MarysPoshDoggieDiner's Shop Policies
Every one of the custom diners is handmade and can be customized to match your home decor. Why hide your pet's bowls when you could have a beautiful posh diner to be displayed in your home. My company's mascot, Katie (who sadly passed away in 2014), spent a year testing out and putting all of our diners through canine testing before my products were brought to market and copyrighted.
I also create beautiful mosaics to add beauty to your home or special event.
Custom requests are welcome!
I know that security is your highest priority. Therefore, I accept secure online payments through PayPal. PayPal is a trusted leader in online payments. Merchants everywhere accept it. I've also just added purchases via credit card through Etsy's direct check-out and accept Etsy gift cards.
Throughout the year I select organizations in which to donate a posh doggie diner for a silent auction to help raise money for the organization. I have volunteered at or give to several dog rescue organizations in CA, as well as an organization that provides horse therapy riding for children with autism or other mental or physical challenges called Carousel Ranch. If your organization is based in CA, you may submit a request for a donation (at this time I need to concentrate my donations to more locally based organizations). Thank you to all those organizations out of state that have made inquiries and requests in the past.
We collect state tax only for California residents.
I ship all of my diners by FedEx or by USPS. Please open your package with care as the contents are wrapped separately in the box.
Custom orders are available. Please email to receive details and cost.
Please email me with your location for a more accurate international shipping rate. Please be aware that any custom fees, tariffs, VAT's, and handling fees that your country may charge on imports have not been included and are your responsibility.
Refunds and Exchanges
All of the mosaic products in my shop are custom made to the size, color and design of your choice. Therefore, please understand that I cannot offer you a full refund on customized diners or other mosaic products. I am happy to give you a MPDD shop credit to use toward another product in my shop (minus any shipping charges). The only time I can issue you a full cash refund is if you are purchasing a product that I have made as a sample. Sample products are the only exception.
I insure all of my mosaics for shipping and will provide you will a tracking number. Should your purchase be damaged in any way, please contact me immediately.
Additional Policies and FAQs
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Last Updated March 17, 2015