Mayahelena
Announcement
Most of my made to order designs ship within 5 business days ★ If you need something by certain date leave me a note with your order or message me ★ Every purchase arrives gift wrapped and without price tags or receipt ★ I'm happy to customize my designs for you ★ My stones are semi precious and some minor flaws like inclusions, micro scratches, and imperfections in shape are expected ★
Items
Featured items
All Items
Reviews
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Alexis on Nov 22, 2022
5 out of 5 starsAbsolutely love this bracelet. It matches the previous necklace I have from this seller. The quality is great and the jewelry is beautiful.
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mycoba999 on Nov 16, 2022
5 out of 5 starsI love how delicate the chain is & the stones are so pretty!
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Matteo McWilliams on Nov 16, 2022
5 out of 5 starsBought as a Christmas gift for my partner. I'm certain he'll love it. It arrived very quickly and was packaged beautifully. The personalized thank you note was also beautiful
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M. on Nov 16, 2022
5 out of 5 starsThis shipped super quickly and is so beautiful! I love it, and the creator is wonderful to work with!
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Amy on Nov 13, 2022
5 out of 5 starsAlso bought the matching earrings. Very happy I got the set - such a lovely color.
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About Mayahelena
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Studio remodeling in progress! -
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In the effort to reduce waste I will be using recycled materials for shipping my products.
Shop members
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Elzbieta
Owner, Designer, Photographer
Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 2 days of purchase
Payment
You can make a secure payment through PayPal. If you do not have a PayPal account, you can still use their service to safely use your credit or debit card.
CUSTOM ORDERS
All custom orders payments are due upfront. I will send images of your piece for your approval before sending it.
Shipping
I use USPS First Class shipping. If you would like to upgrade to Priority or Express shipping, this can be done for an additional charge. Please convo me ahead of time so I can make a listing especially for you.
I use recycled materials as much as I can to ship my items. Expected third party packaging with your item in it. All items arrive gift wrapped. I use minimal approach to packaging my items. No "box inside a box" nonsense. Simple cotton filled gift box with my logo, product card if available, and a ribbon. I do not include your purchase receipt.
• INTERNATIONAL SHIPPING •
It can take up to 6 weeks for the packages to arrive in some countries due to the mere distance, customs procedures, and swiftness (or lack of it) of the post office.
Once the package is deposited with the shipping company I have no control over it.The customer is responsible for tracking of their packages following the tracking info provided by Etsy. I can't provide personal shipping info on all of my items.
Please be advised that the European Union countries apply customs charges for items of value bigger than 35 euro.
Shipping labels are by default marked as merchandise and I have no ability to change that.
Additional policies and FAQs
My stones are semi precious and some minor flaws like inclusions and micro scratches are expected.
Taking Care of Your Handmade Pieces
Hand made pieces and natural stones require more care in handling than mass produced ones. Please store them separately to prevent from tangling, avoid tossing hem in the bottom of your handbag, sleeping or working out wearing them. You will enjoy them much longer.
Repair
I will gladly repair any damage that might have happen to your piece due to a normal wear and tear for a very reasonable fee plus shipping.
Special Requests
I'm open to suggestions including metals, colors and finishes to my listings. There's a world of possibilities out there :)
If you have any questions at all, please feel free to convo me without hesitation. I am more than happy to customize pieces for you and if you like an item that is already sold, I probably will be able to make it again.