me pictures of the damaged box and/or pieces.

If you do not like the piece you bought, I am happy to exchange or refund it with 7 days of receipt. Just let me know. The buyer will be responsible for return shipping charges. Please keep all packing materials to ship work safely back to me. As soon as I receive the piece(s), I will issue you a refund.

**If you receive my pieces as a gift, and you did not like it, I can only do a store credit with my Etsy shop. There are no cash refunds for gifts.**
Additional policies and FAQs
Custom Work:
If you would like a custom made piece, please do not hesitate to contact me. It can take 1-3 months depending on where I am on my process.

I can also work from photographs, if you would like to have a custom pet portrait piece.

Pottery Care:
All handmade pottery needs a little extra love. Although everything I make is microwave and dishwasher safe, you will extend the life of your pottery by hand washing.

I do not recommend heating liquids in the microwave to boiling point in your handmade pots! Pre-warm cups and teapots before you pour boiling water from a kettle.

Conditions of Use:
When you purchase anything from Maria Andrade Pottery, you agree to hold Maria Andrade Troya harmless from any loss, damage or injury due to any products purchased from us. Our maximum liability to you is the amount you paid for the item(s) purchased.

Note: I reserve the right to update these policies at any time.