Mayahelena

Handcrafted Gemstone Jewelry

Franklinville, New Jersey On Etsy since 2008

3,767 Sales | 5 out of 5 stars

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Buyers bought gifts from this shop and gave them 5-star reviews!

Mayahelena

Handcrafted Gemstone Jewelry

Franklinville, New Jersey | 3,767 Sales

5 out of 5 stars

Shop owner

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Announcement    Thank you for stopping by at my corner of Etsy! ★ Most of my designs are made to order and ship within 3-5 days of purchase ★ If you need something faster send me a message and I will do my best! ★ Every purchase arrives gift wrapped and without price tags or receipt ★ I'm happy to customize my designs for you ★ My stones are semi precious and some minor flaws like inclusions, micro scratches, and imperfections in shape are expected

Announcement

Last updated on Aug 23, 2020

Thank you for stopping by at my corner of Etsy! ★ Most of my designs are made to order and ship within 3-5 days of purchase ★ If you need something faster send me a message and I will do my best! ★ Every purchase arrives gift wrapped and without price tags or receipt ★ I'm happy to customize my designs for you ★ My stones are semi precious and some minor flaws like inclusions, micro scratches, and imperfections in shape are expected

Items

Request Custom Order
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3767 Sales
8495 Admirers
 

All Items

Elzbieta

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Elzbieta

Reviews

Average item review
5 out of 5 stars
(1244)
See reviews that mention:
quality 169 shipping 133 customer service 118

About Mayahelena

Sales 3,767
On Etsy since 2008
  • Mayahelena officially entered the Etsy Design Awards, #TheEtsies, with the Gemstone Woven Heart Necklace!

Shop members

  • Elzbieta

    Owner, Designer, Photographer

Shop policies

Last updated on April 10, 2020
Thank you for visiting my store :)

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
  • Money Order
  • Check
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 5 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
I want you to be absolutely happy with your purchase. Please let me know if there are any problems at all before leaving feedback so we can resolve the issue.

If you are unhappy with your purchase, you can return it within 5 business days for a full refund minus the shipping charge. Please convo me before returning an item. The item has to be in unused condition and I expect you to send it in the original packaging.

CUSTOM ORDERS / CUSTOMIZATION
I don't accept returns on custom or special customization orders. I can make changes but that will involve additional charges. Custom orders take long time to make and in most cases are not suitable for resale. After you approve it the item it is shipped and the sale is final.
Payment
Please make your payment immediately upon checkout. If your payment is delayed for any reason please contact me. If I have not heard from you and payment is not received within one day of checkout, the purchase will be canceled.

You can make a secure payment through PayPal. If you do not have a PayPal account, you can still use their service to safely use your credit or debit card.

CUSTOM ORDERS
All custom orders payments are due upfront. I will send images of your piece for your approval before sending it.
Shipping
A lot of items in my store are made to order. I make every effort to ship them within usual 3-5 business days. In case of any unusual delays I will contact you.

I use USPS First Class shipping. If you would like to upgrade to Priority or Express shipping, this can be done for an additional charge. Please convo me ahead of time so I can make a listing especially for you.

All items arrive gift wrapped in a cotton filled boxes and a ribbon and are shipped in a bubble envelope.
• INTERNATIONAL SHIPPING •

!!! I no longer have the option of buying insurance for my packages since the USPS excludes jewelry from this service. I am not able to issue refunds on lost packages. !!!

It can take up to 2 weeks or longer for the packages to arrive in some countries due to the mere distance, customs procedures, and swiftness (or lack of it) of the post office.
Please be advised that the European Union countries apply customs charges for items of value bigger than 35 euro.
Shipping labels are by default marked as merchandise and I have no ability to change that.
Additional policies and FAQs
Most of my items are made to order. The pictures are design guidelines, which I try to follow closely. Some variations - due to the nature of the creative process and the uniqueness of the natural materials used - are unavoidable.

My stones are semi precious and some minor flaws like inclusions and micro scratches are expected.

Taking Care of Your Handmade Pieces
Hand made pieces and natural stones require more care in handling than mass produced ones. Please store them separately to prevent from tangling, avoid tossing hem in the bottom of your handbag, sleeping or working out wearing them. You will enjoy them much longer.

Repair
I will gladly repair any damage that might have happen to your piece due to a normal wear and tear for a very reasonable fee plus shipping.

Special Requests
I'm open to suggestions including metals, colors and finishes to my listings. There's a world of possibilities out there :)

If you have any questions at all, please feel free to convo me without hesitation. I am more than happy to customize pieces for you and if you like an item that is already sold, I probably will be able to make it again.