Melan Designs

0 Sales


Melan Designs

0 Sales On Etsy since 2009

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Melan Designs

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Melan Designs

Shop policies

Last updated on February 28, 2012
Welcome! I make hand-crafted art jewelry using sterling silver, 14K gold, copper, and titanium. I listen to my listen to my materials and they tell me what they want to be, I hope my finished pieces speak to you as well .

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Money Order

Q. What Forms of Payment Do You Take?

A. I take PayPal and Postal Money Orders.

Q. Can I Cancel My Order After I've Placed It?

A. For custom orders, as long as I haven't started making your jewelry yet, you can cancel your order. For purchases from a collection, you can cancel your order before it is shipped.

***Important: I ship to the shipping address listed in PayPal, only. Please make sure that your shipping address is up to date in PayPal before you pay. PayPal is very strict and requires its vendors to ship to the shipping address listed in your PayPal account (regardless of the address listed in your Etsy account).***

Q. Once You Ship, How Long Does It Take To Arrive?

A. For US packages, I ship by first-class mail, priority mail, express mail, registered mail, UPS or FedEx. If you'd like your package shipped by UPS or FedEx ground, the shipping cost is $15 total. US shipments can take anywhere between 1 day and a month, depending on the level of service chosen and time of year.

For international packages, I ship by US Priority International, which has tracking while in the US. But, for free shipping and $10 shipping, I ship priority mail without tracking.

During Christmas season, packages can be severely delayed.

Q. Do You Require A Signature?

A. Paypal rules require a signature for packages worth $250 or more.

Q. I Really Need My Jewelry Quickly. Do You Offer Rush Service?

A. Yes. If you pay for rush service, I will make your jewelry in 7-10 days. Cost is $50 per item. Please check with me first to see if rush service is available for your particular item.
Refunds and Exchanges
Refunds and Exchanges

Q. Do You Accept Returns or Exchanges?

No, I don't accept returns or exchanges.

All sales are final.

If there is a problem with your jewelry, please contact me and I'll do the best I can to fix it! I try to balance being fair with making you happy. So, I'll do whatever I can that I think is fair to both me and you and that will make you happy. My goal is to make you so happy with my jewelry that you will come back to my store!

Q. My Jewelry Was Damaged Or Stolen In Transit. What Do I Do?

* For Lost Packages: You should wait 3 weeks from ship date to see if your package is truly missing, or simply delayed. Please be patient with the process. In the end, I'll refund your purchase or send you replacement jewelry.

* For Damaged Jewelry. If your box is damaged when you receive it, you should take a picture of it before opening. I'll also ask you to take a picture of the damaged jewelry. In the end, I'll refund your purchase or send you replacement jewelry.

* For Pilfered Packages. "Pilfered" means that someone has opened the box, taken the jewelry out, and then closed up the box and let it continue to ship to you. For packages requiring signature confirmation, I may seal my boxes with security tape. If the tape has been broken or tampered, DO NOT SIGN FOR THE PACKAGE. It will be returned to me. As long as you do not sign an acceptance for the pilfered package, I'll refund your purchase or send you replacement jewelry.
Additional policies and FAQs

All jewelry from Melan Designs is original and as such is copyrighted. It is unlawful to copy, reproduce or replicate in anyway these original designs or to utilize images or descriptions of said designs without express permission of Melan Designs.