MasonJarDesignsbyCH's Shop Policies
Mason Jar Design by CH we strive to give you 100% satisfaction with all purchases. Made to order products will take time to produce and exact completion will be communicated to you my email and Etsy message. Margarita glasses can not be shipped within 5 days of your order, they take for the glue to dry.
All products will be delivered promptly upon payment.
Visa - Mastercard - Discover - American Express
International orders are welcome. Overnight and weekend delivery will require an additional charge. Please let me know if you need your item any faster than 4-6 days.
We ship all our items Priority mail and if your item is broken or not, please contact us asap because we do insure all packages and will need pictures of the broken item. Priority mail is 2-3 days but with weather may take a day or two longer than stated on box. Please understand we can guess when your package will arrive but it is really on the USPS on getting the package and we hold no responsibility on the specific day your package will arrive other than overnight. All packages do have tracking numbers in your invoice, so please track your package after you get your confirmation email has been sent to you by me.
Refunds and Exchanges
If your item is broken or damaged I do require a picture of the item sent to me for any replacement of the products. Will be no problem for me to replace any broken or damaged items :)
If you are unhappy with your item please contact me asap. Your satisfaction is extremely important to me and will do what ever it takes to replace item. If you are unhappy with your product I will ask you to send back to me to get a instore credit for anything else in my store. I offer no refunds, only instore credit. Problems with your products? Send me a message and I will work with you on replacing products but I do not cover shipping costs for any items that are older than 30 days.
Additional Policies and FAQs
Made to order items are welcome and a listing will be created just for you!
I love business shop owners that want to carry my products that are interested in my products, please no wholesalers! Please message me if your interested in a bulk order and expect time to create for your shop. Please do not order items and place in "other" option. Please contact me and I will place a separate listing for you. Payment must be received before orders are filled.
3127 Silverado Circle
Green Cove Springs, FL 32043
CindyFHarmon [!at] gmail.com
Last Updated March 26, 2014