Maslouhi

Moroccan home decor for the global citizen.

Athens, Georgia

Maslouhi is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Maslouhi is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on February 25, 2021
Welcome to Maslouhi! We are thrilled by your interest in Moroccan home decor and accessories— you are absolutely in the right place to find high-quality items that are produced under ethical working conditions.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
All products made by La Maison Maslouhi are handmade; this inevitably means that no two items are exactly alike, and there may be small variations in the size, shape, color, and other aesthetic qualities of each product. The handmade quality of a product will not make it eligible for an exchange or refund. Only defects impacting the structural integrity of an item may be considered for an exchange or refund.

If you are unsatisfied with your purchase, we are happy to work with you to find a solution.

Returns and exchanges are handled on a case-by-case basis.

Because La Maison Maslouhi is a small business designed to provide sustainable employment opportunities for Moroccan artisans, our profit margins are minimal. Processing product returns can put us in a tough situation where we lose money.

For any exchanges/ returns to be considered:

- You must notify us within 4 days to arrange a return and refund. Unfortunately, we cannot offer a refund or exchange if we are notified 5 or more days from the day you received your product(s)
- The item(s) must be in the exact same condition that you received it.
- Only once your return is received and inspected, we will send you an email to confirm we have received the item, and we will notify you of the approval or rejection of your return.
- The buyer is responsible for the shipping costs. You will be responsible for paying for your own shipping costs for returning the item(s) to our shop in Athens, GA, USA, (or our workshop in Morocco, if you are an international customer) AND shipping costs that were paid (included in the total price or not) will NOT be refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please note:

- Customized items, wholesale items, products purchased in-person (at markets, festivals, pop-ups, etc.), and rugs are not eligible for refunds. Exchanges may be considered on a case-by-case basis.
- In the case where your refund/ exchange is approved, we recommend using a trackable shipping service or purchasing shipping insurance for the shipping of your product(s) to return. We do not guarantee that we will receive your returned item and are not responsible for lost items.
- Please contact us within 4 days of delivery for information and instruction by emailing us at hello [!at] lamaisonmaslouhi.com
Payment
Orders may be cancelled on a case-by-case basis. Please message us regarding your request.
Shipping
Items are shipped via USPS from Athens, GA. All tracking & delivery information should be handled directly with USPS. Maslouhi is not responsible for delayed, damaged, or lost packages.

If you need your item to arrive within a certain timeframe, please double-check with us prior to placing your order to ensure that your item will arrive on-time. During peak seasons, like holiday shopping in December, we recommend allowing at least 3 weeks for an item to arrive, even if shipping estimates suggest an item will arrive more quickly.
Additional policies and FAQs
Custom and wholesale orders can be arranged via email: hello [!at] lamaisonmaslouhi.com