MaroDesigns

North Carolina, United States · 17288 Sales

MaroDesigns

North Carolina, United States 17288 Sales On Etsy since 2009

4.5 out of 5 stars
(4789)

MaroDesigns is taking a short break

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Note from shop owner We are on a hiatus. We are still processing orders, so if you placed an order and you have any questions at all, just send a message our way! If we touched base regarding an order that you would like to place, we can still make that happen! Just convo me and I will get back to you as soon as I can!

Suzi and Jay

Note from shop owner

Last updated on Jul 21, 2015

We are on a hiatus. We are still processing orders, so if you placed an order and you have any questions at all, just send a message our way! If we touched base regarding an order that you would like to place, we can still make that happen! Just convo me and I will get back to you as soon as I can!

Suzi and Jay

Suzi and Jay

Contact shop owner

Suzi and Jay

Reviews

Average item review
4.5 out of 5 stars
(4789)
Laurie Jerome

Laurie Jerome on Oct 10, 2015

1 out of 5 stars

I'm rating the interaction because I never received the actual product. Ordered July 6 (after a custom order convo with owner) - by August 21, it hadn't arrived. Sent three messages before I finally got a response on September 7 saying there were personal issues for the owners, but the manager was still processing orders in the order they were needed and asked when I needed it by. I responded that I'd like to have in hand by October 1 and asked if that was doable. No response - another handful of unanswered messages - I finally gave up and opened a case at the end of September. No surprise, immediate refund. Disappointing to be left scrambling for my wedding when I thought I'd given myself plenty of time. I understand that things happen, but just be honest and tell me to look elsewhere.

This listing is no longer available
gjcurley

gjcurley on Aug 19, 2015

5 out of 5 stars

huge hit at our wedding! all the props we ordered were awesome, but i think this one was the favorite! great quality props and arrived in perfect shape.

3 of 4789 reviews · View all reviews

About

Two people taking over the world, one prop at a time!

{OUR SWEET STACHE STORY}
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{ABOUT US}

Owner/Partner - Suzi M.

Hi, all! My name is Suzi and I am one half of Maro and Company! The other half is Jay..the handsome stud in the above photo and the two photos to the right! : ) You can read a bit about him below!

So about me, well, first off, I love all things pretty, oh and I am addicted to my glue gun! Oh my goodness...I hot glue everything and I have the wicked scars from those not so great days to prove it! I'd like to think we have a love/hate relationship. I love working with jewels, paints, beads, threads and really anything intricate. Intricacies make everything more gorgeous! Adding details to our props just flat-out...makes me smile. Sketching things that people wouldn't normally see at a wedding or party is what makes my job fun. Design is my passion and my absolute favorite part of our business is receiving all the FAB photos from customers and friends! It's so exciting seeing all of our work and craft in life's fabulous events!

Owner/Partner - Jay M.

Jay is honestly, the brains behind the editing and crafting. I could sketch my little heart out, but if Jay doesn't make it come to life during editing, it's just not happening. He is the editing GENIUS, the BIG cheese, one crafty DEVIL, and all mine! In case he didn't know all those brilliant things already ; )

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{MD - FOUNDED 2010}

We started in a very small studio in Pennsylvania, just over 4 years ago. Just the two of us, a pretty sweet concept and a glue gun of course! Today, we are located in sunny North Carolina with a bit more fun in the bunch! We have a pretty sweet black lab, an even sweeter little girl and an adorable babe boy! Phew..can you say CRAZY busy? No, seriously? I may just be snoozing as i'm typing this!

So, basically, the 411 on MD is just this.....what began with only six basic stache styles, not only grew to over 40 mustaches within the first year, but well over 200 fun and original pieces 4 1/2 years later! That's amaze-balls! The initial concept wasn't to blow up and be published in magazines and shop windows. It was to make something fun that we would use ourselves. Seriously, how many "Mrs. Cyclops" eyes do you see lurking around in any given wedding shot? It's not something you could ever imagine and definitely not the same old prop from around the corner.

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{MARO'S CONCEPT}

We pride ourselves on not only sketching items, but designing from the initial concept to the final product. Details make the difference on each piece and we always want our MD MANIACS to get the most original props in the bunch. We want to be different. Our props make us different and make us what we are today - The Best!

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Shop members
  • Suzi

    Owner, Designer, Sketch Artist, Master Assembler, Possesses Keen Glue Gun Dexterity, And Handles All The Q & A!

  • Jay

    Owner, Maker, Technical Genius, Master Editor, Exceptional Computer Clout, And Flat-out Making Good Things Happen On Screen!

Shop policies

Last updated on November 24, 2014
{WELCOME TO OUR SWEET SHOP POLICIES}

Thank you for visiting Maro Designs and most of all, our shop policies!! The go-to for our Maro Mustaches, other fine goodies and all your questions answered! We love that you stopped by to check out our shop standards. Take a read through and if you have any questions, please shoot us a line!

Accepted payment methods

  • Accepts Etsy gift cards
  • Check
Payment
{PAYMENT}

We accept PayPal payments and personal or bank checks. If paying by check, the mailing address is listed on your Etsy receipt. Please note that your order WILL NOT be processed until your payment clears. If you ordered, but changed your mind, please let us know. If payment is not received, we will send a message along and with no response in a reasonable amount of time, cancel the transaction. If you have questions or concerns about payment, please feel free to send us a message! We will be glad to help!
Shipping
{US SHIPMENTS}

All "on a stick" orders and "stick free" goods are shipped in a strong postal box to ensure your order arrives safe and not damaged! All US orders are shipped via USPS priority mail. We pack all our MD boxes with recycled newspaper. After shipping thousands of packages, we discovered that newspaper folds and holds your sweet props in the all the right spots, without crushing them. Plus, it's a win for the environment and you may even get some awesome funnies or pretty useful coupons in the mix. Enjoy!

..:..GOOD NEWS FRIENDS..:..

US Priority mail packages now offer the following with your paid priority mail service:

Get $50 worth of insurance included, FREE OF CHARGE
Day specific delivery
Improved door-to-door tracking

We are so excited over at Maro for these very fabulous improvements! We noticed more and more postal damage and mis-handling of packages, along with postal delays, so this was a much needed step for USPS. If you would like additional insurance on your items, please send a message and we will invoice you for the balance.

Now, if your US priority mail package arrives damaged, contact 1800-222-1811 to file a claim. Please have your tracking number on hand and all shipping label details.

Once your order is shipped, you can check the sweet status by logging onto www.usps.com or call 1800-222-1811. We will message you when your order ships and include all your tracking details!

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{INTERNATIONAL SHIPMENTS}

For our International friends, your orders will be packed in a padded envelope with a cardboard sleeve insert, to help prevent bending. This is the most cost effective shipping method, however, it's not always to safest when traveling long distances. If you would prefer your order shipped in a strong box to help ensure a damage free product upon arrival, it would cost $15.00 to ship via first class. MD CAN NOT be held responsible for damages to your items while in transit Internationally.

Your item(s) will leave the United States via USPS first class mail and with your International order, we include the customs number that comes with your package, so you can check when you order was checked in at our Holly Springs, NC location for proof of shipment. PLEASE NOTE that once your order leaves the states, there is no method to track your package. Under the requirements of the United States, we are required to mark an accurate and honest value on all customs forms. We note the value as the price that you paid, minus the shipping. If the value of the package is incorrectly marked, the item(s) can be seized by customs. Although the first class option is more affordable, please advise that all International orders that are shipped via first class, can take up to 8 weeks to arrive. ONCE WE SHIP, WE ARE NOT RESPONSIBLE FOR DELAYS IN THE POSTAL SERVICE OR CUSTOMS. If you require your order in a jiffy, an express mail option for International packages can cost anywhere from $50-$55.00 and it would set arrival in 5-7 business days. Your express mail option would come with a tracking number that will allow you to keep your eye on it while in transit to your doorstep! Once your express mail ships, we will message you and include a tracking number and an estimated date for delivery.

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{IMPORT TAXES}

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

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{LOSS OR DAMAGE}

Nothing is guaranteed with the postal system, therefore, once your order leaves the "Maro Stache Factory", we are NOT responsible for lost or damaged packages and all orders become the responsibilty of the United States Post office once they are shipped. We take special care with handling your goodies, however, the US postal service may not! Your priority mail package comes with $50 worth of insurance. If you would like to purchase insurance, please send us a message for a price. If something does arrive damaged, you can contact the United States Post Office at 1800-222-1811 to issue a claim. Please have the tracking number on hand, as well as, the tracking number.

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{PROCESSING TIME}

Note: Please let us know if you need your order in a jiff! We can accommodate in most cases!

Once payment is received, PLEASE ALLOW A MINIMUM OF 4-5 WEEKS TO PROCESS YOUR ORDER AND THIS DOES NOT INCLUDE WEEKENDS, HOLIDAYS, OR LARGER ORDERS. PLEASE NOTE THAT THIS IS AN APPROXIMATE PROCESSING TIME. DEPENDING ON ORDER VOLUME, SAID PROCESSING TIME CAN CHANGE WITHOUT NOTICE. CUSTOM WORK SUCH AS BUBBLES, PENNANTS, PERSONALIZED ITEMS AND SPECIAL EDITING REQUESTS MAY TAKE LONGER THAN SAID PROCESSING ESTIMATE. If you require a rush order, please let us know either before you make a purchase or after, but kindly let us know! ALL orders will not be shipped until your order is paid in full and that also includes all the necessary shipping fees that have to be paid for your order. Once your order is posted, please allow an additional 3-5 business days for doorstep arrival.

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{INCORRECT ADDRESSES}

We ship to ETSY addresses only, so please double and triple check your ETSY address before you checkout! Buyers are responsible for keeping their shipping address current on their etsy account. We are NOT responsible for any problems caused by wrong or undeliverable addresses due to incorrect addresses marked on your etsy account. Buyers pay the extra shipping costs due to wrong or undeliverable addresses including any carrier's charges that may incur for the return and our cost to reship the order. We will send a paypal payment request to your email account for the reship.
Refunds and Exchanges
{REFUND POLICY}

We ask that our wonderful customers inspect all merchandises upon receipt. We will be more than happy to exchange an item of equal value, within 7 days of shipment. We must have the returned item(s) before the new item(s) are shipped. The buyer is responsible for the return shipping and we ask that you pack and ship the return in a USPS box to prevent damage. Once your item(s) is received, we will repack your exchange and send over an invoice for the return shipping. Since all our Maro Designs are custom made upon purchase, we do not accept returns. Please message us with any concerns.

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{CANCELLATION POLICY}

ALL CANCELLATIONS MUST BE DONE WITHIN 48 HOURS. NO EXCEPTIONS! BY PURCHASING FROM MARO DESIGNS, YOU ARE AGREEING TO THIS POLICY.

Maro Designs reserves the right to cancel any order for any reason. If your order is canceled, you will be notified and a full refund will be processed.

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Additional policies and FAQs
{FAQ'S}

Q. DO YOU DO CUSTOM ORDERS?

A. Absolutely! We welcome them...anytime! Send us your ideas and we'll make it happen!


Q. CAN I BUILD MY OWN MARO KIT?

A. Surely! Anything you wish to see in a Maro Kit, we can do! Let us know via convo!


Q. HOW LONG IS YOUR CURRENT PROCESSING TIME?

A. Our current processing time is featured not only in our shop policies, but also on your Etsy receipt and a little ways up the page in the {PROCESSING TIME AND COMMUNICATION} section.


Q. I JUST PURCHASED, BUT I NEED TO RUSH THE ORDER. WHAT CAN I DO?

A. Send us a message, preferably through Etsy! Most often, we can surely accommodate!


Q. DO YOU OFFER DIY?

A. At this time, we do not offer DIY kits.


Q. CAN I PURCHASE YOUR PROPS IN CARDSTOCK?

A. You surely can! We launched {The Maro Paper Company} for that very reason! Pass along what you would love for a cheaper option!


Q. I ACCIDENTALLY SELECTED THE "CHECK" OPTION AT CHECKOUT, BUT I WOULD LIKE TO PAY USING MY CREDIT CARD. WHAT DO I DO NOW?

A. Easy! Simply send a message our way including your email addrress and we can send a Paypal invoice for payment.


Q. DOES MY ORDER COME WITH POSTAL INSURANCE WITHIN THE UNITED STATES?

A. It sure does! Packages now come with $50 worth of insurance! If you would prefer more, send us a message as we'll get you set up with a payment invoice!


Q. I JUST PURCHASED, BUT CHANGED MY MIND. WHAT NOW?

A. After 48 hours, we begin processing your order, therefore, all orders must be cancelled within 48 hours from the date of purchase. Please contact us if your cancellation falls within the said time frame and we will get your cancellation processed.

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{SAFETY WARNING}

Some of our props are made with embellishments that could pose a choking hazard to a young child if removed and therefore are not recommended for little ones. Maro Designs cannot be held legally responsible for injury during use.

BY PURCHASING FROM MARO DESIGNS, YOU ACKNOWLEDGE THAT YOU READ AND AGREE TO OUR SHOP POLICIES.

We will be happy to answer any questions you may have, so please feel free to message us! We DO NOT check our email account during our hectic season, so please keep all contacts through Etsy only. Thank you again to all of our new and old etsy friends for your support!

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{SPECIAL NOTE}

Prop colors may appear different from monitor to monitor, therefore, some prop colors may vary slightly in person. We try to represent all prop colors accurately. Feel free to message us with any questions!

PLEASE NOTE THAT SPECIAL CARE AND HANDLING OF YOUR FABRIC PROPS WILL EXTEND THEIR LIFE! PULLING, TEARING OR SCRUNCHING OF THE FABRIC CAN BREAK DOWN THE FIBERS AND LEAVE YOUR PROPS NOT AS STIFF. LUCKILY, THE FELT TENDS TO BEND AND GIVE A BIT, UNLIKE PAPER OR CARDSTOCK, SO YOUR PROPS WILL HOLD UP MUCH BETTER WITH A LITTLE TLC!

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{DISCLAIMER}

"All rights reserved" This site is protected by strict copyright and other intellectual property rights. All content included on this site, such as text, images, and designs are the property of Maro Designs and protected by United States copyright laws and may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way or exploited for any commercial purpose without the express written consent of Maro Designs. The compilation (the collections, arrangement and assembly) of all content in this site is the exclusive property of Maro Designs and is protected by the United States copyright laws.

You may not download material from Maro Designs on the Web for your personal or commercial use. You may not alter or remove any trademark, copyright or other notice from copies of the content.


"All Right Reserved" 2014 Maro Designs