Irish Handmade Jewellery
MedusaJewellery's Shop Policies
Welcome to MEDUSA JEWELLERY. I hope you will enjoy visiting. Have fun looking and maybe soon wearing one of my beaded creations.
All MEDUSA JEWELLERY is made by hand, by me and it is usually one of a kind. All jewellery comes in jewellery boxes or fabric present bags(where appropriate), with message and care tips, ready to be someone’s present. If you see something you would prefer in a different colour, please let me know, I have a wide array of beads in a rainbow of colours, so I would be happy to try and accommodate your taste.
Feel free to contact me with any questions or concerns.
Thank you for visiting.
I accept payments trough PayPal .
Credit cards are an accepted form of payment through the Pay Pal method and you do not need a PayPal account to shop. This is a safe way to pay for your goods online.
You can sign up for a PayPal account here:
www.paypal.com or while purchasing an item.
More information about the process of payment can be found here:
Payment is expected within 24 hours of purchase. I reserve the right to cancel a sale and re-list the item or items if payment is not received and I do not hear from you in the time frame indicated above.
If there is a delay in payment via PayPal, please let me know and the above payment terms can be extended. Items will be shipped within 48 hours of payment. If you wish to cancel your order, please do so within 24 hours so the item can be re-listed.
If you're having any problems paying, please let me know, I will be happy to help in any way I can.
International shipping may be subject to import duties and taxes, once it reaches the destination. All duties, taxes and charges for custom clearance are borne by you. Please contact your local customs office for more details.
***When you place your order you will receive an e-mail from Etsy that includes a personal note from me. This e-mail serves as confirmation for your order. You will receive an additional e-mail from me with your track and trace number, once your item has been shipped. Feel free to contact me via Etsy conversations of course if you have any questions.***
***You will also receive a payment confirmation e-mail from PayPal. If you do not receive this e-mail, you may not have completed your payment.***
~FREE SHIPPING ON ALL MEDUSA JEWELLERY ITEMS~
*TRACK AND TRACE NUMBER PROVIDED*
All my items are shipped from Ireland.
Please note that all items are sent via An Post (Irish postal service) - registered post (premium secure delivery service) from Ireland, this is a secure method of shipping. Usually, shipping takes 7-14 working days from receipt of payment. After your item has been shipped you will receive your Track and Trace number from me to your Etsy Conversations Section.
If however you would like to have your item sent via courier post, contact me and I will calculate your extra shipping costs.
All items will come securely wrapped to protect your purchases from damage. Where possible, recycled materials will be used for post & packaging. Inside your parcel, jewellery itself will come in a jewellery box , gift wrapped, with satin ribbon or in a fabric present bag (where appropriate), care labels and message - ready to be someone’s present.
Your items will be shipped within 48 hours of payment. If you wish to cancel your order please do so within 24 hours.
Please make sure your address on Etsy.com corresponds with your address on PayPal.com.
If your purchase is a present to someone else rather than yourself, please indicate the address you wish your item to be sent to.
Ship from: Ireland
Ireland: FREE (REGISTERED POST)
Rest of World: FREE (REGISTERED POST)
Refunds and Exchanges
My jewellery is created with a lot of attention to detail, made to withstand reasonable wear and tear.
All items in the shop are photographed and described as accurately as possible. If you are not completely satisfied with your purchase, you may return it for a refund or exchange it for something else in the shop. I am unable to accept refunds on earrings, purely for hygiene purposes. No refund on custom orders.
A request for a refund must be made within 7 working days of you receiving an item. Please contact me with your concerns and I would be happy to answer and assist you. Please also note that for returned items, return shipping, post and packaging is borne by you, the sender. After the time indicated, return is not possible. All items must be returned in their original condition - original boxes, unworn and with original tags. Refunds will be processed once returned item has been received.
If you wish to return an item for a refund, please contact me first.
I cannot be held responsible for lost or damaged packages and will not offer refunds in those cases.
Thank you for your understanding and I am looking forward hearing from you.
Additional Policies and FAQs
I love my work and take great pride in quality of my work, and my aim is to create beautiful jewellery for you to enjoy. However if for some reason you are not fully satisfied with your purchase,I would appreciate if you would contact me before leaving a bad comment. I would love to have a chance to resolve a situation if it arose.
*Your Jewellery Care*
Beaded jewellery is delicate, so care is advised:
~ Please do not wash your jewellery.
~ Don’t bend, fold or leave in direct sunlight.
~Do not shower or do house chores in your jewellery, harsh chemicals and water may damage it.
~If dropped on the ground, stones and cabochons could break.
~ Keep it flat in a separate box provided.
Custom orders are welcome.I would kindly ask you to pay 50% down payment, before making a custom order. Please contact me for a custom order.
Please note that I would not replicate someone else’s work.
Last Updated February 2, 2012