MelMellisSweets

Mel Mellis {} Sweet Treats

Texas, United States · 308 Sales

MelMellisSweets

Mel Mellis {} Sweet Treats

Texas, United States 308 Sales On Etsy since 2008

0 out of 5 stars
(183)
Shop owner

Mhia W

Contact

Announcement   Mel Mellis n. [honey; sweetness , pleasantness].

Your place for all things sweet and homemade.

Welcome to Mel Mellis! Here you will find a selection of decadent, unique desserts all made just for your pleasure. Please feel free to take a look around and just try to resist.
♥--------------------------
PLEASE MAKE SURE TO READ THE SHOP POLICIES BEFORE PURCHASING ANYTHING. By doing this, we can avoid any misunderstandings during a transaction and hopefully keep it from being an unfortunate experience for you or Mel Mellis.

--------------------------♥

Announcement

Mel Mellis n. [honey; sweetness , pleasantness].

Your place for all things sweet and homemade.

Welcome to Mel Mellis! Here you will find a selection of decadent, unique desserts all made just for your pleasure. Please feel free to take a look around and just try to resist.
♥--------------------------
PLEASE MAKE SURE TO READ THE SHOP POLICIES BEFORE PURCHASING ANYTHING. By doing this, we can avoid any misunderstandings during a transaction and hopefully keep it from being an unfortunate experience for you or Mel Mellis.

--------------------------♥

Mhia W

Contact shop owner

Mhia W

Reviews

No reviews in the last year
Katy Flick

Katy Flick on Jul 11, 2014

1 out of 5 stars

Item never shipped, case opened and closed. 30 days from purchase date to refund date.

Mhia

Mhia responded on Jul 31, 2014

When this order was placed I was under the impression that my shop was still in vacation mode and I had no idea an order had been placed until after the case was opened. The order was fully refunded as soon as I became aware of what happened. I deeply regret not being able to get the order out on time and not getting the situation solved as quickly as it should have been. I thank the buyer for being as patient as they were; I wish things could have worked out differently. This is absolutely not a situation that will be repeated.

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Shop policies

Last updated on March 28, 2014
Welcome to Mel Mellis! Your place for all things sweet, unique and homemade.

Mel Mellis caters to those who enjoy the indulgence of a decadent and delicious treat with a unique twist. Please feel free to look around and maybe something sweet will catch your eye!

Accepted payment methods

Payment
At the moment, I am only accepting Paypal and Credit as a method of payment. Full payment must be given within five (5) days of placing order. Your order will not be baked and shipped until full payment is received.

If there is a reason the the payment can not be given on time, please let me know and I will be glad to work something out. Mel Mellis reserves the right to cancel an order if payment is not received within the given time period without any communication from buyer.
Shipping
All orders are made to order for maximum freshness--never more than a day before shipping--so please leave a cushion of at least one week after ordering for your treats to be shipped.

Orders are baked and shipped ONLY ON WED-FRI on a 'first come, first serve' basis which means that if your order is fifth or sixth in line, it may take a little while for it to be shipped. If you would like to know if there are any orders ahead of yours you are more than welcome to message me at any time and I will be glad to provide information on that.

All orders are shipped Priority Mail through the USPS with delivery confirmation. PLEASE NOTE Mel Mellis is not responsible for any lost of damaged goods after they have been shipped. If there is an issue with your order not reaching you or arriving in a damaged condition, please let me know because I will be more than happy to work something out with you if I can. Again please PLEASE let me know if there is a problem with your order, especially if it is a problem with packaging on my end that has caused any damages to your order. PLEASE message me if something goes wrong before leaving a review. Remember I cannot fix a problem I do not know anything about!

All boxes are cushioned/wrapped with bubble wrap, surrounded by shredded paper for extra cushioning, and then packed as tightly as possible to avoid too much moving. Unfortunately, there is no way to guarantee every item will arrive in perfect condition. Cookies can break and crumble. Icing and layers of chocolate can melt and shift with the changing of climates and things can stick together. Boxes, even with 'Fragile' warnings, still may be dropped or shaken. I do very much want every customer to have the very best experience and to be able to enjoy their treats in the most delicious of conditions so don't worry! I'm putting my very best into making sure everything arrives in the best condition possible.
Refunds and Exchanges
Because of the perishable nature of the items, I will not be accepting exchanges or returns. If there is a problem with your order, please contact me as soon as you can. Let me know what problems you have before leaving a bad review to see if we can rectify the situation.
Additional policies and FAQs
If you have any allergies to things such as nuts, soy, wheat, eggs, certain fruits, or milk, please DO NOT PURCHASE. There is always a chance that utensils have come in contact with these products or that ingredients contain them.

If you are interested in buying large quantities of any of the treats you find here, feel free to contact me and we can work something out!